Hi Dave, Sorry for the delay in response to your query. Please follow the troubleshooting steps from the following link: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html Please install the latest driver for  the scanner. Update this discussion with the results. Regards, Anand Sri. ... View more

Hi Magenta, Sorry for the delay in response to your query. Please follow the instruction from the following link: Fill and sign PDF forms using Adobe Acrobat Fill & Sign Please check for any pending updates for Acrobat from Help>Check for Updates. Please confirm the version of Acrobat installed on your computer? To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat. Which operating system do you have- Windows/Mac? Is this happening with this pdf only or with other pdfs as well? Update this discussion with the results. Regards, Anand Sri. ... View more

Hi Marct, Sorry for the delay in response to your query. Please try the troubleshooting steps from the following link: Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows Please share the following details: Please confirm the version of Acrobat installed on your computer? To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat. Which operating system do you have- Windows/Mac? Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Robertg, Your current email address is an Adobe Id which you used to sign on Adobe forums, for more information, you can visit: Manage your Adobe ID account You can use your Adobe Id to login on Adobe.com. Feel free to update this discussion in case you need further assistance. Reagrds, Anand Sri. ... View more

Hi Dianan, I apologize for the inconvenience caused, but I have thoroughly tested the issue at our end on multiple machines, but we did not find anything as the link is directing to the account: https://cloud.acrobat.com/convertpdf As per my understanding, it seems to be a browser issue i.e. Microsoft browser as you mentioned that you were able to use the services with Firefox. I will suggest, try resetting the browser and make sure you don't loose the Bookmarks and saved passwords, or can try reinstalling the Browser. Update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Paulm, We apologize for the inconvenience caused. As per the description above, you are not able to use the Adobe Export PDF, Annual, Is that correct? As per the records, you have an active subscription of Adobe Export PDF, Annual, under your Adobe Id, which you used to sign in on Adobe forums. Adobe Export PDF is an online Adobe Document Cloud service. You can use the service from https://cloud.acrobat.com/exportpdf with your Adobe ID and password. You can also use Acrobat Reader DC (Free Desktop Software) to use the Adobe Export PDF, Annual. To download Acrobat Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Please sign in with the Adobe Id and password in Acrobat Reader DC used to subscribe the Adobe Export PDF. Update this discussion with the results. If this does not help, please share the Acrobat version installed, Operating system (Mac or Windows) Regards, Anand Sri. ... View more

Hi Richard, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html Feel free to update this discussion in case you need further assistance. referred the thread: Edit PDF pop up after the new update of Adobe Reader Regards, Anand Sri. ... View more

Hi Stephenb, As per the description above, you are not able to convert PDF file into Word as getting error message Conversion Failed, Is that correct? Please check the PDF file's security settings from Document Properties. > Open the PDF> Click on File>Select Properties>Select Security tab. If the PDF file is set for encryption the file cannot be exported. You can Sign in to Adobe Document Cloud at https://cloud.acrobat.com/convertpdf with your Adobe ID and password and can try to convert the PDF file into word. If you are using Acrobat reader, then make sure you are signed in with the Adobe Id and password on which you have the Adobe PDF Pack, annual service i.e. the email address you used to log in on Adobe forums. How to convert PDF to Word: https://acrobat.adobe.com/in/en/acrobat/how-to/pdf-to-word-doc-converter.html Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Dianan, I have sent you an email with the information you requested. Please check the email which you used to sign in on Adobe Forums. Regards, Anand Sri. ... View more

Hi Deyanf, We apologize for the inconvenience caused. Please use the Adobe Reader and Acrobat Cleaner tool to remove the Acrobat DC: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the computer and then reinstall the Acrobat Pro DC: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Dianan, If you want to upgrade the free Acrobat Reader DC, please contact the support team through the following link: Contact Customer Care Sign in with your Adobe Id and password. Regards, Anand Sri. ... View more

