Running the latest version but Transcribe Sequence is greyed out when i try to transcribe in order to create closed captions. What gives?
Please post some screenshots. It is working normally for me.
The screenshot shows the Caption tab in the Text panel, with "Transcribe Sequence" greyed out, and "Create new caption track" and "Import captions from file" active. Probably not your issue, but you will see that if you have already transcribed the sequence but have not created captions. Switch to the Transcript tab. If you do not see the result of a transcription, is the "Transcribe sequence" button there greyed out?
One user with this problem reported being helped by support, but we never did learn how they fixed it. @Ishan Y, do we have any more info about the best way to get help once the troubleshooting steps have been followed?
Thanks, Stan. We haven't seen similar issues, so I need to check a few things. I'll loop in the Premiere Pro team if it's an issue with the app.
version 22.6.2 (build 2)
i've done the things in the link to no avail
Could you share your OS and OS version? Let us know what you see in the Transcript tab and check if the Re-transcribe sequence option is available.
Sorry. I've been out of state on a shoot the last few days. Problem solved. When i clicked on "Transcript" in the captions window– there were already some transcriptions in there even though it wasn't complete and I do not remember ever asking for it. At any rate I clicked on the three little dots and hit "re-transcribe". From that point Premier Pro worked as expected. I guess another case of operator error? Thanks for the help everyone.
OJ, thanks for reporting back. I suspect that many of the more recent "Transcribe Button Greyed Out" problems are because there is an existing transcription.
Yes, it is the kind of "operator error" that we all have experienced as part of the PR learning curve and adjusting to new functions. After my post above, where I described the "greyed out when a transcription exists" - I later discovered an old post where I knew this was true, but forgot it! I added this to Kevin's FAQ on the greyed out button.