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A
allessuper_1979
Participant
January 7, 2020
解決済み

Sucessesful upload of >300 videos in 2019 but I received no redeem code

  • January 7, 2020
  • 返信数 3.
  • 694 ビュー

Hello,

at first, a happy new year @LL20_2! 

Until early in decembre 2019 I reached the mark of uploading 300+ videos, but I'm still waiting for a redeem code. I've time until the 4th of february, then my current Adobe abonnement expires. Therefore I want to inquire quietly when I'll receive the redeem code.

Thanks a lot and a good day,
Stephan

このトピックへの返信は締め切られました。
解決に役立った回答 Abambo

Try with contacting Adobe: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html.

返信数 3

A
allessuper_1979作成者
Participant
January 18, 2020

Now it's fine. I got a separate e-mail with the redeem code after my request at the link shown above. (to watch the spam folder was not necessary).

Best regards
Stephan

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 20, 2020

    Great to hear. Enjoy your subscription.

    ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 8, 2020

      The code takes some time to arrive. It takes 6-8 weeks, so Adobe is still in its timeframe.

       

      Creative Cloud Giveaway FAQ for Adobe Stock Contributors

       

      If you need to renew your subscription, you can do so. The paid subscription will pause during your free period and start where it left off after. So no harm done...

      ABAMBO | Hard- and Software Engineer | Photographer
      A
      allessuper_1979作成者
      Participant
      January 9, 2020

      Hmm yes, is this case; but I fulfilled the photo and video-upload conditions for the "small photo abo" early in Octobre, but received no code, too. 

      Abambo
      Community Expert
      AbamboCommunity Expert解決！
      Community Expert
      January 9, 2020

      Try with contacting Adobe: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html.

      ABAMBO | Hard- and Software Engineer | Photographer
        Mendelex
        Mendelex
        Participant
        January 7, 2020

        Check your spam folder, I found mine there by accident (it had been sent 3 weeks after I completed the 300 upload treshold). 

        And as far as I saw almost everyone had them in their spam folders.

        A
        allessuper_1979作成者
        Participant
        January 7, 2020

        Thanks, I read about it too, but in my Spam folder, there isn't a code :-/.

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