Copy link to clipboard
Copied
Hi All,
I am new to Premiere but I am not a layman when it comes to IT. This has had me scratching my head for 2 days now. I have searched on the forums and the interwebs for a solution to this problem and found that others had this same problem but none of their solutions helped me.
My Specs
Adobe Version: CC (Latest)
OS: Windows 10
Gfx Card: Nvidia GeForce 980Ti
Memory : 24GB
CPU: Intel I7 3770K
HDD: Solid State
I have tried the following:
I'm at a loss.....
PlEaSe can someone assist? I cannot export my video using H.264
Thanks in advance.
NO ... simply go to the Prefeences/Media dialog, and disable "Enable hardware accelerated encoding and decoding ... " ... then your H.264 export should be fine.
There's quite a few current threads on this, rather than going back a couple years where the users had completly different problems.
Neil
Copy link to clipboard
Copied
Imo you should update windows before installing any program.
Copy link to clipboard
Copied
And yes run as administator.
Copy link to clipboard
Copied
I have done a myriad of testing!
plenty Installations and plenty reboots in between and it still works....I then tried copying over the profile from my backup and voila! crashes again.... So I start fiddling around with the profiles by manually clearing them completely and retesting and boom its working. then I figure, Ok, it must be something with my profile...and I copy the backup back again and boom its still working...So I find this strange and reboot and try again and BOOM its still working....so I wipte my profile and copy it back again and BOOM its broken....
So this led me to believe that there is nothing wrong with my profile but rather maybe something is locking the ntdll.dll file preventing adobe from accessing it.
So I am still on the hunt to see what is causing this....stay tuned.
Copy link to clipboard
Copied
What profile exactly.
If it crashes randomly: delete and make new one.
Copy link to clipboard
Copied
The profile in my Documenta folder. It specifically says “Profile - My Name”. And yes. That’s what I’m saying is if I remove it the problem goes away and comes back.
Copy link to clipboard
Copied
You are not the only!! I've been losing my — mind over this. It's bern nearly a year and Adobe is lucky that i didn't have many important time crucial projects this year. I was losing it, already tested out competition and a update came out which just for a few weeks kinda solved the issue. Now i habe 10000% the same issue.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello. I am having the same problem. I have reinstalled Premiere and Media Encoder and have the same problem. My only solution at this point is to export videos to h.264 or h.264 Blu Ray , import into another product like Filmora, and export to h.264.
Or use my other laptop instead,
This is ridiculous when you consider Im paying for a professional product.
I'd be keen to hear what your outcome was ?
Copy link to clipboard
Copied
The problem was my project file in the profile folder. something in there was causing the crash so I created a new project and it went away.
Copy link to clipboard
Copied
Thanks Bluesteam. Unfortunately that was one of the first solutions I tried and it didn't work. My solution now is to use H.265 instead , which thankfully is supported by Facebook and YouTube.
And if it comes down to it, workaround by exporting it to h.265 then use another program to export that file to H.264
Copy link to clipboard
Copied
— ridiculous
Copy link to clipboard
Copied
I say again: Stop using profanity or I'll be forced to ban you from the community.
Thanks,
Kevin
Copy link to clipboard
Copied
This is the exact problem I've been experiencing. My computer knowledge is certainly less than yours so I haven't found a fix yet. Sorry to ask you to reiterate bluesteam but are you saying the problem is with Premiere program files not working properly/not interacting with the windows user profile correctly? Or is it just the profile folder in Documents>Adobe>Premiere Pro>(Version Number)? Do you think installing Premiere on a different drive or keeping my project files on a different drive could work?
Copy link to clipboard
Copied
I have the same problem but dammed if if going through all that, must be another bug, come on Adobe, get on it and find us a solution.
I will use another format until there is fix.
Copy link to clipboard
Copied
Also having the exact same problem. I can't believe I'm paying as much as I am for a product that doesn't do exactly what I got it for!
Copy link to clipboard
Copied
After hours of research, two of my experiments worked for me.
Method 1:
Turn off hardware accelerated decoding in Premiere Pro's Preferences under Media section.
https://www.youtube.com/watch?v=QOUX_AkTIxI (For Reference)
Method 2:
Disabling Dedicated Graphics Driver.(Mine is Nvidia)
Copy link to clipboard
Copied
I had something similar, maybe not the same hardware specs, but it had conflicts with the dual graphics as described here:
Copy link to clipboard
Copied
I have this problem too
Copy link to clipboard
Copied
I changed Sequence Settings from RED (IDK where that came from) to Custom. Then I went into export manager and I was able to change it from avi to h.264 without crashing it
Copy link to clipboard
Copied
After hours of research, two of my experiments worked for me.
Method 1:
Turn off hardware accelerated decoding in Premiere Pro's Preferences under Media section.
https://www.youtube.com/watch?v=QOUX_AkTIxI (For Reference)
Method 2:
Disabling Dedicated Graphics Driver.(Mine is Nvidia)
Copy link to clipboard
Copied
Just tried method 1, worked like a charm, thank you very very much
Copy link to clipboard
Copied
Same problem happend to me after Windows 10 last update (that's the only change that occured in my system).
Methhod 1 worked perfectly. Thank you very much!
Copy link to clipboard
Copied
Method #1 didn't work for me but #2 did. I'm thinking it's because of the newest Windows update too. Thanks!
Copy link to clipboard
Copied
Problem is, be careful with Method #2. If you have a low-end discrete GPU that does not support hardware encoding at all, and you have a CPU that does not have integrated Intel graphics or has integrated Intel graphics disabled, then disabling the driver will cause the system to default to fail-safe display settings (800x600 resolution or the default resolution that the graphics adapter's BIOS supports, with only 4-bit color, or 16 total colors). That will cause Premiere Pro to either fail to run properly or fail to even launch at all.
Copy link to clipboard
Copied
I had the same issue before, and in the end the solution was disabling one of my graphics cards. (Although I don't know why that works. And no matter whether I chose Mecury Playback Software Only or OpenCL, it would still crash except disabling one of the graphics cards.