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J
jonestech
Inspiring
January 5, 2011
質問

RoboHelpHTML 8 stopped working; displays license agreement and then vanishes

  • January 5, 2011
  • 返信数 1.
  • 1130 ビュー

I have a licensed version of RoboHelp HTML 8 that I have been using on my Win7 (64-bit) machine for a year now.

All of a sudden, 3-4 weeks ago, when I launch RH8, I get the License Agreement window with "Cancel", "Decline" and "Accept" buttons. No matter what I click - it goes away and RH8 never comes up. What happened? I re-ran the installation in Repair mode. No difference. I applied the 8.02 update (not sure if I already had that) and no difference. This happens every time I try to launch RH8HTML.

I have run as admin, checked sysem event logs for messages, nothing.

What can I do to fix this please?

Jeff

このトピックへの返信は締め切られました。

返信数 1

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 5, 2011

Have you tried uninstalling RH entirely and reinstalling it? Have you contacted Adobe support?

J
jonestech作成者
Inspiring
January 5, 2011

I have contacted Adobe Support. Apparently my company does not have a support contract even though this is a valid licensed product. So I don't know

how that works. I gave them my license # and they said no support contract - $40 to give me the answer.

I have not tried a complete removal and reinstallation. It scares me a bit to try that. But I guess it is coming down to that.

I will report back with the results of that. Any other ideas? Thanks

Jeff

J
jonestech作成者
Inspiring
January 6, 2011

From what the knowledge base article says, it should be as simple as re-entering the serial numbers. Was it that simple?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Hi Peter,

Question for you Peter - you seem to be the de facto support expert in these RH forums. What do you get out of helping everyone? Why don't we ever hear from Adobe-staffed support experts in these situations?

To answer your question, my company buys Adobe product licenses in some way that makes them available to employees that need them for their job. The installation kit auto-installs and licenses most of them without me ever seeing the license. RH8 is an exception in that they give you the license number to enter. However, for DW or Captiv8, I have to reinstall the product to get the license applied during installation. Which means, removal first. A super pain the butt.

Thanks again,

Jeff

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