Skip to main content
A
Asansone18180638
Inspiring
October 4, 2021
解決済み

Can't save assets to existing libraries

  • October 4, 2021
  • 返信数 3.
  • 2120 ビュー

I am unable to save assets to existing libraries and I'm unable to create a new library. Currently working on a six month old Mac mini and in a chrome browser – which is where I've consistently and successfully worked with assets before... 

What is the latest on this fix, I don't see anything posted since May 2021?

    このトピックへの返信は締め切られました。
    解決に役立った回答 Asansone18180638

     Like I said, I think there's an error on my account. It doesn't make sense to show 175 GB out of 100 GB being used, per the screenshot.


     I just chatted with an agent through support that pointed me to look into my deleted files. All my old files from a project nearly 2 years ago were still sitting in a deleted queue...! I kept looking into 'files' and sync settings, didn't see 'deleted' tab...

    Here is the link the agent shared with me: https://helpx.adobe.com/ee/creative-cloud/help/delete-files-permanently.html

    This resolved the issue, now saving to new libraries without any problem. Thanks for your help anyway!

    返信数 3

    A
    Anonymous
    February 1, 2022

    I have this problem too and it is not because of too many images - I am unable to create any new library.

    The "support" person said 'this is the solution' and gave me a link to a post from last year full of other Adobe Stock customers with the same issue, unresolved. 

    I prefer the images on Adobe to those on iStock but I have to say, their "boards" work brilliantly. I can create as many as I want, share with team members and create mini-project boards. I don't know why Adobe think people have time to sit arounds being served useless "solutions" by them - it is insulting.

    This feature should be a priority fix for them and the fact it is obviously not makes me think they're not really investing in Adobe Stock or customer service.

    A
    Anonymous
    February 1, 2022

    Additionally I did see the suggestion about creative cloud - i don't use creative cloud and I don't want to have to create an account to use that cluttered interface - which always downloads a whole heap of crud onto my desktop - just to delete items i did not ask to be stored in the cloud. To enable a non-needed feature without the customer's consent and then make it so their usability is diminished if they don't manage this non-requested feature is a pretty dud move. 

    Not only that, it doesn't work  - I'm told i cannot log into CC as I don't have an account but when I go to join, i says I already have an account. So that is broken too. If someone with actual insight into how this company works could let us know if they intend to maintain Adobe Stock in the future and offer legit usability/support, it would be helpful. I am off to try and finish my project on iStock. 

    A
    Anonymous
    February 1, 2022

    But thanks for the other non-requested feature - a Library item I don't want, which is empty and which I cannot delete - it's called Adobe Color. 

     

    Seriously, this is really slack and insulting. 

    KeyMedium
    KeyMedium
    Participant
    December 31, 2021

    Same issue here. Adobe has been aware of this issue for months, and I posted about this issue too. Please fix ASAP.

     

    I cannot create libraries from the Adobe Stock website. I cannot add Adobe Stock photos to my library. This is terrible and wasted hours so far... and being here takes away further from my productivity. 

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      October 4, 2021
      • Are you able to create a new library here: https://assets.adobe.com/libraries?
      • What was the last file you saved to a library? Does it have any special characters in its name or does it have a lengthy title?
      • Do you have a large number of libraries, more than 1000?
      • Do you have a large number of assets in any single library?
      • If any of the files in your library is named or has a title with an invalid character it will prevent you from adding new items to the library. View the library at the link above. If you don't see anything that stands out try moving or copying recently added files in the affected library to a new library to narrow down the culprit. Unfortunately Windows and Mac have different characters that are acceptable for file naming. What works on one system may not work on the other.

       

      Please update this thread with what you discover. Your feedback can be helpful to others.

        A
        Asansone18180638作成者
        Inspiring
        December 30, 2021

        Thanks for the response - getting back into new projects now and problem still exists. This is quite inconvenient to our workflow...

         

        Answering your questions in order:

        No

        No

        No, less than 500 assets TOTAL, largest library had 80 assets - which I deleted; I THEN deleted a few older libraries around 5-7 years old and still doesn't work

        I deleted one library that had an ampersand, then I logged out of Adobe and logged back in a new window. I'm using Chrome, recently updated.

        A
        Asansone18180638作成者解決！
        Inspiring
        January 6, 2022

         Like I said, I think there's an error on my account. It doesn't make sense to show 175 GB out of 100 GB being used, per the screenshot.


         I just chatted with an agent through support that pointed me to look into my deleted files. All my old files from a project nearly 2 years ago were still sitting in a deleted queue...! I kept looking into 'files' and sync settings, didn't see 'deleted' tab...

        Here is the link the agent shared with me: https://helpx.adobe.com/ee/creative-cloud/help/delete-files-permanently.html

        This resolved the issue, now saving to new libraries without any problem. Thanks for your help anyway!

        契約条件Accessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices