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MP4 Video Imports Audio Only

New Here ,
May 20, 2016 May 20, 2016

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I recently bought a Canon EOS Rebel T6i DSLR camera, and I've been having some issues uploading video from it into Premiere. Currently I'm using Adobe Premiere CS4, but whenever I import the the MP4 video file, it only imports the audio but not the video.

I've looked at a variety of forums to fix this, but so far I've had no luck. I've tried changing the file extension to mov, re-downloading Quicktime, and installed other codecs, but nothing has worked. Any suggestions? Currently I'm using a PC with Windows 7.

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correct answers 1 Correct answer

Adobe Community Professional , May 21, 2016 May 21, 2016
I assume the camera is a quite new model, CS4 is quite old.Could be a codec problem.Make sure you copy the entire card before importing into Premiere.Convert with HandBrake see if that will help.Can you upload a short clip?

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Adobe Community Professional ,
May 21, 2016 May 21, 2016

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changing the file extension to mov

Try changing them to mpg.

And on a side note dont every install codecs (unless you need a particular one like mjpeg etc) as they can realy mess up your computer.

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New Here ,
May 21, 2016 May 21, 2016

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I've tried changing them to mpg as well. Same problem.

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Adobe Community Professional ,
May 21, 2016 May 21, 2016

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I assume the camera is a quite new model, CS4 is quite old.

Could be a codec problem.

Make sure you copy the entire card before importing into Premiere.

Convert with HandBrake see if that will help.

Can you upload a short clip?

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New Here ,
May 21, 2016 May 21, 2016

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The camera is fairly new, model's just under 2 years old, but fortunately Handbrake worked. The clips upload properly when I run them through the program.

Probably will upgrade to Adobe CC soon, seems to be worth the investment. Thanks for the help!

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New Here ,
Aug 26, 2021 Aug 26, 2021

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This not a good answer, I have to waste extra time to convert the video with HandBrake instead of Adobe to solve the problem... Or to buy a very expensive update, come on!

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New Here ,
Aug 03, 2016 Aug 03, 2016

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I am going crazy to try and find the answer to this. I was using CS6 with my Canon T5i and it read my video files completely fine! Now that I am updated to CC it only imports my files as audio. Everyone one says, re-download QuickTime, or that PP can't read H264 but it was working before and now it won't! This is such BS, this program is expensive. I go through a lot of video, I don't have time to convert each one.

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Adobe Community Professional ,
Aug 04, 2016 Aug 04, 2016

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Clean out media cache and rename top folder the footage is in and try again.

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Community Beginner ,
Dec 15, 2016 Dec 15, 2016

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I had this problem with a project I had open over night and just restarted Premiere and reopened my project and importing was working again.  (Note I also cleared cache before restarting, but I do not think it did anything as after cleaning I tried importing with no success)

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Community Beginner ,
Dec 19, 2016 Dec 19, 2016

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Now Im having the same problem again and clearing cache/ restarting is no longer working.  Adobe please try and find a fix for this, I am wasting so much time just trying to put video in a video editing program.  Also tried renaming top folder

EDIT:

I figured out the problem, I made a tutorial for everyone and so I can remember in a few months time.

How to fix video import bug to Premiere Pro CC 2017 timeline - YouTube

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Adobe Community Professional ,
Jun 08, 2017 Jun 08, 2017

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You should import via the Media Browser instead of dragging from Explorer.

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Community Beginner ,
Jun 12, 2017 Jun 12, 2017

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I believe I tried that as well.  It was because the video track line was not selected (showed at start of video)

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New Here ,
Apr 15, 2018 Apr 15, 2018

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THANK YOU DAVEYS

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Oh my god. . . how stupid a problem, but thank you so much for solving this!!! It still seems like a weird issue. That is not incredibly intuitive. I think the software should "know" that an mp4 is supposed to be a video. If someone only wants the audio, they can unlink the video from audio and delete one. . . 

 

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New Here ,
Jul 24, 2017 Jul 24, 2017

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Do what davey suggested. Seriously took 5 seconds.

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New Here ,
Aug 26, 2017 Aug 26, 2017

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The problem is actually not that but thanks for the info...just incase.

My problem is that when i upload a video file, I only get and audio of the video but not the video.

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Community Beginner ,
Aug 26, 2017 Aug 26, 2017

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I am just rendering a video to upload to youtube for how you should REALLY be importing to Premiere as I write this.  As Ann Bens​ suggested the media browser is really the big fix.  But even how you use that has a trick to it though as dragging directly from media browser only works with some footage.

@nalitye Just to make sure this is the same problem you are having.  When you say upload a video file, do you mean to Premiere or when you upload your video file to something like youtube?  And more specifically when you try to place video files into your timeline?

EDIT:

Here is the video I just made to stop this problem from happening.  Let me know if this fixes all problems around this area.

This is a replacement for my previous video I posted as it was still not how you SHOULD be using Premiere

How to properly import audio and video to Premiere Pro - YouTube

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New Here ,
Dec 30, 2017 Dec 30, 2017

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Thanks!

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New Here ,
Feb 14, 2018 Feb 14, 2018

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DaveysWorld Thank you. Lost hours yesterday trying to figure this out and it was just that simple click at the beginning of your video. Serious gratitude.

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New Here ,
May 12, 2018 May 12, 2018

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YOu are the best!!!!!! thank you!!!

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Community Beginner ,
Dec 09, 2018 Dec 09, 2018

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OH MY GOOD LORD YOU SAVED ME YOU VIDEO GOD

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New Here ,
Jan 18, 2019 Jan 18, 2019

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Bless you, sir. This worked perfectly.

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Community Beginner ,
Jul 01, 2019 Jul 01, 2019

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This Works!

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Explorer ,
Jan 09, 2020 Jan 09, 2020

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WOW - I never thought UI of software in CC 2020 could be such "un-friendly" - Looks like a MEGA MEGA UX bug (Why someone wants to import mp4 (video) audio only) - and if so what about some alert/clue/popup? hh and the solution is so weird.

 

Thanks for the solution but this is a certificate of poverty for Adobe Premier. 

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New Here ,
Jan 11, 2021 Jan 11, 2021

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If I could find you and kiss you I would. I'm not a new user to PP but I just immediately thought it was a much bigger issue and dived straight in a frenzy for and lost a day of editing than actually looking at what's in front of my face! Thank you

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