Hi Dianan, I apologize for the inconvenience caused. To use the Adobe PDFPack service, log in on https://cloud.acrobat.com/convertpdf Log in with your Adobe ID and password to use the services. You can also download and install the Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Once the software is installed, sign in with the Adobe Id and password. Please use a different Browser like Chrome Or Firefox Or Safari to open above links. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Dianan, As per the description above, you are not able to use the Adobe PDFPack service, Is that correct? As per the records, you have an active subscription of Adobe PDFPack, Adobe PDF Pack is a bundle of Adobe Document Cloud services. With it, you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files. You cannot edit PDF files with Adobe PDF Pack. You need Acrobat DC to edit PDF files. Sign in to Adobe Document Cloud at https://cloud.acrobat.com/convertpdf with your Adobe ID and password, and can use the services. You may also download Adobe Reader DC(Free Desktop version) and sign in with your Adobe ID and password to use the service. To download Adobe Reader DC: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Maren (Sweetcorn), You may contact the support team for more information of upgrade purchase: https://helpx.adobe.com/support.html Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Aharong, As per the description above, the Adobe Acrobat Reader is crashing in the Mac computer, Is that correct? Please follow the troubleshooting steps mentioned in the following link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html Please share the .dot version of Acrobat and the Mac OS version you are using. Keep us posted with the results. Regards, Anand Sri. ... View more

Great! Good to hear that the issue got fixed. ... View more

Hi Madeleine, As per the description above, you are not able to open a PDF file using Acrobat DC, Is that correct? Please follow the troubleshooting steps from the following link: https://forums.adobe.com/thread/1951121 Keep us posted with the results. Regards, Anand Sri. ... View more

Hi James, We apologize for the inconvenience caused. As per the description above, you are not able to scan using Acrobat Pro DC from HP Office Jet printer, is that correct? Please try troubleshooting steps from the following link: Troubleshooting tips for scanner issues when using Acrobat You may also check for any pending updates of Acrobat Pro DC by navigating to Help>Check for updates. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Maren, You can contact the Adobe support Adobe Support for more information about the upgrade pricing. or can refer to the link: Adobe Store - Adobe Acrobat Pro 2017 and choose the product you want i.e. Acrobat Pro DC or Acrobat 2017. You can get more information about Compare two versions of a PDF using Acrobat 11 Pro through the link: https://acrobatusers.com/tutorials/compare-two-versions-of-a-pdf Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Gemma, We apologize for the inconvenience caused. As per the records, you have an active subscription of Adobe Export PDF, Annual on Adobe ID through which you are signed in on Adobe Forums. Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. it's not an application. Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password, and you can use the services. You may also install the Adobe Acrobat Reader(Free Desktop version) to use the Adobe Export PDF services. To download reader: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Maren, In order to compare two versions of a PDF file, you need to upgrade to Acrobat Pro DC subscription or you can upgrade to Acrobat Pro 2017. For more information, you can go through the following link: Compare two versions of a PDF file in Adobe Acrobat and Compare two PDF files, file compare tool | Adobe Acrobat DC For pricing details, you may visit: Plans and pricing | Adobe Acrobat DC Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Kimberly, Please download and install the Acrobat Pro DC from https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html During the installation process, choose Trial and finish the installation, then sign in with your Adobe Id and password to activate it on your Mac computer. Before installation, please uninstall the Acrobat Reader from the computer and reboot it. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Kimberly, Please select Acrobat Pro DC from the list. And, if possible, please uninstall the Acrobat Reader DC as it's a free Adobe software and use the Acrobat Pro DC. If you still face any issue, please share a screenshot of the error/message/popup you are getting. To send the screenshot: How to share a document Regards, Anand Sri. ... View more

Hi Kimberly, The steps are similar in Mac and Windows OS to make Acrobat as Default owner of PDF. You may refer to the following link to make Acrobat as default PDF owner in Mac: How do I make Adobe Reader my default PDF app.? |Official Apple Support Communities Or can try the below steps: 1. Right-Click on any pdf file. 2. From the menu that appears, Select Open With -> Choose Program 3. Now browse and select Adobe Acrobat Pro DC from the available programs 4. Check the Checkbox present at the bottom of the list that says "Always use the selected program to open this kind of file" and press OK. Let me know if this is helpful. Regards, Anand Sri. ... View more

