Your plan includes unlimited adobe stock downloads - Where are they?

[CodeSlayer2010]

Since my company set up my Adobe CC subscription earlier this year I've had this issue from the very beginning. 

"Your plan includes unlimited Adobe Stock downloads""Free with trial" button

From time to time the message "Your plan includes unlimited Adobe Stock downloads" appears in my Creative Cloud dashboard. However, whenever I search for an image and the browser window pops up with the results, every result has a blue button when you hover that says "Free with trial". When I click the download button, the filename has "preview" in the name and there are diagonal watermarks all over the image.

Maybe I'm misunderstanding something. I already have a plan that my employer pays for. The app itself is telling me that I have unlimited Adobe Stock downloads. But, I can't download anything.

It seems like it is trying to get me to pay for something that my employer is already paying for.

I found these related posts, but none had a clear answer to my issue:

• https://community.adobe.com/t5/stock-discussions/adobe-stock-daily-limit-of-free-downloads-message/t...
• https://community.adobe.com/t5/stock-discussions/free-stock-photo/td-p/13617548
  https://community.adobe.com/t5/stock-discussions/how-do-i-download-my-free-stock/td-p/13391266
• https://community.adobe.com/t5/stock-discussions/why-are-quot-license-for-free-quot-stock-images-wat...
• https://community.adobe.com/t5/stock-discussions/i-have-an-account-how-can-i-get-my-free-stock-photo...
• https://community.adobe.com/t5/stock-discussions/re-how-do-i-claim-my-10-free-stock-images/td-p/9935...

[Liza5C0C]

 @MacKenzieee - Hmm not sure why is that. 

It appears that the Pro plan was purchased in 2022. Did the issue just happen, resulting in the inability to download assets, or has it been like that for a while? 

[MacKenzieee]

This has been an issue since the 1st week of June 2024. We lost access to photo & video stock and my coworkers were able to get access back to photos but I was still having issues. I now see the 'unlimited images' badge. Thank you sooooo much for your help! ❤️ 

[Liza5C0C]

@MacKenzieee - glad to hear you are seeing the badge! Could you please confrim that you are able to license images? 

[MacKenzieee]

Confirmed!

[Kristi23183195fd9m]

Hello, I came here because I am having the same problem. My account page says my plan includes unlimited stock downloads, then when I click the link to go to Adobe Stock, my only option is to purchase each picture. I have ensured I am logged into the correct account several times. From this thread, it doesn't appear there is a fix besides someone from Adobe assissting me, is this correct? 

[EvilBug1 · Accepted solution]

@Kristi23183195fd9m Looks like something wrong with your account. I have submited the issue to our product team. Will get back to you when there is any update. 

Thank you for your patience.

EB

[Ann Sattley22535717rmtw]

Mine is the same way! Can mine be checked, please?

[Abambo]

Either you wait for EvilBug to chime in or your plan administrator contacts Adobe support.

[EvilBug1 · Accepted solution]

@Ann Sattley22535717rmtw you have an enterprise plan. Please contact your admin first. They have more control than we do for enterprise plans. 

[defaultb5e68g3hst81]

Hi there,

I am having the same issue - please can @EvilBug1 assist me - many thanks

[EvilBug1]

@defaultb5e68g3hst81 I don't see any stock plan associated with the email address you are using here. If you have an enterprise plan, please contact your Admin. If team or individual, contact customer support and get a ticket filed, or message me your email address here. 

EB

[Julie34044002v7mg]

I am having this same issue.  I have an unlimited license through work and used it just yesterday, now it says I have to buy everything even things from my library previously downloaded.  I need Access ASAP

@EvilBug1  any change I could get someone to look into this.  

[Abambo]

Can you sign out and sign in again. Choose your corporate account. Report back if the issue stays.

Your plan asministrator should contact Adobe support on this, after having checked that the plan is correctly assigned to you.

[EvilBug1 · Accepted solution]

@Julie34044002v7mg Your account looks perfect here, with unlimited license. As @Abambo suggeested, please make sure you cleared cache and logged into the right profile. If problem still exist, contact your admin, so they can file a ticket with us. 

[dDembicki]

To all: my company subscription also includes Adobe Stock. To access Adobe Stock, I had to first go there from the link in the CC app, in the left column under Resource Links, while I was logged into CC with my company account. Then I was able to download images. Once it figures out who you are, you can also access from a browser bookmark. Hope that's helpful. 

[Jill_C]

That's very useful info !

[MugWumpClox]

I'm having the exact same problem -- I recently upgraded to the Creative Cloud All Apps plan.

[Abambo]

I'm having the exact same problem -- I recently upgraded to the Creative Cloud All Apps plan.

By @MugWumpClox

A Creative Cloud All Apps plan does not include Adobe stock. You will need at least a Creative Cloud All Apps Pro plan. That plan is only available under a Teams or Enterprise account, and there may be also some additional requirements.

[Omri36880636zc4i]

Hello, I have the same issue, what can I do?

[Abambo]

What is your issue? Several users here have reported different issues.

[Omri36880636zc4i]

Hi, the issue i'm having is with Adobe Stock, even though im on a plan with unlimited images , I seem to only have the option for download with free trial.

[ewhinds]

I am having the same issue.  Adobe Stock banner say s"Get 10 free Adobe Stock images.  Start Free Trial.

[Liza5C0C]

@ewhinds - are you still experiencing the issue? If so, could you please confirm you are logged into the correct profile? 

[scott_4913]

Having exact same issue: All Apps - Edition 4 and should include stock. Says in creative cloud desktop I have it, click the link, stock items page opens up and says I dont have a stock items plans. Opened a support case, they remote accessed my system to confirm, and then gone silent. Any ideas

[Felipe Salas]

Same here, help!