Videos uploaded a month ago, they are visible on the portfolio page, but not in the sesearch results

[michałf58571884]

Hello,
I have a problem with videos uploaded a month ago, they are visible on the portfolio page, but unfortunately not in the search results.
I have reported a problem on the website but have not received any response.
Can You help me?

[Test Screen Name]

Have you scrolled to the very end of the search results? Which could be hundreds of pages? We certainly can't help unless you share a link to an image or the portfolio and tell us your search string.

[michałf58571884]

I'm talking about these videos, they are not visible after entering keywords.

[Abambo · Accepted solution]

Did you have the correct flags set? Do you have safe search disabled?

BTW: you should not add 4k to the title and search terms, that will be one of the automatic keywords. And also: your video is also offered as an HD video!

[michałf58571884]

So what i have to do, upload files again?

[Abambo]

No, you should change, what needs to be changed on-line. See here: https://community.adobe.com/t5/stock-contributors-discussions/edit-keywords-and-title-at-adobe-stock...

[michałf58571884]

Now I see with safe search off. 

Why safe search is on? It's not nude... 

Can I upload again this videos to be visible in safe seach?

[Abambo]

Now I see with safe search off. 

Why safe search is on? It's not nude... 

Can I upload again this videos to be visible in safe seach?

By @michałf58571884

No, that's a decision that the moderators take. And lingerie is offensive for some, and it is not for others. People are complaining because they see lingerie images in their searches. And I wouldn't be exactly interested in such videos for a corporate film.

[Abambo]

You mean that you have contacted Contributor Support? When did you contact them? 

[michałf58571884]

more then 1 week ago...

[RALPH_L]

Usually, this is due to bad keywording in a genre that is overfilled.

[michałf58571884]

So what i have to do, upload files again?

[Abambo]

Keywords need to be cured on the site. If you hover over the title or the keywords, you will see a pencil icon. Push that and edit.