P: Audio playback failed error code: 1609891836

[arleenl39123580]

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

[jamieclarke]

updating status

[Joel22727921qmmw]

omg thank you this worked straight away

[Danny286306852w8b]

Please specify the cache file and database path, then it will be resolved.

[chrisr3240]

Here's how I fixed it. Launch Premiere but don't open any projects. Go to Edit>Preferences>Media Cache. Remove Media Cache Files>click delete. Delete all media cache files.

[aleksandr_3031]

Thank you

[aleksandr_3031]

Buffer load pause ,