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Justine298461278vtz
Participant
June 23, 2023
解決済み

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the

  • June 23, 2023
  • 返信数 3.
  • 1285 ビュー

I purchased a pack of 80 credits and have 68 left. Yesterday afternoon (after licensing multiple vectors using my credits) I attempted to license a vector and received this error message: 

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

I'm receiving the same error message today, regardless of what I attempt to license. Does anyone have a phone number for support that will put me through to a real person? Or a solution?

 

Thanks!

解決に役立った回答 Justine298461278vtz

Using an incognito window in Chrome solved the problem.

返信数 3

J
Justine298461278vtz作成者解決！
Participant
June 23, 2023

Using an incognito window in Chrome solved the problem.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 23, 2023

Hi @Justine298461278vtz, could you please share with me the asset ID of the file that you were trying to license when you saw the error? I want to check something and that will help me look into this. It may be affecting others. Thanks!

C
chris340709453xkj
Participant
January 27, 2025

Our engineers identified the cause of the error and have posted a fix for it. If you have any trouble using your credit packs in the next few days please let me know.


This is a constant error issue, it repeatedly alerts me that despite having a corporate pack of 1200 creds per month, every vector asset I try to download reads "

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support."
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 23, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare
https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 23, 2023

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Stock forum so that proper help can be offered.

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