Set Poster Frame not working

Explorer ,
Aug 13, 2019 Aug 13, 2019

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I have 100's of shots in a wildlife project that I'm editing and I'm using icon view in my project panel to go through my different bins and make selects.

Not every shot begins on a frame that's particularly useful in making a choice but no matter what I've tried I cannot get Set Poster Frame to work on the frame of the thumbnail I've selected. It keeps going back to the first frame of the clip.

What am I missing here?

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Engaged ,
Aug 13, 2019 Aug 13, 2019

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Hi Quinn,

As far as I know, there is no known issue related to the Poster Frame. And, I am assuming that you are working on the latest version of Premiere Pro.

Have you tried this in a new project? Where exactly are your media files located?

Try resetting the Premiere Pro preferences.

-KS

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Explorer ,
Aug 14, 2019 Aug 14, 2019

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Working on the latest version.

Tried resetting preferences, but no luck. Media files are located on an external drive connected via USB 3.

No other issues in the project apart from this.

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Participant ,
Feb 01, 2022 Feb 01, 2022

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Workaround found. Especially useful if you just want to not see a freakin' slate as your poster frame. 

 

poster.png

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Adobe Community Professional ,
Aug 14, 2019 Aug 14, 2019

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Set the desired frame in the Preview Area then hit the camera.

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Explorer ,
Aug 14, 2019 Aug 14, 2019

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Nope, still not working. Clip returns to first frame as soon as I click off of it.

Could this be something to do with the fact that they're subclips?

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Explorer ,
Aug 14, 2019 Aug 14, 2019

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I just tried the test on full clips (not subclips). Full clips don't have this issue. The issue only occurs on subclips. That seems like a bug to me.

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Adobe Community Professional ,
Aug 14, 2019 Aug 14, 2019

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I just tested it and its not very consistent with subclips.

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Community Beginner ,
Oct 02, 2019 Oct 02, 2019

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You got it! Yet another bug in Premiere using Subclips. It's unbelievable just how many bugs crop up when you start using subclips. The other one is that synchronizing audio is basically unusable with subclips. It's really, really frustrating.

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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Quinn, 

 

Did you ever resolve this? I've got 7,626 subclips and was working with poster frames on subclips reliably until Premiere 2018. Premiere 2019 and 2020 have been inconsistent. I've tried transcoding, deleting and reinstalling, trashing preferences. Some clips work, some don't, but it seems to be a crapshoot. 

 

Any ideas would be much appreciated. 

 

Best,

mw

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Community Beginner ,
Feb 04, 2020 Feb 04, 2020

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This has been an issue since at least 2016.  https://forums.creativecow.net/docs/forums/post.php?forumid=3&postid=973356&univpostid=973356&pview=...  Every time I encounter an issue with Adobe products, it's one that's been around for a long time.  They're not very good at fixing stuff.

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Adobe Community Professional ,
Oct 02, 2019 Oct 02, 2019

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Kit, you probably want to stop using them in that case. I'm not a fan of them anyway. Maybe you can use nested clips and clip markers to do what you need.

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Community Beginner ,
Feb 04, 2020 Feb 04, 2020

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The people encountering this issue have already created a bunch of subclips.  Telling them not to use subclips is not helpful.  This has been an issue for 3-4 years, which is an eternity in software time; yet another example of how subscription pricing models encourage lazy development.  Switch to DaVinci Resolve.   That's a solution with immediate results.

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Adobe Community Professional ,
Feb 04, 2020 Feb 04, 2020

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Nice job Runk. 🙂 You don't want me to suggest going a different route when the method according to you "has been an issue for 3-4 years", If indeed there are known shortcomings, try a different way. Look at your great suggestion: "Switch to DaVinci Resolve. That's a solution with immediate results."'

 

To paraphrase a 'wise' man: "The people encountering this issue have already created a bunch of subclips. Telling them them to use a different software is not helpful." (either is double spaces between sentances!). Ha, ha...

 

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Community Beginner ,
Feb 04, 2020 Feb 04, 2020

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Runk,

 

I have been in constant contact with Premiere for over a month on this issue and they can't figure it out yet. I will let you know if we come up with something.

 

Subclipping and poster framing subclips are basic editing software functions. I'm working with 7,626 subclips in a project I started four years ago. Every subclip has extensive metadata. I will be working on this project for a long time, and want a software I can depend on. I've looked at work arounds–markers, nested sequences–none of them are effective as using subclips, and poster frames are very useful. 

 

I agree with Runk: if Premiere is letting this issue persist for four years, why should I expect them to ever fix it. And when other issues come about, why should I expect them to fix those? My confidence in Premiere is dwindling. I have played around with migrating all my subclips/metadata to AVID through ALEs; it would take a while, but it's doable. For the time being, I am going to see this support conquest to the end and make my decision when they tell me, flat out, "we can't do anything, our software doesn't work like its intended."

 

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Adobe Community Professional ,
Feb 04, 2020 Feb 04, 2020

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MW, to see that through you're going to need to post the problem over at 'UserVoice' - it's where the engineers read bug reports, feature requests, etc. User 'up vote' these topics and as the numbers go up, the more likely the issues gets looked at. I found one quick thread with your issue:

 

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/38987020-set-poster-frame-w...

 

Use the search box bottom right to look for other posts that maybe have more traction. Better to upvote than create a new similar topic.

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Community Beginner ,
Feb 04, 2020 Feb 04, 2020

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Thank you. I've done this and started my own as well. Many users don't have this problem, which makes it all the more perplexing. I'm not expecting a lot of support on UV, but we'll see.

 

 

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New Here ,
Feb 19, 2020 Feb 19, 2020

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I have this exact same issue. Poster frames used to not work for me, then one day they magically did (I think after an update), and now they've once again stopped working. It's insanely frustrating. 

One hint for the developers looking to fix this bug:

 

-If I create a new subclip and then set an in-point on the subclip, that frame will show up as the thumbnail frame. So that's expected. 
-But if I then try to choose a different frame by choosing "Set Poster Frame", the thumbnail frame will now be set to the first frame of the clip - not the inpoint frame and not the selected poster frame. It's not until I select "Clear Poster Frame" that the subclip returns to showing the frame at the inpoint. 
-So to me this means that the Set Poster Frame command is doing SOMETHING - but it's setting the poster frame to the first frame of the clip rather then the selected frame

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Adobe Community Professional ,
Feb 04, 2020 Feb 04, 2020

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Post a link back here to your user voice thread so people see this thread can click over there an up vote. Use the "Post" button from your original post, so that it will go in as a main post (and chronological) and not as a 'side' conversation.

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Community Beginner ,
May 30, 2020 May 30, 2020

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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LATEST

It seems that as osf 4/21/2022, the problem has been fixed.

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