Mute toggles on for no reason

[alexk50637348]

Sooooo, I ABSOLUTELY hate the new Premiere Pro update.  Its the worst I have ever used, and I am astounded that they have got it this WRONG.  So upsetting.

But I have a technical issue that I wonder if anyone else is having.  For no apparent reason the Mute button on one of my tracks keeps turning on when I am playing back video.  It keeps happening at random times.  Does anyone know why?

[scott_marrinan]

"Open your Audio Track Mixer, set the track that is getting muted to the "Off" in the dropdown below the Pan knob."

Hi, I'm doing exactly that but I'm still having this issue.

[R Neil Haugen]

Expand the height of that audio track, and set the timeline panel to show audio key frames.

Then check to see if the audio gain/level line changes there.

Neil

[Jonas276721292f29]

This didn't work. As soon as I play, the mute button comes back again. Please help we need a video or something.

[BrownFish]

This is marked as solved. And many comments seems to feel it's the user. If it is, I have yet to find an action I'm "accidentally" doing that is muting the track. AND it makes no sense at all that only my exports are affected by the muted track. It's happened three times now where I have sent a cut for review only to find have the client tell me a dialogue track is missing. I have all my track automatiion turned to OFF. I can find no quick key that would mute my track. I don't like racing to the 'bug' assumption, but it sure doesn't feel like a 'featur'e.

[mstegner]

What you are describing is a separate issue not related to the track automation, can you please create a new post.  A new post will minimize the chance that your issue gets lost.

[Kidd Feng]

A very easy solution: directly delete the problematic one( usually the audio track 1) then problem solved

[andreyc60277950]

Your answer is the clearest!! it helped me, thank You!

[Alexis32413745yhrn]

You saved me too, thank you so much ! The is the good one 🙂

[mstegner]

Hi all, I'm still tracking this when I can.  I'm also looking for new info if possible.  Anyone seeing this issue, can they report back if they have:
1. Anything listed in "Preferences>Control Surface>Device Class..."
2. Anything listed under "Windows>Extension..."

Please post a screen shot of that is listed there so I can investigate.

[Jonas276721292f29]

I have this listed in 1. https://prnt.sc/W3M8HytTUKj7 but nothing available in 2.

[mstegner]

Hi @Jonas276721292f29,

Do you know what utility or software is adding that entry to the Control Surface preferences?  Would you be willing to get on a phone call with me to help debug this issue?

[Nima33192564gpb1]

I'm sorry to hear that you're experiencing the same TROUBLE and i hope the community team comes to be a resolve for this issue in the coming updates.

[R Neil Haugen]

Did you read staffer mstegner's post above yours?

Do you have ... 

1. Anything listed in "Preferences>Control Surface>Device Class..."
2. Anything listed under "Windows>Extension..."

And also, have you checked the Track mixer panel to see if there is something going on there?