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NormanStormin
NormanStormin
Known Participant
April 30, 2021
解決済み

My Libraries in Adobe Stock web are not showing images, and showing "0 items (10 total)" at the top

  • April 30, 2021
  • 返信数 1.
  • 4135 ビュー

On the website, my Libraries are showing a numeric value, and a poster of thumbnails. When I click in, it shows an empty page, and at the top says "0 items (10 total)". Which strongly implies some kind of filtering. 

I have not applied any filtering I'm aware of.

The same Libraries appear with contents in the Libraries panels in Creative Cloud and other CC applications.

So it seems to be a glitch on the website for my particular set.

If I create a new Library and add items, including items that are in the "non-showing" libraries, then they all show up fine.

And if I add an item to a "non-showing" Library, that is already in the Library, it adds it, and that one item shows up on the website. 

 

Anyone else seeing this?

    解決に役立った回答 WendellaBee

    Hi @NormanStormin,

    When you view the contents of your libraries on the Adobe Stock website it will only show you the Adobe Stock assets in the library. You might have other items in your library like color swatches or brushes. To see all contents in your libraries please visit: https://assets.adobe.com/libraries.

    返信数 1

    WendellaBee
    Adobe Employee
    WendellaBee解決！
    Adobe Employee
    April 30, 2021

    Hi @NormanStormin,

    When you view the contents of your libraries on the Adobe Stock website it will only show you the Adobe Stock assets in the library. You might have other items in your library like color swatches or brushes. To see all contents in your libraries please visit: https://assets.adobe.com/libraries.

      NormanStormin
      NormanStormin作成者
      Known Participant
      May 1, 2021

      Good to know, thank you. 

      But in this case, there are a number of my LIbraries that do contain Adobe Stock assets.

       

      I can see the thumbnails of the Stock items in question on the Library and when I go to the Assets link you mentioned, I can see the Stock items inside the Libraries.

       

      So it seems that something is wrong with the Stock webpage display in some way.

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        May 4, 2021

        Can you provide a screenshot of what you see in the library on the stock site and what you see on the assets site?

         

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