Hi Marina_4784,   Thank you for reaching out.   It seems to be the designed behavior. When the user receives the document, the multiline form fields do appear with the scrollbar. However, the font size could be an issue.  We have checked that you are using the Adobe Sign Enterprise plan. Please contact our Adobe Sign Enterprise support team to get it checked and for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4n8qKN0.   Feel free to let us know if you need any help.   Thanks, Meenakshi     ... View more

Hi Quaver_Coffee,   Thank you for reaching out.   If you are creating an agreement template, you cannot do so without adding participants. Please refer to the information in the following help document: https://adobe.ly/46n2I9X.  If you are referring to something else, please share more information.   Thanks, Meenakshi ... View more

Hi Patch My PC,   I hope you're doing well.   The team made the necessary changes, and the issue has been resolved. Please try downloading the installer.  Let us know if the issue still occurs.   Thanks, Meenakshi ... View more

Hi Mystic_Spirit4184,   Thank you for reaching out, and sorry about the trouble caused.   This seems to be weird behavior and needs to be checked. We checked that you have the Acrobat Sign Enterprise account. Please contact our Adobe Sign Enterprise support team; they will check and share the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ps8Lmt.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Tim Kruggel,   Thank you for reaching out.   When sending the document for signature, you may add the email addresses in the CC field. The signed copy will be received by those accounts as well. Please refer to the information in the following help document to add CC: https://adobe.ly/3Io1nYB.    You may also add the email address to the external archive in Account settings. Please refer to the steps suggested in the following help document: https://adobe.ly/3Io1nYB.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi FD_mountain,   Thank you for reaching out.   Please try canceling the transaction. You may refer to the steps suggested in the following help document: https://adobe.ly/4nB4gEu.    Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi MrsSchroeds,   Thank you for reaching out.   In the new version, the Menu option is available at the top left corner of the application. Please click on the hamburger icon at the top left corner. Please refer to the information in the following help document: https://adobe.ly/4nDLI6A.  Could you please share more information about the issue you are experiencing?      Thanks, Meenakshi ... View more

Hi mattc54642843,   Thank you for reaching out, and sorry about the trouble caused.   As the application runs slowly, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/461bA6j.  You may also try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4ns7SIL). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4phvstz.   If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID. We will then check the logs.   Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi rahul_6699,   Thank you for reaching out.   We have checked that you are using the Adobe Sign Enterprise plan. It is something that the experts can check and share the correct information with you. Please get in touch with our Adobe Sign Enterprise support team using the steps in the following help document: https://adobe.ly/4mX2sFU. They will help you integrate the Acrobat Sign into Salesforce.  For more information on Acrobat Sign Integration, you may refer to this help document: https://adobe.ly/4mPRulj.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Stephanie5C2E,   Thank you for reaching out, and sorry about the trouble caused.   As the application crashes when using the redaction feature, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/461bA6j.  You may also try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4ns7SIL). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4phvstz.   If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID. We will then check the logs.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi larry_6074,   Thank you for reaching out.   PDF encryption is the process of scrambling a PDF's content into an unreadable format, while password protection is a security feature that uses a password as a key to unlock access to the document. For more information on securing PDFs in Acrobat, please refer to the information in the following document: https://adobe.ly/46lOy9b.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi QCP07514,   Thank you for reaching out, and sorry about the trouble caused.   As the application crashes when using the redaction feature, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/461bA6j.  You may also try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4ns7SIL). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/4phvstz.   If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID. We will then check the logs.   Let us know how it goes.   Thanks, Meenakshi ... View more

Hi KSInchcapeAU,   Thank you for the information.   I suggest you check this behavior with the Acrobat Sign Enterprise support team. We checked that you have an Adobe Acrobat Sign Enterprise service plan. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3K1ajDP.   Let us know how it goes.   Thanks, Meenakshi ... View more