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rtkwolf
rtkwolf
Inspiring
June 25, 2021
解決済み

RH2020 Reviewer markup and comments move and don't display correctly

I’m on RH 2020.5.71 and started using the Review tool with 4 people doing the reviewing. All the reviewers received the linked emails, and everything was going fine until I started getting the markup and comments back.

Where the reviewers highlighted or made comments is not where I see it. It has jumped to a completely different line/area. A reviewer showed me on his screen how he highlighted a line and when he started to scroll down the highlighter line kept moving around. When he scrolled back up it highlighted the correct line. When I open the document in RoboHelp all highlighting, and comment markup is moved to the wrong line/area. So, I have no idea what needs to be updated!

I'm including two images one is from the reviewer called RH_Reviewer and the other is the image I see as the author called RH_Author. As you can see in the RH_Author all the mark up is in the wrong places.

Any ideas what is happening???

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    解決に役立った回答 rtkwolf

    I just wanted to let everyone know that the review process is now working. Surbhi was able to assit in getting this resolved. I have put together a document stating the steps you need to go thru from the author side and the reviewing side. The most important feature is the reviewer MUST do the markup/revisions in an "incognito mode" browser. On the author side I have only been able to see revision markup within RH, not in the browser or creative cloud. Attached is the document with each steps for the review process that is working for us.

    返信数 17

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 31, 2022

    Many find this channel more useful. 🙂

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 31, 2022

    @Pôle Produit-Axxone This is mainly a user to user forum rather than an official Adobe support channel. That said some staff do pop in to help on occasion but they are staff outside the Support staff you will have spoken to. If you are frustrated with Adobe Support please direct that to them rather than other users who are trying to help you.

     

    - This is still a tip, which imposes to think about it for the reviewers, that are not doing this each morning...

    Not quite sure what you are getting at here.

     

    - As an author, the links received by mail for each comment are not working. So I need to open each topic to be reviewed, to see if there is some comment on it.

    Using two Adobe IDs I sent myself a review and the email came back to me within a few minutes. With that said, it listed the edits without any information about the topics they were made in. I will report that to Adobe to see if that or you next point or both can be addressed in a future update.

     

    - In order to see the comments AND the docs, I need to open the link I sent to the reviewers, which opens RH on line. Creative Cloud is really useless, and the fact that I installed it on my PC, as requested in your deocumentation, had no effect. Still no access to the documents.

    You are saying you need to open the link you sent to reviewers. Why is that as the procedure is to go to the Review tab and see the comments and action them.

     

    - It would be great, at least, to give this information on Robohelp Help site, so people don't loose their time in discovering this in a forum...

    There is online help and the supplied About RoboHelp sample project also has a topic covering reviewing.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    P
    Pôle Produit-Axxone
    Participant
    January 31, 2022

    Hi Peter,

     

    Thank you very much for your answer.

    I'm sorry if I have posted this issue in the wrong place. As I'm new here, and because I found the link to this forum on the Adobe support site, I thought there were Adobe staff to answer officially to some topics.

     

    I do appreciate people who give their time to help others, (and try to do it when I can), and it was absolutely not my purpose to criticize their work.

    I will contact Adobe support directly.

    Thanks again for your help !

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 3, 2022

    I reported this to Adobe and the lack of indication of the topics edited will be addressed in a future version.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    J
    JamesJim
    Inspiring
    January 27, 2022

    I created a bug report: https://tracker.adobe.com/#/view/RH-10507.

    If anyone else has this problem, please vote for it.

     

    J
    JamesJim
    Inspiring
    January 26, 2022

    I know this is an old thread, but I was wondering if anyone had any new information on this problem. I and a colleague are using RH 2020.6.76 and ran across the same problem where all the highlights were shifted. I then discovered a workaround (at least for us). I discovered that I (the reviewer) was using a zoom level of 125% in my browser and she (the author) was using 100%. When I changed to using 100% zoom level, the highlights were no longer shifted. I am posting here in case anyone else runs across the same problem, but also is there a way to get this info to RoboHelp developers?

      

    Marc M.
    Marc M.
    Inspiring
    January 26, 2022

    Meanwhile we don`t have this problem with our reviews anymore. First inkoginto mode worked for us but now we can do the review without any problems, regarding wrong pointers etc. We are using same version as you do.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 28, 2021

    Pending this being fixed consider using Pdfs and commenting those.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Marc M.
    Marc M.
    Inspiring
    July 28, 2021

    Before Robohelp, we used Microsoft Word's change tracking... so means back to the roots until the bug is fixed...

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    July 28, 2021

    I just had a quick go with the latest patch I installed today (Help > Check for Updates) and the reviewing seems to be working okay.  Highlighting and Strikethrough on text I added in a normal Chrome window appeared on the correct text inside RoboHelp.

     

     

    Marc M.
    Marc M.
    Inspiring
    July 28, 2021

    We have version 2020.5.71 installed.

    RH is telling me that we have the latest version...

     

    Seems like they have big problems with markers if an autor is marking some parts in a content and the reviewer is using a browser.

    rtkwolf
    rtkwolf作成者解決！
    Inspiring
    July 23, 2021

    I just wanted to let everyone know that the review process is now working. Surbhi was able to assit in getting this resolved. I have put together a document stating the steps you need to go thru from the author side and the reviewing side. The most important feature is the reviewer MUST do the markup/revisions in an "incognito mode" browser. On the author side I have only been able to see revision markup within RH, not in the browser or creative cloud. Attached is the document with each steps for the review process that is working for us.

    Marc M.
    Marc M.
    Inspiring
    July 27, 2021

    Hello,

    is an additional update of RoboHelp necessary?
    We have followed the documented steps, but unfortunately we still have partial 50% error rate in the markers. The markers were created directly in RH2020 and I checked them as a reviewer in Chrome - Incognito Mode.

    rtkwolf
    rtkwolf作成者
    Inspiring
    July 27, 2021

    Supposedly Adobe pushed out a update they told me. I just did a check for updates within RH. 

    As long as the reviewer has the browser incognito mode and does all their markups incognito mode then I as the author make the corrections within RH.

    Now there still are 2 issues with the Adobe alert links and when you click that alert you can't see the documento or markup. You can get around that by not using the alerts to view the markup. Unfortunaely, it is best if the reviewer tells you what topic the markup has been done in then you as the author can open that topic within RH and make the corrections.

    Hopefully that helps.

    rtkwolf
    rtkwolf作成者
    Inspiring
    July 19, 2021

    Adobe was able to get a fix for this issue and pushed out the update so we are in the process of testing the fix.I'm hoping to get everyone here to help with the testing and will report back later this week. At first blush it appears to be working but doing much more through testing.

    I agree very difficult to try to guess what needs revisions when its not working properly hoping this fix will work. Stay tuned!

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 6, 2021

    I have alerted Surbhi to this and hopefully she will respond when she is back.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Marc M.
    Marc M.
    Inspiring
    July 19, 2021

    What is the current status of this issue?

    We are facing the same issue and it is very hard to work on the reviews when the highlighting and error correction is not working properly.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 6, 2021

    Try again, definitely correct. I think it's a glitch in the system. I'll check it out in the morning.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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