Hi Deyanf, Are you still facing the issue or the troubleshooting steps from the link Resolve Acrobat DC intermittent crashes on Windows  was helpful? If you are still facing the issue, please Run Repair Acrobat Installation while no other applications are running. Close all the running application, launch Acrobat and  navigate to Help > Repair Acrobat Installation. Once the repair process is complete, reboot the computer and check. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Dianan, I apologize for the inconvenience caused. As I informed you earlier that you have an active subscription to Adobe PDFPack service under the email address you used to sign in on Adobe forums. In order to use the service, please log in on https://cloud.acrobat.com/convertpdf with your Adobe Id and password. If you have installed the free Acrobat Reader DC, please make sure you are logged in with your Adobe Id and password and can use the Adobe PDFPack services. But if you try to Edit any PDF file, you will get a message to upgrade to Acrobat as Edit PDF files service in not available in Acrobat Reader. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Laiwf, As per the description above, you are not able to install the Acrobat XI Pro on your Notebook, Is that correct? Please try the troubleshooting steps from the following link: https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html Please share which Operating system do you have, Windows or Mac? Update this discussion with the results. To install Acrobat XI Pro: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Regards, Anand Sri.     ... View more

Hi ValentinaI, As per the description above, you want to delete your Adobe account, Is that correct? Please contact the support team so that they can assist you in deleting the other Adobe account: https://helpx.adobe.com/contact/support.html#support-anchor Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Dianan, I apologize for the inconvenience caused. To use the Adobe PDFPack service, log in on https://cloud.acrobat.com/convertpdf Log in with your Adobe ID and password to use the services. You can also download and install the Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Once the software is installed, sign in with the Adobe Id and password. Please use a different Browser like Chrome Or Firefox Or Safari to open above links. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Dianan, As per the description above, you are not able to use the Adobe PDFPack service, Is that correct? As per the records, you have an active subscription of Adobe PDFPack, Adobe PDF Pack is a bundle of Adobe Document Cloud services. With it, you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files. You cannot edit PDF files with Adobe PDF Pack. You need Acrobat DC to edit PDF files. Sign in to Adobe Document Cloud at https://cloud.acrobat.com/convertpdf with your Adobe ID and password, and can use the services. You may also download Adobe Reader DC(Free Desktop version) and sign in with your Adobe ID and password to use the service. To download Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Maren (Sweetcorn), You may contact the support team for more information of upgrade purchase: https://helpx.adobe.com/support.html Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Aharong, As per the description above, the Adobe Acrobat Reader is crashing in the Mac computer, Is that correct? Please follow the troubleshooting steps mentioned in the following link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html Please share the .dot version of Acrobat and the Mac OS version you are using. Keep us posted with the results. Regards, Anand Sri. ... View more

Great! Good to hear that the issue got fixed. ... View more

Hi Madeleine, As per the description above, you are not able to open a PDF file using Acrobat DC, Is that correct? Please follow the troubleshooting steps from the following link: https://forums.adobe.com/thread/1951121 Keep us posted with the results. Regards, Anand Sri. ... View more

Hi James, We apologize for the inconvenience caused. As per the description above, you are not able to scan using Acrobat Pro DC from HP Office Jet printer, is that correct? Please try troubleshooting steps from the following link: Troubleshooting tips for scanner issues when using Acrobat You may also check for any pending updates of Acrobat Pro DC by navigating to Help>Check for updates. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Maren, You can contact the Adobe support Adobe Support for more information about the upgrade pricing. or can refer to the link: Adobe Store - Adobe Acrobat Pro 2017 and choose the product you want i.e. Acrobat Pro DC or Acrobat 2017. You can get more information about Compare two versions of a PDF using Acrobat 11 Pro through the link: https://acrobatusers.com/tutorials/compare-two-versions-of-a-pdf Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Gemma, We apologize for the inconvenience caused. As per the records, you have an active subscription of Adobe Export PDF, Annual on Adobe ID through which you are signed in on Adobe Forums. Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. it's not an application. Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password, and you can use the services. You may also install the Adobe Acrobat Reader(Free Desktop version) to use the Adobe Export PDF services. To download reader: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more