"Create captions" not working.

[Michael Garretson]

The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. I've tried resetting my Premier settings, and resetting the workspace. I've even uninstalled and re-installed. Any assistance would be appreciated.

[Florent5C4A]

I had the same issues happening since updating my premiere to the new 22 version. So i decided to install back the latest version of premiere 21 and it is working fine.

Please Adobe team, can you fix this issue in your newest premiere 22?

Advise to anyone having this issue, install back latest premiere 21 version and wait they fix this on premiere 22.

[Nicole27990682mk20]

Having the same issue. Made a copy of proj, installed beta, tried redoing it that way... no luck.


I ended up exporting the .wav from the original project, sticking it into a new beta proj, transcribed it there, and from there was I able to render captions from the transcription. I then exported the SRT and imported that into the original 2022 proj.

[Paulo5CD1]

Adobe needs to fix this. Its amazing how such a big company can flop on the most simplest things. I've been up days trying to figure out how to fix this problem rather than do it manually. The thing is, I have no problem doing captions manually but don't offer an update/feature if its not going to work. Adobe continues to put out trash updates.

[PopCapps]

I am having this problem too. To further clarify, Version 22.0 (which says it is up to date in CC).

It transcribed well enough, but when I try to create captions, it creates an empty caption track. I'm noticing that the timecode in the transcription is WAYYYYY off. My sequence is under a minute, yet the first line in the transcription says it's at almost 10 minutes in! I'm wondering if that's the part that's causing it to break when trying to apply captions. I'm also noticing that time moves backwards in the timing in the transcription. It's transcribed in order, but the time that it shows for the first line is about 50 seconds LATER than the time it shows for the last line in the transcription.

[hankyulk9405120]

Help...

I am having the same issue. I am on the latest version. Transcription works, but cannot edit or create caption at all. When I click create caption, it creates empty caption timeline. I am manually putting subtitles at the moment.

When would this be fixed?

[Kerstin Ebert]

One reason why captions are not created at all might be that you are using a firewall which is blocking the download of the auto captioning model. Can you verify if that's the case?


@Hankyul Kim: Can you please double check that you have "Create from sequence transcript" selected in the "Create captions" dialog?

@jim Capps: that sounds very odd. Would you share a project file that I can look at?

[Abraham Corona]

The best solution so far is exporting WAV and doing the whole process on version 15 (2021). No way to make it work on 22 or Beta.

Love this feature, and I'm grateful to the Adobe team for developing this but I hope they fix it soon!

[deanw95566072]

Same problem on an intel MacBook Pro 2017 running the latest premier 2021

[Kerstin Ebert]

This problem might be cause because you're using a firewall. Please try the following:

- remove the firewall on your device
- log into a different , firewall-free WiFi

and try creating captions again. Is it still not working? And is it not working for non-English captions or for English captions was well?

Also, does

[mattgreencomedy]

Having the same problem in the most updated version. SO ANNOYING!

[mslater92]

FIX (for me at least)

I was having this issue when I was sending a single audio track to Adobe. I changed the setting to "Mix" and it worked again. The timecodes were off when I had it set to the single audio track and I think that was the problem.

[LouisXM]

My fix for this was to use a sequence that I had been using as a template since the previous version. Somehow the newer sequences don't get the transcription data properly and you end up with the transcription not following along the timeline. I think the metadata for each word isn't getting through properly somehow. So when you go and create captions, since it doesn't know when the words actually come out, it will generate nothing.

You'll notice that in the transcription tab, it's not highlighting the words in blue as the timeline progresses.


I'm attaching a project file with the sequence I mentioned. I hope this helps!

[Kerstin Ebert]

Hi Louis Xavier,

thanks you for posting that. Yes, it would be very helpful if you could share your project so we can investigate further.

Thank you!

[Merri-May0D4D]

I have contacted the help line and had Adobe take over my computer twice and they seem to get it going, but I'm not sure how! When I open a new project the same problem happens. No blue highlight, no text on the timeline. Though sometimes if I exit the program, then start a completely new sequence I can get lucky...but it is hit and miss. Such a great function, such a frustrating situation.

[Florent5C4A]

I have a theory but no guarantee it is link. The issue seems to happen when the time-code in the transcript is crossing over between 2 paragraph. For example the previous paragraph finishing at 02,13,03 and the next one meant to start at 02,13,02. this 00,00,01 time incompatibility might create a glitch preventing the caption to be creating... I can be wrong but I thought to share that here in case it help solving the issue for Adobe team.

[Renato28034041dvsf]

Try setting in and out points in your timeline. It worked for me

[SOURE5C7F]

The same thing happens to me about 50% or 60% of the time. But in my case it doesn't even show the progress bar, it just goes to a blank captions panel. Pleaase someone fix this! Everything was working so well until I started having this issue.

[serrini]

Solution for me is what works with most problems in any program, simplify the workload. I took just the audio I wanted to transcribe and put it in a new sequence. I also didnt ask the program to recognize who was speaking. Worked no problem.

[Nige72]

It seems to be all about the timecode of the transcription. If timecode of your transcription is way off, when you generate captions, you get a blank caption channel generated. And the timecode seems to be off when I'm in the office where we have a firewall on our internet. As soon as I regenerated the transcript at home (no firewall) I got sensible timecode on the transcript and then the captions generated successfully from that.

Next time it happens at work I'm going to try using my phone as my WiFi hub to bypass the firewall. My guess is the transcript will then have accurate timecode and that the caps will be generated properly.

[Amara246591810rvr]

I found that the in and out time codes were completely wrong. I refreshed and duplicated project but ended up having to reset in and out points and then retransribe and it did eventually work

[Raúl24727332sq3e]

For me it's happening the same. The problem is that the transcription timecode is totally wrong, but for me it's only happening in Spanish.

It's totally critical to receive help and a fix from Adobe ASAP!!!

[miltonrodrigues]

Work for me:
1- copy all track video
2- delete all track video
3- transcribe sequence and create caption ""press CC buton on painel"
4- after all, paste all track videos.

[MarketingLLG]

Nesting the clips that you want to caption then transcribing the sequence worked for me.

[Isabel Chen]

I'm having this problem where it creates the transcript but when I click "Create Captions" it creates a blank track. I have tried updating the app, selecting In and Out points, using the Beta version of Adobe.

Using Adobe Premiere Pro 2022 (not sure how to check the version) on a MacBook Pro. I ran the System Compatibility and it generated no reports.

[Bryan24430043goyk]

Try in and out points in your timeline. It worked for me.
I was having the same problem.