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J
jonestech
Inspiring
January 5, 2011
質問

RoboHelpHTML 8 stopped working; displays license agreement and then vanishes

  • January 5, 2011
  • 返信数 1.
  • 1130 ビュー

I have a licensed version of RoboHelp HTML 8 that I have been using on my Win7 (64-bit) machine for a year now.

All of a sudden, 3-4 weeks ago, when I launch RH8, I get the License Agreement window with "Cancel", "Decline" and "Accept" buttons. No matter what I click - it goes away and RH8 never comes up. What happened? I re-ran the installation in Repair mode. No difference. I applied the 8.02 update (not sure if I already had that) and no difference. This happens every time I try to launch RH8HTML.

I have run as admin, checked sysem event logs for messages, nothing.

What can I do to fix this please?

Jeff

このトピックへの返信は締め切られました。

返信数 1

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 5, 2011

Have you tried uninstalling RH entirely and reinstalling it? Have you contacted Adobe support?

J
jonestech作成者
Inspiring
January 5, 2011

I have contacted Adobe Support. Apparently my company does not have a support contract even though this is a valid licensed product. So I don't know

how that works. I gave them my license # and they said no support contract - $40 to give me the answer.

I have not tried a complete removal and reinstallation. It scares me a bit to try that. But I guess it is coming down to that.

I will report back with the results of that. Any other ideas? Thanks

Jeff

J
jonestech作成者
Inspiring
January 5, 2011

If you are able to add a link to the post you found about cache.db, it would be very helpful, assuming you can find it again.

I also have a slight concern that replacing the cache.db may have used up one of the two lives you have with a licence. I assume you are aware you can install on two PCs if they are both for your use and not used simultaneously. This solution might, if my worst fear is correct, have used one of those lives.

I could be wrong on this but thought it better to warn you.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Thanks all.

The article that lead me to the article was about PSE8 having the same problem. The link to that post is

http://forums.adobe.com/message/2301452#2301452 - then it referenced this link with the info about cache.db http://kb2.adobe.com/cps/406/kb406851.html.

What removing this file has done is to invalidate all my other Adobe product licenses!!! Arrgggg. Very frustrating.

fyi

Jeff

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