Red.Giant.Universe.2025.3.0 plugin's packages folder

[NTv22261874b9i4]

How can I access the Red.Giant.Universe.2025.3.0 plugin's packages folder? In the new versions, there is no such folder, it only has a setup file for installation. But in the Red.Giant.Universe.2023.1.1 version, there is a separate folder. And this plugin is not visible in the C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore folder, and there are no effects or transitions in Premiere Pro! If I can access this folder (packages), maybe I can manually add them to the Common\Plug-ins\7.0 folder?

[jane-e]

@NTv22261874b9i4 

I've moved your post from Using the Community to the Adobe Premiere Pro forum.

Did you try support for Red.Giant.Universe?

https://www.maxon.net/en/support-center

Jane

[NTv22261874b9i4]

don't send me to the maxon support center, I went this way a long time ago!

[kglad]

@NTv22261874b9i4 

your post is in the adobe premiere pro forum, https://community.adobe.com/t5/premiere-pro-discussions/red-giant-universe-2025-3-0-plugin-s-package...

[NTv22261874b9i4]

yes how!?

[kglad]

how what?

[NTv22261874b9i4]

You're asking a question that I know!
Then you say how what?😏

[kglad]

start at the the first post here and read the responses sequentially 

[jane-e]

yes how!?

By @NTv22261874b9i4

Are you asking how your post got to the Adobe Premiere Pro forum or something else?

I moved it from Using the Community (for questions about the forums) to the Adobe Premier forum where you are more likely to find a Community Expert who uses Red.Giant.Universe and can answer your question.

We can only move posts from one board to another within the Adobe community forums. It's not possible for us to move a post to Red. Giant.Universe, if that is what you were asking. All we can do is suggest that you contact them for better assistance about their plug-in. I posted the link to their support in my first reply. If you don't want to contact them, then you can wait and see if someone on the Adobe Premiere Pro forum is able answer your question.

Jane

[NTv22261874b9i4]

Thanks for your help.
Yes, I contacted maxon support and they are looking into it.

[jane-e]

Thanks for letting us know, @NTv22261874b9i4 ! Please post the update here so it will help others.

Jane

[NTv22261874b9i4]

They emailed me just now and replied:
Unfortunately, we cannot assist with any custom setup queries on incompatible setups. Your only supported options are to run the installer as-is and install through its GUI.
Maybe someone here in the Adobe community can help, otherwise I don't know what to do.

[Peru Bob]

Your only supported options are to run the installer as-is and install through its GUI.

By @NTv22261874b9i4

Did you try that?

[NTv22261874b9i4]

What do they mean by "install through its GUI"!?
I've never installed through this before!

[Peru Bob · Accepted solution]

Maxon support will likely be able to provide better help for this issue.

[R Neil Haugen]

As has been stated by Maxon help and others, you must use their installer.

As this sets up an entire panel in Premiere, it doesn't come as separate effects. From that panel within Premiere, you choose the effect and options involved.

I've got the full Red Giant suite, and that's just how it works.

[NTv22261874b9i4]

I don't understand what you mean exactly. Well, I used their installer. There are no other files for installation except for two setup files. Is that what you mean?

[jane-e]

@NTv22261874b9i4 

First open and read the Read Me file for instructions on how to install. After you do that, double-click one of the executable (.exe) files to begin the installation. One installs the Maxon app and the other installs Universe.

Jane

[NTv22261874b9i4]

I know this, I've been installing it this way for years, the problem is that the presets that should be in the C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore folder are not there!

This problem has been happening for a few weeks and it was not like this before.

[NTv22261874b9i4]

You said you have this plugin on your PC?
What version do you have? I have the Red.Giant.Universe.2025.3.0 version?
I am looking for these presets in this folder: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore folder
If you have them, upload them here so I can download them and manually put them in the Plug-ins\7.0\MediaCore folder. Maybe that will solve my problem!

[jane-e]

If you have them, upload them here so I can download them.

By @NTv22261874b9i4

That would break the licensing agreement.

Jane

[NTv22261874b9i4]

I don't think there will be any problem for the license. My problem is with the effects folder. If you have it, please send it to me.🙏