Skip to main content
Known Participant
Oct 2, 2024 2:03 PM UTC
Answered

Premiere crashes everytime I open settings

 

After updating to Premiere Pro 24.6.1, I encountered a major issue where the program would crash immediately upon launch. I couldn't even get to the home screen. I followed all the recommended steps—restarting my computer, clearing the media cache and preferences, and even deleting and reinstalling Premiere Pro—but nothing worked. Every time I opened the program, it crashed immediately.

Eventually, I found a workaround by installing a previous version of Premiere Pro, and then updating it again. This resolved the initial issue, and everything seemed to be running smoothly—until I tried to open my settings. Every time I attempt to go to Premiere Pro - Settings, the program crashes again.

I’ve tried everything, including reinstalling different versions of the software, but the issue persists. This is incredibly frustrating because I had to reset my preferences earlier, and now I can’t access the settings I need to adjust for my workflow. At this point, I'm completely stuck, and it's becoming a serious disruption to my work.

This situation has become beyond frustrating, and I urgently need a solution.

This topic is closed to new replies. Start a new post to keep the conversation going.
Ian AlbinsonCorrect answer
Participating Frequently
Oct 18, 2024 3:55 PM UTC

Thanks for working with my over Zoom on this, Jamie.

 

The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

 

44 replies

jamieclarke
Community Manager
Community Manager
Oct 21, 2024 3:05 PM UTC

HI @Walter5FB6 - Please reach out to tourbox.  It may have been something in the upgrade process, Can you confirm that you still receive crashes after reinstalling tourbox in version 25.  I see they haven't updated their software since August, here is a link to their downloads (links can change in the future)

Translate
Participant
Oct 21, 2024 5:37 AM UTC

Just seeing the responses here @jamieclarke but I still have logi options+ installed and been having no issues. It looks like removing the tourbox files was the fix like Ian. Will there be an update so I can use my tourbox controller with premiere or should I reach out to tourbox with this issue?

Translate
jamieclarke
Community Manager
Community Manager
Oct 18, 2024 5:22 PM UTC

Hi @Candi5C3A Please go to Library > Application Support > Adobe > Common > Plug-ins

And delete the folder ControlSurface.  Let us know if that helps your issue.

Translate
Candi5C3AAuthor
Known Participant
Oct 24, 2024 12:53 PM UTC

I don't have a "Plug Ins" folder in that location. Problem still persists. I installed 25.0 and the problem still persists.

 

Translate
jamieclarke
Community Manager
Community Manager
Oct 24, 2024 1:05 PM UTC

Hi @Candi5C3A - There is always a plugins folder when Premiere is installed, make sure that you are following the macintosh HD Library and not the User Library. 

Translate
Ian AlbinsonCorrect answer
Participating Frequently
Oct 18, 2024 3:55 PM UTC

Thanks for working with my over Zoom on this, Jamie.

 

The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

 

Translate
jamieclarke
Community Manager
Community Manager
Oct 18, 2024 2:01 PM UTC

Hi @Ian Albinson - Can you go to the menu bar under help and select "System Compatibility Report" Save those files and email them to jamiec@adobe.com so that I can take a look.  Thank you.

Translate
Participating Frequently
Oct 18, 2024 1:43 PM UTC

Any follow up to this? Removing Logitech Options+ did not fix the issue. Neither did removing all 3rd party extensions.

Translate
Participating Frequently
Oct 17, 2024 2:20 PM UTC

Mac (Version 24.6.3)

 

I uninstalled Logitech Options+, restarted, but it didn't fix it. I also tried resetting prefs, disabling Plug-Ins trick, but same thing. Immediately crashes when trying to access Settings.

Translate
jamieclarke
Community Manager
Community Manager
Oct 17, 2024 1:51 PM UTC

Hi @Ian Albinson - Can you try uninstalling the logitech software and then see if you can access settings?  What version of software are you running?

Translate
Participating Frequently
Oct 17, 2024 1:41 PM UTC

Yes. I'm trying to use Logitech's new MX Creative Console, and can't set up the Control Surface... setting.

Translate
jamieclarke
Community Manager
Community Manager
Oct 17, 2024 1:34 PM UTC

HI @Walter5FB6 @Ian Albinson - Do you have anything logitech installed? or any other programs that interact with Premiere?

Translate