Unknown error while loading the motion graphics template

[isabelleg58215236]

Hello!

When I try to add on my timeline a title template that I downloaded from "Adobe Stock", it says the following message:

"Unknown error while loading the motion graphics template."

And the software then closes by sending an error report!

Help! 😉

Thank you in advance!

[bakkino]

same problem, did you find a way to fix it?

[isabelleg58215236]

Unfortunately, I am still caught with this problem. It seems to be a bug known to Premiere since at least 2018, so I do not understand why nobody has any solution ... It's frustrating to pay a liscence, to have all these beautiful templates, but to be incapable of use them!

[bdteach]

I just posted an another solution that worked for me in another thread...hope this helps you.

https://community.adobe.com/t5/premiere-pro-discussions/unknown-error-while-loading-the-motion-graph...

[nishu_kush]

Hi all,

Thank you for reaching out. Please share the following information:

• What is the exact version of Premiere Pro you are using?
• Are you having this issue with a particular Stock template? If yes, please share the template name.
• Are you able to use pre-defined templates?

Looking forward to the reply.

Thanks,

NKush

[isabelleg58215236]

Hi! Thanks for the answer!

I'm using version 13.1. 5 (Build 47). This is not only with a template of Adobe Stock in particular, but with several templates see almost all. As for pre-defined templates, most seem to work ...

[Lene21##]

Hi, I have the 14.0.0  built 572 version and I also have this problem would be so great if someone has a solution. Just bought some nice templates and also get the error notification :-(. Frustrating.

[Emergo]

Hi, I've got the same problem and i have the 14.0.0  built 572 version.

[Lene21##]

Hi, Did you find a solution? I am still haven't figured it out. Emergo.

@ADOBE can you answer, please.  Paying an amount of money that it always breaks down and everything I am touching I get an error message. !!!!!! where is the customer service? 

[bourbonblackfilms]

I'm using 14.0.1 and I'm having problems with mogarts purchased from a 3rd party. 

[bourbonblackfilms]

Same issue.

[Leisa5011]

Same issue here!  Spent all day in After Effects for it to be useless!

[90MediaProduction]

Same 😞

[Carlos Ziade]

do you have latest versions of both after effects and premiere pro installed?

is your system running in English language?

[fernandogomez85]

Same issue here, more than 2 weeks in try to fix and nothing that i found in the internet works, can somebody help me? This is frustated and ridicolous as an editor as i was wasting at least 50h of work in try to fix this and stil having the same issue. Email hello@eljaguartv.com

premiere pro 14.3.1

AE 17.1.2

[cauemarganelli]

Has anybody found a solution yet? This is driving me crazy

[Carlos Ziade]

try to open the mogrt inside after effects and re-export from there, better after applying Expression Universalizer...

also, try to check your graphics card drivers, switch renderers from project settings, clean media cache

and delete the render files... if you use After Effects so often, try also to purge all disk cache and memory

before exporting your mogrt from there...

[Seuchenvogel]

Hahaha..... der Kommentar ist wirklich lustig!!!

I have the same problem on a new computer with freshly installed software and self created effects. The problem is then probably not with the user!

Sorry, I usually don't speak English.

[Khalid5C7A]

same problem, did you find a way to fix it?

[Carlos Ziade]

if you have after effects, open the mogrt inside after effects and export as a mogrt from AE essential graphics:

Export Motion Graphics Template

you can also try to switch renderers in premiere pro project settings

[Grookster]

This worked for me! Thank you!

[callumycallumycallumy]

This is still an issue today. Trying to supply a client with motion graphic templates, ever only about 50% success rate 

[bdteach]

I just submitted an answer to this problem in a separate thread...hope it might meet your needs.

https://community.adobe.com/t5/premiere-pro-discussions/unknown-error-while-loading-the-motion-graph...