Skip to main content
S
Sam Cush
Participant
October 25, 2022
質問

Team and Personal Account Conflict — Trouble Cancelling Trial Subscription

  • October 25, 2022
  • 返信数 3.
  • 364 ビュー
Hello all,
 
I work at a design agency and belong to a team plan that does NOT include Adobe Stock.
 
I started a trial Adobe Stock subscription but no longer have a need for the trial or subscription to be active. 
 
Naturally, I use Adobe services with my work email. When I started my trial, it started as a "personal" subscription, rather than as a team—but with my same work email/account info.

However, when I go to the account portal, there is no option for me to cancel my "personal" work email stock subscription—it only shows the details of the team plan I belong to (which does not include Stock). In short—I cannot access my "personal" account portal, only view my plan as part of my team. 
 
Anybody have similar issues and find a work around on your own or w/ the Adobe team? 
    このトピックへの返信は締め切られました。

    返信数 3

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    October 27, 2022

    @Sam Cush were you able to resolve this?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 26, 2022

    Use your preferred browser.

    Go to https://account.adobe.com

    Sign out the alien… (click the avatar, sign out)

    Sign in again.

    Choose "Personal Profile".

    Welcome to your personal account. If you go to plans, you should see your plan, and you should be able to cancel:

    If you still have problems, contact Adobe customer service as indicated by @kglad 

    ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 25, 2022

      did you use a different adobe id for your personal and work accounts?  

        S
        Sam Cush作成者
        Participant
        October 25, 2022

        Nope—same email somehow. Both are my work email address.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 25, 2022

        use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human

        p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

        p.p.s. you can also use twitter to tweet @AdobeCare

        p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

          契約条件Accessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices