Known Participant

質問

No, I can withdraw funds due to account blocking

Forum|Forum|2 years ago
October 5, 2023
返信数 3.
1541 ビュー

My account is blocked. Even before the blocking, I submitted a request to withdraw funds. Three weeks have passed and the money has not been transferred and I have no access to my wallet. Administrators do not respond to emails.

Troubleshooting

このトピックへの返信は締め切られました。

Abambo

Community Expert

Blocked accounts can't withdraw funds. All withdrawal activity gets stopped when an account gets blocked (validation issue). You need for the problem to get solved, before you can withdraw funds.

ABAMBO | Hard- and Software Engineer | Photographer

G

goos6作成者

Known Participant

it is difficult to solve a problem if there is no feedback and any explanation of the reason for the ban

Nancy OShea

Community Expert

Did you receive a message in your account portal?

Did you check your email spam, trash and social folders?

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

Stock Contributor Support: https://contributor.stock.adobe.com/contact
If you don't hear anything within 15 business days (check your spam folder for reply), send a follow-up inquiry.
Meanwhile be patient and work on other projects. A full investigation could take several weeks to complete.

Nancy O'Shea— Product User & Community Expert

G

goos6作成者

Known Participant

Thanks for the answer

Jill_C

Community Expert

Account review apparently happens in some cases at the time that a funds withdrawal is requested. If, after investigation, your account is restored without Adobe having found any violations of the Contributor Agreement, funds will eventually be released. Use the "contact us" link on your dashboard page to contact Adobe regarding your suspended account. They will reply eventually, but it could take days, or it could take weeks. Meanwhile, do not spam them with multiple, repeated emails as that just serves to further clog their contributor support system.

Jill C., Forum Volunteer

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goos6作成者

Known Participant

Thanks for the answer. And if the account is not restored, then I won’t see the money?

sixhaunt

Inspiring

From what I understand if you get permanently banned after investigation rather than just blocked, then they would inform you of that via email but you would likely lose out on the stuff that hasnt been paid out yet.

All you can do at this point is use the supplied form to contact them and wait for their reply telling you what was wrong (usually takes a couple days). At that point if it's something like IP violations or unusual sales then they will just do an investigation and in all likelyhood your account would be back in action within 1 week to a few months depending on how backed up they are and how large of a portfolio you have for them to review. I'm currently waiting about a month + a week already and I was in the same situation as you ($600 pending pay out when I got blocked) but I'm in a discord with a large number of people in the same situation and it is very slowly being resolved for people. Just dont expect Adobe to respond to you again after that one email. They will just ignore you and hopefully one day your account will just be restored without them even giving you the curtesy to tell you that.

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