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Missing approved photos from My Portfolio

Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Hello,

 

I've noticed that 20 of my approved photos are missing from my portfolio. I can see them in my dashbord. At first I thought that they might be hidden because of their adult themes, they are product shots of "adult toys" for a client (used with agreement of a client as all branding is removed and items are generic in their design). However after a quick search I've found quite a few pictures with similar content on Adobe Stock. Could this be just an indexing problem? Should I delete those files and uplode them again?  Thanks!

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Contributors, Troubleshooting

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correct answers 2 Correct answers

Adobe Community Professional , Nov 15, 2021 Nov 15, 2021
Should I delete those files and uplode them again? By @Kris TheKris
No. You need to contact contributor support, so that Adobe can resolve the problem. It is indeed an indexing problem that seam to appear from time to time on certain accounts. Need help? (stock contributor support) 

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Community Beginner , Nov 23, 2021 Nov 23, 2021
Ok, so I've contacted support, it was not an indexing problem after all. Pictures are in fact discoverable via search, but hidden in my portfolio due to their explicit nature. I'm posting adobe's answer here in case anyone else has the same question as I had: "Photos with explicit material can be sold, but cannot be displayed in contributor public portfolio. They always will be hidden with a save filter. This means, you cannot see it in your public portfolio, but clients can search it using keyw...

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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quote

Should I delete those files and uplode them again?


By @Kris TheKris

No. You need to contact contributor support, so that Adobe can resolve the problem. It is indeed an indexing problem that seam to appear from time to time on certain accounts. Need help? (stock contributor support) 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Thanks for the advice, much appreciated! As you can see I'm new here.

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Ok, so I've contacted support, it was not an indexing problem after all. Pictures are in fact discoverable via search, but hidden in my portfolio due to their explicit nature. I'm posting adobe's answer here in case anyone else has the same question as I had:

 

"Photos with explicit material can be sold, but cannot be displayed in contributor public portfolio. They always will be hidden with a save filter. 

This means, you cannot see it in your public portfolio, but clients can search it using keywords or descriptions."


 

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Interesting that the viewer can't set the save-filter-parameter here. But Adobe is here playing safe!

ABAMBO | Hard- and Software Engineer | Photographer

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