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November 6, 2013
質問

upgraded to RH 10; need to use IE8

  • November 6, 2013
  • 返信数 1.
  • 1469 ビュー

Upgraded to RH 10. We did initial testing w/Internet Explorer 8 and everything seemed fine. However, some users are now reporting problems. (Note: we do not control IE upgrades so we cannot just upgrade them to IE 10).

I thought that we would have problems only if we used the multiscreen output but now I suspect IE 8 is the problem.

Is there anything that can be done on my end to get the project to work in IE? If not, anything besides rebuilding to make project backwards-compatible w/RH9 again?

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Jeff_Coatsworth
Community Expert
Community Expert
November 6, 2013

What’s your help output flavour? It’s not clear if you’re talking about WebHelp or not. What sort of problems are being reported?

November 6, 2013

Yes, WebHelp.

Problems are: Index not working correctly (term starting w/A will not pull up "A" terms), Search not working correctly.

The problem is not consistent. Some people have the problem and some do not; however, they do have IE 8.

Jeff_Coatsworth
Community Expert
Community Expert
November 8, 2013

Thanks Jeff,

Finding fixes for RH10 is not easy. The Product Updates link on the page below takes you to a demo download page. The subsequent "See all downloads" link shows you all 5 billion adobe products.

http://helpx.adobe.com/robohelp.html?promoid=DINZK


I just bookmark this page - http://www.adobe.com/support/robohelp/downloads.html