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Inspiring
April 23, 2025
質問

premiere pro shows a wave form and plays audio for an MP4 file via audio channels preview but will n

  • April 23, 2025
  • 返信数 1.
  • 756 ビュー

I have an MP4 clip on my timeline that PRP shows an audio waveform for.  When I play that clip in the timeline no audio is played.  However, if I right click on the clip, select Audio Channels, select "Left" in the Preview Media Source Channel, and click on the play arrow, the audio for that channel plays properly.  The right channel was never intended to have sound so no surprise it doesn't play.  I've used MP4 clips from this camera with no issues for the last 6 years, with this being the first clip this has ever happened to me on in PRPro.  I've tried using Media Encoder and converting the file to Prores 422 .mxf, and that file also has the same problem.  I opened the file in Audition and the same problem existed, but when I did an Edit/Extract files to mono the new mono audio tracks play fine.  However, when I right clicked on the file in the Files panel in Audition and selected Extract Audio to New File, the extracted stereo file has a waveform, but again there is no audio when I click the play button.   I'm including this in the PRPro forum because that is where I first discovered the problem.

返信数 1

Community Manager
April 23, 2025

Hi bobw111,

 

We're sorry to hear about this. Please let us know the version of Premiere Pro that you are using. Also, is this happening with any specific media or all of them? If possible, please share a download link for one of the sample media with which you are experiencing this issue. It will help us to diagnose the issue properly.

 

Thanks,

Sumeet

bobw111作成者
Inspiring
April 23, 2025

PR Pro 25.2.1.  So far it has only happened to one file that I uploaded today.  The first 30 seconds of the file are being attached below.

bobw111作成者
Inspiring
April 23, 2025

Thanks for the sample media. The audio playback seems to be working fine at our end. Have you tried checking if the audio playback works in the Source monitor? Also, while playing in the timeline, if you don't see any activity in the audio meters, please check if the Track Volume for the Mix track is muted by chance.


-Sumeet


I see activity in the audio meters, just no sound coming out.  I'll have to check again, but if I remember correctly, there was no audio playback in the source monitor either.  I'll let you know just as soon as the 5 hour of video I just added to this same sequence finish generating peak files.  FWIW, only had 2 hours of video when this issue occurred, and only on this one file.