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Premiere crashes everytime I open settings

Forum|Forum|1 year ago
October 2, 2024
返信数 40.
4129 ビュー

After updating to Premiere Pro 24.6.1, I encountered a major issue where the program would crash immediately upon launch. I couldn't even get to the home screen. I followed all the recommended steps—restarting my computer, clearing the media cache and preferences, and even deleting and reinstalling Premiere Pro—but nothing worked. Every time I opened the program, it crashed immediately.

Eventually, I found a workaround by installing a previous version of Premiere Pro, and then updating it again. This resolved the initial issue, and everything seemed to be running smoothly—until I tried to open my settings. Every time I attempt to go to Premiere Pro - Settings, the program crashes again.

I’ve tried everything, including reinstalling different versions of the software, but the issue persists. This is incredibly frustrating because I had to reset my preferences earlier, and now I can’t access the settings I need to adjust for my workflow. At this point, I'm completely stuck, and it's becoming a serious disruption to my work.

This situation has become beyond frustrating, and I urgently need a solution.

PREMIERE_PRO_ERROR.zip

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解決に役立った回答 Ian Albinson

Thanks for working with my over Zoom on this, Jamie.

The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

jamieclarke

Community Manager

HI @Walter5FB6 - Please reach out to tourbox. It may have been something in the upgrade process, Can you confirm that you still receive crashes after reinstalling tourbox in version 25. I see they haven't updated their software since August, here is a link to their downloads (links can change in the future)

W

Walter5FB6

Participant

Just seeing the responses here @jamieclarke but I still have logi options+ installed and been having no issues. It looks like removing the tourbox files was the fix like Ian. Will there be an update so I can use my tourbox controller with premiere or should I reach out to tourbox with this issue?

jamieclarke

Community Manager

Hi @Candi5C3A Please go to Library > Application Support > Adobe > Common > Plug-ins

And delete the folder ControlSurface. Let us know if that helps your issue.

C

Candi5C3A作成者

Known Participant

I don't have a "Plug Ins" folder in that location. Problem still persists. I installed 25.0 and the problem still persists.

jamieclarke

Community Manager

Hi @Candi5C3A - There is always a plugins folder when Premiere is installed, make sure that you are following the macintosh HD Library and not the User Library.

I

Ian Albinson解決！

Participating Frequently

Thanks for working with my over Zoom on this, Jamie.

The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

jamieclarke

Community Manager

Hi @Ian Albinson - Can you go to the menu bar under help and select "System Compatibility Report" Save those files and email them to jamiec@adobe.com so that I can take a look. Thank you.

I

Ian Albinson

Participating Frequently

Any follow up to this? Removing Logitech Options+ did not fix the issue. Neither did removing all 3rd party extensions.

I

Ian Albinson

Participating Frequently

Mac (Version 24.6.3)

I uninstalled Logitech Options+, restarted, but it didn't fix it. I also tried resetting prefs, disabling Plug-Ins trick, but same thing. Immediately crashes when trying to access Settings.