Tried to use one of 10 free assets but somehow bought a photo??

New Here ,
Dec 10, 2021 Dec 10, 2021

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Yesterday I licensed two photos from adobe stock. I have the free trial which allows me to license 10 total photos for free. These two photos were my first two of the ten. However, I received a payment confirmation for the first photo. This does not make sense, because when obtaining the license, I did under the assumption that it would be one of the ten free assets. The second photo was charged 0 dollars, so I'm not sure what happened. This is very worrisome because the photo "purchased" was very expensive, over 200 dollars. What can I do to fix this??

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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