14.0.2 won't import .mov anymore "unsupported compression format"

[skipperadam]

Since update of Premiere 2020 3 days ago to 14.0.2 I cannot open a project (or create a new project) with .mov files that worked 4 days ago in 2020.   Thankfully I still have Premiere 2019 which works fine with them.    Anyone have a solution or similar problem? 

[Ann Bens]

Try this

Solid Advice on Deleting Media Cache files - Adobe Support Community - 10939958

[skipperadam]

Thanks, Ann.   Saw that and did it.  No joy.   I removed the 14.0.2 and reinstalled 14.0.1 and I'm back to work.  I'll upgrade again when it's a bit more well done than medium rare. 

[skipperadam]

Follow up - Just tried 14.0.3 version and, like 14.0.2 before it I get the same error.  I noted that what I think is the importer for .mov files did change (a lot from 2019) and perhaps that's related? 

Error message with file that works in 14.0.1Noted much smaller .mov importer than beforeSame file in version 14.0.1

[skipperadam]

Just downloaded, installed, then removed 14.0.4 - Same problem as above.   I noted some changes to what I think is the importer but still, only the 14.0.1 version of Premiere Pro CC will import a .mov file.  

[keithb78937344]

Same problem here. Adobe tech support online was not aware of the problem. Sigh......

[skipperadam]

PS - Premiere Pro CC 2020 14.0.1 still works fine.  I fear for the day when I try an upcoming update and the choice for 14.0.1 has scrolled off...then I'm back to 2019 version which, thankfully I kept for just such a circumstance. 

[keithb78937344]

I will wait for a couple of months and hopefully they will sort this out. My tech support agent said he would notify the developers.

[R Neil Haugen]

What produced that media? This could be a very useful data bit. I've imported both mov and mp4 from a number of different cameras without issue in 14.0.2, .3, and now .4.

Neil

[keithb78937344]

zoom q4n

[skipperadam]

We may be on to something.  Zoom Q8 for mine. 

[Sumeet Kumar Choubey]

Hi everyone,

I would like to get this issue checked. Could you please provide a download link for the sample media file captured using Zoom Q4n or Q8 so that we can test the issue at our end?

Thanks,

Sumeet

[skipperadam]

Here's a Zoom Q8 file that will not open in Premiere Pro 14.0.4.  Sorry it's large but perhaps that's part of the problem I only record larger files.  https://www.dropbox.com/s/zp3t5lznhpmmsgw/ZO010001.MOV?dl=0

Thanks for anything you can do.  Neither 14.0.1 or Premiere Pro 2019 which I still have fail to open the file.  

[Sumeet Kumar Choubey]

Thanks for the file. I will get it checked. I just want to be clear about the version in which this file works properly. Earlier you mentioned that it works in 14.0.1. Is that true or is 14.0.1 also not working? Also, are you experiencing this specifically with the larger files? If so, can you also share a sample media which was captured using the same settings as of the larger media, so that we can use it as a reference?

Thanks for your cooperation.

Sumeet

[skipperadam]

Hi Sumeet. 

The .mov files that do not work in any Premiere Pro 2020 version after 14.0.1 work just fine in 14.0.1.  I keep installing an update, testing it, removing it and reinstalling 14.0.1 and it works.  I just did this again with the exact file I shared with you and again:

PremierePro 2019 - latest version - file imports correctly

PremierePro 2020 14.0.1 - file imports correctly

PremierePro 2020 14.0.4 - file will not import: "The file has an unsupported compression type"

[skipperadam]

I just tried a short 15 second .mov file recorded with a Zoom Q8 with the latest firmware and got the same result as the longer file for which you have a link.   It appears no change in the issue in regard to file size of the .mov.

Thanks. 

[Sharkster2662]

exported .mov from Camtasia 3 for Mac is also unsupported unlike in 14.01

Media info

Hope you guys find a fix for this in 14.0.2

[R Neil Haugen]

Sharkster,

Interesting ... I do a lot of Camtasia on my Win10 machine, latest Camtasia version, to 24fps ... and it comes in perfectly. Wonder what the difference is?

Neil

[Sharkster2662]

I'm wondering too.

The import process from Camtasia .mov to Premiere 14.01 on a Mac was seamless until now.

[imcarey]

I have this same issue with MOV files from a Zoom Q2n. Following. 

[R Neil Haugen]

imcarey,

Which version of Premiere are you running, and which build? As in 14.0.4 or whatever specific numbers you have.

Neil

[skipperadam]

Just noted and installed another Premiere Pro update though, this one still said 14.0.4.   Again, no change.  The 2019 Premier Pro opens the same file flawlessly.    I believe it's the ImporterQuicktime.prm file.  Note the file size of the two versions.  It's rarely been my experience that improved software gets smaller in size.

[skipperadam]

Just installed Premiere Pro 14.1.  No change. There was no changes to the ImporterQuicktime.prm so I'm not surprised.

[skipperadam]

It does seem to be related to the "flavor" of the .mov file. The file that
will not upload (it's attached earlier in this thread) is a Zoom Q8 camera
file. It will import into Premiere Pro 2019 (13.xx) and up to 14.0.1 of
Premiere Pro 2020 but none later. The latest (14.1) version of Premier Pro
2020 will import a .mov from my iPhone X. (it's also a lot smaller).

[skipperadam]

Is there a way to flag this as "unsolved" I never marked it as "complete" despite what it says above.   As you can see I try with each new version and in each of now four updates since this problem was posted the result is the same.  A .mov file, made with a Zoom Q8 that opens fine on either Premiere Pro 14.0.1 or on Media Encoder 14.0 will not open in any update to either application since.    As Premiere Pro 13 seems to open the files fine as well I suspect the problem is ImporterQuicktime.prm which was double the size for Premiere Pro 13 and early versions of Premiere Pro 2020 than that file is now.   The new updates will open a .mov from an iPhone so I suspect testing stopped there.   I'm going to be very unhappy if my renewal of my Creative Cloud subscription payment is taken and the old versions I can still use go away.   I'm happy to work with anyone (and as you can see below) have sent the information to Adobe people already.   This is NOT solved.   Thank you.