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Electric Dreams
Known Participant
December 6, 2022
Question

Having to guess what keyword is wrong... please can you add a 'reason' note?

  • December 6, 2022
  • 2 replies
  • 1145 views

I've been uploading to Adobe Stock for a week or two now and have lots of images accepted and some downloads, I'm really enjoying the platform overall.

 

However, I find the 'During our review, we found that it contains certain keyword or title errors' reason for rejection way too vague.

 

I am slowly learning that even a lot of the keywords SUGGESTED by the platform will end up in rejection (it will suggest both wing and wings, but I have noticed that including the same word twice but pluralised will result in rejection - ditto with American and UK spellings, e.g. watercolour and watercolor).

 

It would be great if the moderator could have a note section to just tell us which keyword is inappropriate - I end up having to just remove a few, resubmit and try again, because it's often not obvious at all.

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2 replies

Jill_C
Community Expert
Community Expert
December 6, 2022

Adobe Stock Moderators are never going to provide specific detail on any of the rejection reasons. To do so slows the moderation process and adds considerably cost to Adobe. 

Jill C., Forum Volunteer
Electric Dreams
Known Participant
December 13, 2022

I'd argue taking 5 seconds to write the shortest explanation e.g. 'brand name' or even have a selection of reasons that can just hit one of would save time as they have to look over it again when it's resubmitted multiple times otherwise...

Abambo
Community Expert
Community Expert
December 13, 2022

That is an argument that you will lose, refusals are flash fast in such cases.

 

If you have a serious doubt, write to Contributor Support.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
December 6, 2022

The suggested keywords are often wrong, and they need to be reviewed, but it's a good start. According to the recommendation for keywords, you should not add plurals, and you should stick to one spelling (basically one language). Take a look at the handbook for information on this: https://community.adobe.com/t5/stock-contributors-discussions/new-handbook/td-p/13364215.

 

As it would be sometimes interesting to learn more about why an asset has been refused, moderators have little time to check each asset and refuse on the first error they encounter. Pointing out only one keyword can be as frustrating as pointing out no keyword as the culprit.

ABAMBO | Hard- and Software Engineer | Photographer
Ricky336
Community Expert
Community Expert
December 6, 2022

The trouble with English is that there are two main spellings, and each one can make quite a big difference in search terms.

The UK and the US are divided by a common language!

Abambo
Community Expert
Community Expert
December 6, 2022

Well, we can put it like this: there is English and there is American! They don't understand each other always. But you should also note that there is Indian English too! That's probably the true English because it's spoken potentially by much more people. https://youtu.be/bVOotlaiYhg

ABAMBO | Hard- and Software Engineer | Photographer