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scottbu
Inspiring
January 4, 2025
解決済み

Files Waiting to be Reviewed for 9 Weeks While New Files Are Reviewed Within Days

  • January 4, 2025
  • 返信数 6.
  • 822 ビュー

I submitted a batch of 70 files for review 9 weeks ago.  They are still sitting there.  Meanwhile, I have since submitted several batches of 20+ files which have all been reviewed immediately.  Does Adobe just not see those 70 files?

解決に役立った回答 Abambo

You have two possibilities. You wait for them getting moderated, or you cancel them and resubmit. As you have 70 files and new submissions get moderated within days, you can try deleting one of the submissions and resubmitting. 

 

That's all you can do.

返信数 6

scottbu
scottbu作成者
Inspiring
June 5, 2025

After 9 months, here is my final update to this issue.  I submitted two support requests to Adobe Contributor Support (after 2 months and after 6 months) and received two case numbers with barely relevant email reponses, but no follwoup.  This has led me to the conclusion that Adobe Contrtibutor Support doesn't actually exist.  It's at best an unmonitored account with a few autoreply rules.  Here is the second "interaction:"

 

My submission:

Adobe Case 00348648. Please tell me what's happening with this. It's been over 2 months since I reported the issue. I received one canned response about submission guidelines, review times, etc. which was not at all helpful. It's now been over 6 months since I submitted the 70 files in question. And I've since submitted over 200 that have all been reviewed within a few days while these 70 still sit unreviewed. Please do not send me another useless canned response. This issue is clearly not normal. Thank you.

 

Adobe's response:

Dear Scott,

Thank you for contacting us. We have received your message and your case number is 00376860.  A comprehensive overview and detailed information on most questions can be found in our Guide for Adobe Stock Contributors.

 

I received this repsonse on April 25 and as I said, there has been no followup from Adobe.  Lesson learned: don't bother to contact Adobe Contributor Support - it's a waste of your time.

 

I took Jill's suggestion of opening two browser windows and copying keywords from the dead submitted files to the newly uploaded files.  That saved me a lot of time.  Thanks, Jill!  That was 4 days ago.  About half of the 70 files have already been reviewed.

Jill_C
Community Expert
Community Expert
June 5, 2025

Oh wow - great to hear that the resubmit suggestion worked for you. I've had mixed success with that strategy myself. I deleted and submitted some, and they still waited for a few more months. I did it again on other assets, and they were reviewed quickly. About 8 that were a year old were suddenly reviewed and accepted without me having to do anything. But I still have a handful that have waited from 6-12 months. I think I'll delete and repost those soon.

 

It's just weird that Adobe has not been able to, or has not bothered to, come up with a programmatic solution to those assets that fall into a black hole...

Jill C., Forum Volunteer
scottbu
scottbu作成者
Inspiring
January 9, 2025

Thanks for your replies.  So what I hear people saying:

  1. The banner on the Adobe Stock contributor website site stating, "Thank you for your submission, your files will be reviewed as soon as possible, moderation may take up to 8 weeks." is simply bogus.
  2. I thought this could be a glitch in Adobe's system, and reporting it might benefit Adobe as well as me.  But there is no way for a contributor to directly contact Adobe.  And no one from Adobe who monitors these forums has replied.  Adobe doesn't care.
  3. There is nothing I can do except wait or delete the files (70 of them) and resubmit (70 of them, re-keywording them one at a time).  No thanks.
  4. To the person suggesting they would all be rejected anyway, these are images of the Petrified Forest National Park.  Of the 12 that Adobe has reviewed, 100% were accepted.  In fact, 100% of the hundreds of files I've submitted to Adobe in the last few months have been accepted.  Shutterstock has accepted 100% of the same files, including these 70.  If I thought the 70 that have been sitting there for 3 months now would be rejected, why would I care that they haven't been reviewed?
daniellei4510
Community Expert
Community Expert
January 9, 2025

Point 1: Yes, the 8 weeks is "bogus." For many contributors, it has been 3 months or longer.

Point 2: Since the issue has been around for a number of months now, I highly suspect Adobe is aware of the problem. It probably has a lot to do with AI, with some contributors submitting 100 or more assets per session on a regular basis. But that's just a guess on my part.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Participant
January 5, 2025

Same with me, some of the files to be processed have been lying around for 5 months.... I think that they do not have any commercial value and if someone remembers about them, they will be rejected anyway...

Abambo
Community Expert
Community Expert
January 5, 2025
quote

Same with me, some of the files to be processed have been lying around for 5 months.... I think that they do not have any commercial value and if someone remembers about them, they will be rejected anyway...


By @LENA BUKOVSKY

So you can save you a refusal and delete them. If you check the asset, the delete option is "hidden" on the right side (text side) of the screen, down, near the original filename.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity Expert解決!
Community Expert
January 4, 2025

You have two possibilities. You wait for them getting moderated, or you cancel them and resubmit. As you have 70 files and new submissions get moderated within days, you can try deleting one of the submissions and resubmitting. 

 

That's all you can do.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
January 4, 2025

Many Contributors have report review delays of 2-3 months, so 9 weeks isn't bad. Unfortunately, there's nothing we can do to hasten the review of our assets. Be patient.

Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
January 4, 2025

9 weeks is not that long a time in the present overall scheme of things. If you are getting images reviewed in the meantime, be patient. The older ones will most likely be reviewed at some point. If more than 5 months go by (I doubt that will happen in this case, but maybe a couple orphans might get left behind), then we've been recommending deleting and resubmitting.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.