I cannot find some accounts or images in some accounts.

[feru elmomaclroy]

In some accounts, I can see and download AI-generated images, but in some accounts I cannot find either the image or the account itself. What is the solution to this?

Sample:

image code: 605345474

image link: https://stock.adobe.com/tr/images/knolling/605345474

[Moderator cured the topics. Please do select only relevant topics.]

[feru elmomaclroy]

by the way i can't see this link 🙂

[daniellei4510]

Remove the tr from the link.

[�MER_??REL?1086]

I've tried. I've even changed the country down below. It's redirecting me to a 404 page.

[Jill_C]

Is this your portfolio ?

Mr.Maclroy photos, images, assets | Adobe Stock

It appears that you are located in Turkey, one of the countries for which Adobe requires additional vetting before being able to display your images in Turkey. However, they are available for licensing in most other countries where Adobe does business.

[feru elmomaclroy]

Yeah, that's the right portfolio. So how can I solve this. It appears in another account in Turkey. But not in the other one?

[Jill_C]

Why do you have the same content in multiple accounts?

[Abambo]

It's not an issue, so you can't solve it. It's by design. And you shouldn't be able to download anything from this account from out of Turkey.

But maybe you just made a translation error here: It appears in another account in Turkey. And you mean that you see content from other accounts, but not yours?

[�MER_??REL?1086]

So how am I supposed to handle this?

[Abambo · Accepted solution]

So how am I supposed to handle this?

By @�MER_??REL?1086

If you are located in Turkey and you want to license an asset, you need to license what is offered to you. If you do not see the asset, you cannot license the asset. If you change your country to see the asset, as soon as you want to licence, you will get an error.

[�MER_??REL?1086]

Solved, thank you very much

[coffeeman_L]

feru, yanlış anlamadıysam aynı türden içeriğe sahip birden fazla hesabın var. Bu kesinlikle yasak, şurayı oku:

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html#:~:text=Multiple%20Account... 

Doğru anlamışsam, tüm hesapların kapatılır.

[Abambo]

feru, if I understand you correctly, you have multiple accounts with the same type of content. This is strictly forbidden, read here:

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html#:~:text=Multiple%20Account.... 

If I understand correctly, all your accounts will be closed.

By @coffeeman_L

Only if you are contributing on different accounts. I too, I have multiple accounts (Adobe IDs) for different purposes. 

This is the stock forum, to support stock customers, so we all have to assume that OP is asking as a customer, until proven wrong.