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Хочу отключить подписку

New Here ,
Apr 02, 2019 Apr 02, 2019

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Я не давала согласие на автоматическое списание денег со своей карты.
Аннулировав план, было написано что деньги вернутся на карту. Этого не произошло.
И стоит пометка на следующий месяц. Мне не нужен этот сервис, как удалить свои данные с вашего сайта. Как вас остановить от снятия денег, без моего согласия?

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Adobe Employee , Apr 02, 2019 Apr 02, 2019
Hi there, I apologize for the troubles that you're facing. I did check your account see that your Adobe Stock subscription is still active. You can now self cancel your Adobe Stock plan from your account page.   Please refer the help document below to understand the workflow: Cancel your Adobe Stock membership   https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html   I hope that helps!   Regards, Sheena   <CORRECTED LINK ADDED>

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Adobe Employee ,
Apr 02, 2019 Apr 02, 2019

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Hi there,

 

I apologize for the troubles that you're facing.

I did check your account see that your Adobe Stock subscription is still active.

 

You can now self cancel your Adobe Stock plan from your account page.

 

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

I hope that helps!

 

Regards,

Sheena

 

<CORRECTED LINK ADDED>

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New Here ,
Aug 23, 2021 Aug 23, 2021

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Здравствуйте! У меня та же проблема: план отменен, но деньги все еще списываются. Ссылка в вашем комментарии не работает. Может быть вы подскажите как отвязать карту оплаты?

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi @Ekaterina5D0C,
I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

 

Locking this post.

EBQ

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