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A
Anonymous
March 24, 2010
質問

Captivate Files containing flash files fail to play in AIR

  • March 24, 2010
  • 返信数 2.
  • 5049 ビュー

Hello,

     I am using RoboHelp 8, and Captivate 4.  And I am running Windows Vista Ultimate.

     I am trying to make a fairly complex training system/operator's manual.  We would like the final output to have the uniformity, searchability and structure provided by AIR.  Our method of design involves making interactive swf files in captivate.  Not only do these files have interactive buttons, and pop up windows, they also have silent looping animations and larger flash video sequences that feature full motion and sound.  After the interactive, video-rich document is created in Captivate, it is saved and it's swf is imported onto a page in Robohelp HTML.  And finally the project is exported through Adobe AIR.

     Here's the problem: The final air output shows the swf file correctly with the exception of all video.  All of the video files are absent from the final AIR output.

     Is this a simple issue of redirecting AIR to look for the files at the correct location?  With captivate, it generated a folder that it populated with all the contained .flv animations.  When I click on the .swf that was generated with those files, the Captivate document plays properly and complete with all video and navigation.

     Any Ideas on how to fix this?

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    返信数 2

    ermphd
    ermphd
    Inspiring
    May 3, 2010

    Hi there,


    I have followed this thread and today did some testing on my systems. Cap 4.01 1658 RH 8.02


    First, I had a need to make a sim for my RH toolkit project.  I made the sim in Cap 4 and inserted as a "Adobe Captivate Demo"


    Results, Sim worked witb no problems in AIR help. Note that sim appears in Multimedia files but not baggage.


    Next, I took a 2nd sim that we did last week. This one has a video intro made from Camtasia as a .flv


    Here is where some weird stuff happened.

    1. On the first try, the system imported the halo.swf playbar (part of the .flv from Cap4) but loaded the wrong .swf for the main sim. (I had added 2 initials to the end of the sim containing the .flv to keep the original intact. The sim did not play the .flv (obviously)
    2. Deleting the wrong .swf (w/o the .flv) and re-inserting the correct one did not work either
    3. Next, I went back to the single slide version of the video which I had outputed as .swf not flv. That worked in both Web and Air Help
    4. Finally, I went back to Camtasia and output the infro as an .flv which I imported directly as a "multimedia" demo not a Captivate demo. That worked also in both web and AirHelp
    5. Note that the .flv/swf are in the Multimedia folder(filter) and not in the Baggage folder (filter). I snagged the PM pod but I can't add the snag to this post. Honest, not in baggage only in multimedia!

    Message was edited by: ermphd

    A
    Anonymous
    May 4, 2010

    Thanks to your post, I did some more investigating....I got it to work!

    In Camtasia Studio 7, there was no option in the Studio Production Wizard to generate an .flv file. I finally stumbled on the "Flash Options" button in the "Custom Production Settings" that let me generate an FLV without the recommended method of embedding it in an HTML page! It gave me a warning not to do it, but I did it anyway! ... and the resulting FLV fiile worked when I imported it as a Multimedia Demo as your post suggested.

    This is all very new to me, so thanks for replying and encouraging me to revisit this.  I still don't know why this method works. 

    And, I don't know why each type of Production Wizard in Camtasia outputs the files that it does for each option.  Specifically, it also output a controller.swf along with the FLV I requested.  I did nothing with the controller.swf.  I just imported  the FLV into Robohelp and generated the AIR. Wish I understood more.  But, for now... it works.

    Captiv8r
    Captiv8r
    Legend
    March 24, 2010

    Hi there

    Have you tried adding the missing content to the Baggage area of RoboHelp?

    Cheers... Rick

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    A
    Anonymous
    March 24, 2010

         I think this may be the correct step to take, but I am at a loss at how to use the Baggage area or where it is located.  In the project manager, there isn't a Baggage area.  If I right click in the Project Manager and select new Baggage File, the file I select just winds up in the "Project Files" folder.  I don't quite get the INs and OUTs of the Baggage Area, where it's located, how it works, or how to get a captivate swf to access "flv"s stored inside.

         Do you have any pointers, reference material, or tutorials that might be useful in explaining the Baggage area.

    thanks

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 25, 2010

    If the file is showing in Project Files as a baggage file, then it will get included in the build. That way when the link to that file is clicked, the baggage file has been included and should then work.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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