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J
jonestech
Inspiring
January 5, 2011
質問

RoboHelpHTML 8 stopped working; displays license agreement and then vanishes

  • January 5, 2011
  • 返信数 1.
  • 1130 ビュー

I have a licensed version of RoboHelp HTML 8 that I have been using on my Win7 (64-bit) machine for a year now.

All of a sudden, 3-4 weeks ago, when I launch RH8, I get the License Agreement window with "Cancel", "Decline" and "Accept" buttons. No matter what I click - it goes away and RH8 never comes up. What happened? I re-ran the installation in Repair mode. No difference. I applied the 8.02 update (not sure if I already had that) and no difference. This happens every time I try to launch RH8HTML.

I have run as admin, checked sysem event logs for messages, nothing.

What can I do to fix this please?

Jeff

このトピックへの返信は締め切られました。

返信数 1

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 5, 2011

Have you tried uninstalling RH entirely and reinstalling it? Have you contacted Adobe support?

J
jonestech作成者
Inspiring
January 5, 2011

I have contacted Adobe Support. Apparently my company does not have a support contract even though this is a valid licensed product. So I don't know

how that works. I gave them my license # and they said no support contract - $40 to give me the answer.

I have not tried a complete removal and reinstallation. It scares me a bit to try that. But I guess it is coming down to that.

I will report back with the results of that. Any other ideas? Thanks

Jeff

J
jonestech作成者
Inspiring
January 5, 2011

Uninstalling and reinstalling is not difficult and shouldn't affect your projects. You would of course back those up anyway wouldn't you?

If that fails, post back and I will contact someone at Adobe to see if it is normal policy to charge in this situation.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Yes - backed up projects. This is getting weird. I uninstalled 8.02, then 8.01, then 8.0 as that is what Add/Remove Programs showed me in order. No problems.

Attempted installation of 8.0 twice. Same results. Gets to a "copying files..." stage, then a "rolling back" stage (no error messages) where the progress bar goes in reverse. Then "Installation completed.The wizard was interrupted before Adobe RoboHelp 8 could be completely installed." What the?!?!? And it is not installed. What the heck might be going on here?

Thanks for any help.

Jeff

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