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J
jonestech
Inspiring
January 5, 2011
質問

RoboHelpHTML 8 stopped working; displays license agreement and then vanishes

  • January 5, 2011
  • 返信数 1.
  • 1130 ビュー

I have a licensed version of RoboHelp HTML 8 that I have been using on my Win7 (64-bit) machine for a year now.

All of a sudden, 3-4 weeks ago, when I launch RH8, I get the License Agreement window with "Cancel", "Decline" and "Accept" buttons. No matter what I click - it goes away and RH8 never comes up. What happened? I re-ran the installation in Repair mode. No difference. I applied the 8.02 update (not sure if I already had that) and no difference. This happens every time I try to launch RH8HTML.

I have run as admin, checked sysem event logs for messages, nothing.

What can I do to fix this please?

Jeff

このトピックへの返信は締め切られました。

返信数 1

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 5, 2011

Have you tried uninstalling RH entirely and reinstalling it? Have you contacted Adobe support?

J
jonestech作成者
Inspiring
January 5, 2011

I have contacted Adobe Support. Apparently my company does not have a support contract even though this is a valid licensed product. So I don't know

how that works. I gave them my license # and they said no support contract - $40 to give me the answer.

I have not tried a complete removal and reinstallation. It scares me a bit to try that. But I guess it is coming down to that.

I will report back with the results of that. Any other ideas? Thanks

Jeff

J
jonestech作成者
Inspiring
January 5, 2011

Well - I searched the forums on "rolling back actions" and found one that helped.

I removed "C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db" (actually renamed it to "_cache.db") and now the installation works.

My guess is that if I had done this without uninstalling RoboHelp first, the problem would have gone away. I have wasted countless hours on this alone and on previous RoboHelp installation issues over the years (just see my posts). Man - this is a finicky product that needs better error logging for tracking down these issues when they occur.

Now to install 8.02 update and test opening project. Will report back shortly.

Thanks to both of you for making me feel not so all alone on this problem.

Jeff


Installed 8.01, then 8.02 and all is working.

Why can't RH8 popup a message if it is having trouble opening/using this cache.db instead of simply dying in both the launch and the installation?

Back up and running. Hope this helps someone else.

Jeff

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