Hi Aaron, As per the description above, you are not able to export PDF file using the Adobe Acrobat Reader DC as you are getting an error about the connection to Internet, Is that correct? Please try to login https://cloud.acrobat.com with your AdobeID and password to use ExportPDF service. Follow the link for more information: Using Adobe Export PDF You may also try the troubleshooting steps to troubleshoot connectivity issues with Acrobat Reader: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Jan, We have sent you an email which is registered on Forums. Let us know if that is helpful. Regards, Anand Sri. ... View more

Hi Marta, As per the description above, you are not able to edit PDF file using Acrobat Pro DC, Is that correct? Please follow the troubleshooting steps from the following link: https://helpx.adobe.com/acrobat/kb/unable-edit-pdf.html Please share the following details: Type and version of OS you are using i.e. Mac or Windows. Ensure Acrobat Pro DC is installed. Share a screenshot of the error you get while editing any PDF. Are you using Acrobat Reader or Acrobat Pro DC ? Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Jan, As per the description above, you want to get the details of the abbreviations used in the invoice for the AdobeExport PDF, Is that correct? The invoices are system generated and the abbreviations used are to describe the product. I will get back to you with detailed information about the abbreviations  used and if any changes are possible in the invoices. Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Jane, Please don't share any email ids in the Forum posts. You can send a Private message, follow the steps from the link: The details which you shared earlier i.e. two Adobe accounts, the Adobe Id which you used to sign in on Adobe forums has Adobe PDF Pack, Annual through which you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files. The other Adobe Id has Acrobat Pro DC subscription (one-year), through which you can Create/Edit PDF files. Unfortunately, the Adobe IDs and the subscriptions cannot be merged together. If you want to close any of the subscriptions from the Adobe IDs, you can refer the following link: https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html Or can contact the support team on https://helpx.adobe.com/support.html Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Jane, If you have two Adobe accounts and have DC with the other Account, then you have to sign in with the other Adobe ID and password in Acrobat DC and you will be able to edit PDF. Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Jane, Yes, you need to have Adobe Acrobat to edit PDF files, How to edit PDF: PDF editor, edit text in PDF files | Adobe Acrobat DC You can also check the details of Acrobat on Plans and pricing | Adobe Acrobat DC Feel free to update this discussion in case you need further assistance. Regards, Anand Sri. ... View more

Hi Jane, We apologize for the inconvenience caused. As per the description, you cannot use Adobe as a printer from Word or other application, is that correct? From the records, you have an active subscription of Adobe PDF Pack on your Adobe ID. Adobe PDF Pack is a bundle of Adobe Document Cloud services. With it, you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files. You cannot edit PDF files with Adobe PDF Pack. You need Acrobat DC to edit PDF files For more information, you can visit: https://helpx.adobe.com/document-cloud/help/using-pdfpack.html You can use the Adobe Reader Desktop application to use the Adobe PDF pack services. Or through https://cloud.acrobat.com/convertpdf with your Adobe ID and password If the Adobe Reader is already installed on the computer, please sign out from Reader and then sign back in with your Adobe ID and password. ** Please note that the Adobe PDF Printer functionality is to create PDF files, it is only available with Adobe Acrobat (paid version), and not with Adobe Reader (free version). If you want to make Adobe PDF as Default printer or want to add it manually, you can follow the steps from the following link: https://forums.adobe.com/thread/1076693 Keep us posted with the results. Regards, Anand Sri. ... View more

Hi Michael, We apologize for the inconvenience caused. As per the issue description, Reader is crashing when you open any PDF file, is that correct? Please go ahead and download the latest update of Reader from the link: https://helpx.adobe.com/acrobat/kb/install-updates-reader-acrobat.html If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. Keep us posted with the results. Regards, Anand Sri. ... View more