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Dr. SamUK
Participating Frequently
January 16, 2025
解決済み

Dear Adobe Stock Support Team, am writing to inquire about the delay in the publication of my photos

  • January 16, 2025
  • 返信数 3.
  • 1142 ビュー

Dear Adobe Stock Support Team, am writing to inquire about the delay in the publication of my photos on the Adobe Stock platform. Three months ago, I registered on your service and uploaded a number of photos. Unfortunately, the moderation process has been taking 8 weeks now, and only a small portion of my work has been published. Considering that I have already paid £46 for a subscription, but still have not received any profit due to the delay in publication, ask you to consider my request and provide information regarding:

Reasons for the moderation delay. Estimated timeframes for publishing the rest of my photos. Possibility of compensation for the waiting time if the delay is caused by problems on the part of Adobe Stock. I would appreciate a prompt response and resolution to this issue.

 

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解決に役立った回答 Jill_C

The stated 8 weeks review time is not a guarantee, and there is nothing we can do if Adobe exceeds that guideline except continue to wait. Exactly what did you pay £46 for? There is no subscription fee for us to become Contributors.

返信数 3

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 17, 2025

Having a subscription and being a contributor is unrelated one to the other. There won't be compensations for any late moderations. And having a subscription of Adobe stock does not even help your contributor work.

ABAMBO | Hard- and Software Engineer | Photographer
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Dr. SamUK作成者
Participating Frequently
January 17, 2025

Thanks for helping me figure it out. 

Jill_C
Community Expert
Jill_CCommunity Expert解決！
Community Expert
January 16, 2025

The stated 8 weeks review time is not a guarantee, and there is nothing we can do if Adobe exceeds that guideline except continue to wait. Exactly what did you pay £46 for? There is no subscription fee for us to become Contributors.

Jill C., Forum Volunteer
    D
    Dr. SamUK作成者
    Participating Frequently
    January 17, 2025

    I'm just inattentive and I just have a subscription to Adobe stock and Adobe Firefly.

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 17, 2025

    If I unsubscribe, they will charge me an additional fee for premature unsubscribe 


    How long ago did you subscribe? 

    Jill C., Forum Volunteer
    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    January 16, 2025

    For starters, you are not addressing Adobe here but contributors like yourself. 8 weeks is considered the "normal" waiting period, but many contributors lately are experiencing waits times of up to 3 months or longer. And no, you will not be compensated for your wait time. 

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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      Dr. SamUK作成者
      Participating Frequently
      January 17, 2025

      Hi! Thanks for the clarification and help!

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