Participant

質問

"The file is busy, and couldn't be updated"

Forum|Forum|7 years ago
May 1, 2018
返信数 10.
17998 ビュー

There is a very common error I am receiving while logging footage: "The file is busy, and couldn't be updated".

This happens to random R3D and sometimes entire folders while trying to write data to the xmp.

I can't be sure if it is only a RED file problem or not at this moment.

If the data is written with the error message, it will no longer be there the next time the project is opened.

Adobe Customer Support says that this is common problem and it will be fixed in the next update. Somehow I highly doubt that.

Anyone else experiencing this problem that could help? Adobe is no use.

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Dakshina24364620ttgw

Participant

Issue is still there in 2025 😟

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Sumeet Kumar Choubey

Legend

Hi Dakshina24364620ttgw,

Sorry to hear about this. Are you experiencing this issue with any specific media type? Let us know the exact version of Premiere Pro that you are using. We're here to help, just need more info.

Thanks,

Sumeet

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Dakshina24364620ttgw

Participant

I tried adding markers on a WAV file. Premiere Pro version 25.2.3 (Build 4)

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Harry35511082msc0

Participant

i was having this same issue when marking i then went into prefrences - media cache and cleared the unused cache files it seemed to work for me

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Drew12 13

Known Participant

I am having the same issue in Premiere Pro v25.2.1 (Build 2). I already had "Write clip markers to XMP" in Preferences -> Media turned off. I also cleared my cache but no luck. I get them randomly when working on any project. I have been getting more and more of them lately when working on projects. Its getting to the point where its distracting. Does anyone have any other suggestions on how to stop getting those error messages?

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MeryemYavuz

Participant

it's almost 2024, still the same error. i can't believe i'm paying this much for a service that's constantly making me google search its problems.

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Alessandro27759521zk8n

Participant

Having the same error, and most of images or mogrt text I import have dull colors, I don't know how to fix

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anthonya58217920

Participating Frequently

Still an issue in 2023....Shocker shocker :I

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ezebriff

Participant

same... in 2022...

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Anke25130994a039

Participating Frequently

Logging in Premiere 22: .braw raw footage (BlackMagic) and use the Braw Studio Extension (Autocroma) in order to change the Color

and create a sidecar file. This worked flawless for days. BUT "The file is busy, and couldn't be updated" is coming up now frequently wich sets my workflow to end and I am back in Adobe Safari Land ..... Sometimes Restart helps sometimes not some files run through some not ( all shots same shooting continued, same settings)

In AE its the same fury with AE reading the side car files ...or sometimes not Great ! All sidecar files can be checked in File Editor for the proper data values and : all healthy files .. now what ?

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Anonymous

It seems that the problem hasn't been fixed 😞 working with canon .MOV footage.

The turning off "Write clip markers to XMP" tip seems to be a workoaround meanwhile.

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Roberto5F9F

Participant

great, this was posted on the 28th, yeah im having this issue as well i have transition presets and i cannot apply them to my adjustment layer because they wont playback.

geoffp7702666

Participant

Did you anyone figure out this issue out? My workflow was in CC 2018 but since updating to CC 2019, this error issue has surfaced for me. With this too, i'm wondering if this an issue with comment markers I made in Prelude on my r3d clips, which don't show up in Premiere now when i open up the clips there. Usually the markers carry over perfectly. I've since updated to 13.0.2 on premiere and still the same problems. Very frustrating.

Anyone else encounter this issue?

D Graham Withers

Participating Frequently

I've got the same one using PP 2020 - I'm using Canon .MXFs and AIFFs for audio but gonna try disabling marker to XMP as the R3D peeps suggest above and report back...

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PilotFilms

Participant

Turning off "Write clip markers to XMP" in Preferences -> Media enables the setting of markers without the error, but the markers are only set within the same project.

I'm having this issue with R3D files - had it in cc 2017 too but it was inconsistent. Now in 2018 markers in R3D simply don't work unless you turn off writing markers to XMP

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Witchwitchwitch

Participant

I concur with TaintedGray, Using R3D media, I just opened up a recent cc 2018 project that I marked the hell out of, none of my markers exist. There goes a good 4 hours of work...In the past cc 2017 was hit or miss sometimes I'd loose huge chunks of Marker notes, sometimes it would all be fine.

What's strange is, I just finished another project in cc 2018 and I believe all my notes and markers remained.

Stan Jones

Community Expert

There was an important fix for sequence markers in 2018.1.2, and my best understanding is that some clip marker issues remain. I don't have good test files for r3d. If can send me one, I'll test.