Premiere Pro Won't Input Clips

[Flippz]

Hi All,

I have been trying to input a video for the past 4 hours put it will only show audio, not video. I really would love answer ASAP as this is really bugging me.

Thankyou

Flippy

[cvid01]

Make sure you have proper source patching for video and audio:

[Flippz]

I've done that, but it still doesn't work.

[cvid01]

Firstly, clean your cache.

Then people in the forum would need to know specifics about your computer and your clip.

Read FAQs on information to be provided. For example, we need:

CPU

Video card

RAM - how much

Drives - how many, what kind

Information about the video to be imported - use MediaInfo [MediaInfo ] and show us the "tree" view.

[Flippz]

Ok, here is my PC specs,

RAM: 16GB

Processor: Intel Core i5-4460

CPU: 3.20GHz 3.20GHz

Video Card: GeForce GTX 760?

And the Video I was trying to import was and MP4 File and was recorded with OBS Studio.

[Ann Bens]

Run the file through HandBrake and change the framerate to constant.

Then try again.

[Flippz]

Ok I've installed handbrake, now what?

[Ann Bens]

Take file and convert to mp4 with constant framerate.

[Flippz]

Ok, sorry I was gone for so long.

I made the file a constant frame rate but it didn't work. I'm so confused, what should I do now?

Thanks

Flippy

[cvid01]

Show us what's in your video - provide a copy of the tree view from MediaInfo

[Flippz]

[cvid01]

How much space do you have on your C:\ drive? Generally, Premiere requires more than one drive to run efficiently.

[Flippz]

On my C:\ drive 1.14TB Free Out Of 1.81TB and on my D:\ drive 80GB Out Of 930GB

[cvid01]

Only thing I can think of is to take your original file and convert it using default settings in Handbrake. That sometimes works for OBS files that won't play in an editor.

[Flippz]

So how would I go about doing this?

[cvid01]

1. Download Handbrake [https://handbrake.fr/ }

2. Open your original file in Handbrake;

3. Choose the destination folder in Handbrake;

4. Then press Start in Handbrake. [See Ann's gaphic in item 10 above]

If that doesn't work, I have run out of ideas. But, you can also look at this: Troubleshooting linking and importing errors with MTS and MP4 files after updating to Premiere Pro C...

[Flippz]

Didn't Work, not sure if this helps but a few weeks ago I spoke to adobe support because my premiere pro license wasn't working. The guys told me to edit some files and then it worked again. Would I have corrupted anything?

[Jim_Simon]

And the Video I was trying to import was and MP4 File and was recorded with OBS Studio.

There's your problem.  Premiere Pro is designed for professionals using professional media.  For this type of non-professional project, a non-professional editor is probably your best bet, as they often handle this type of non-professional media much better.

[Flippz]

I don't think that's the issue. It was working fine until just recently...

[Ann Bens]

FlippyPenguin wrote:

I don't think that's the issue. It was working fine until just recently...

Re-install would be the next step.

[Flippz]

Tried it twice

[Ann Bens]

Then I am out of ideas.

[Flippz]

Ok, should I contact Adobe Support?

[Ann Bens]

Contact Customer Care - Premiere Pro ask for video queue.

[Flippz]

Ok, Thank You all so much for your help