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M
Martin22410480zcjg
Participant
December 27, 2021
質問

You recently approved 13 photos for sale. However, I do not see them anywhere in the photo gallery o

  • December 27, 2021
  • 返信数 2.
  • 316 ビュー

You recently approved 13 photos for sale. However, I do not see them anywhere in the photo gallery of approved photos. Why ? well thank you

このトピックへの返信は締め切られました。

返信数 2

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 27, 2021

Try using a different browser.

 

Nancy O'Shea— Product User & Community Expert
M
Martin22410480zcjg作成者
Participant
December 28, 2021

I meant when I click on "My Portfolio". I always found them there before they approved new photos. Not now. Does anyone know an email contact at stock.adobe.com? well thank you

M
Martin22410480zcjg作成者
Participant
December 30, 2021

Thank you Abambo. I know what you're writing. In the meantime, one approved photo has appeared in My Portfolio. The remaining 12 approved photos do not yet. What should I state in the "Subject" contact form? well thank you

 


Thanks to all of you The problem has been solved. I contacted stock.adobe via the form

Need help? (stock contributor support)   all link :

https://contributor.stock.adobe.com/sk/contact

 

You must be logged in then. To the box The "Subject" should briefly state the problem and describe it in the "Message" box so that they know what is wrong. After a short time, when they look at it, you will receive an email. They wrote to me:

 

 
Dear Martin,
 
Thank you for contacting us and we apologize for the inconvenience.
 
There was an error indexing the files. 
The problem has been resolved and you can now see your files online.
If you still can not see it, please clear the full browser cache from the browser that you are using and sign in again.

 

 

Have a nice day you all

 

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
December 27, 2021

We here on the forum are not Adobe employees so we cannot look into your account. You should see approved images on your Dashboard. They won't appear in one of your Collections unless you add them. Not sure what you mean by Gallery. 

Jill C., Forum Volunteer
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