Re: An error occurred while signing in

sb116 · ‎Mar 02, 2017

Garyt49562482, We are looking into it. Will get back to you as soon as we have an update. Till then request you to please try the link i provided earlier. Appreciate your patience. Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hi TheRachaelWest, Please try logging out and log in again, then export the file. Also, please confirm if its happening with all the files and if you receive any particular error as well while trying to convert the files. For now, you may try using the link below for the file conversion: https://cloud.acrobat.com/exportpdf Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hi Sharon, We checked at our end and seems to be working fine. Please try logging out and log in again and then export the file. Also, please confirm if its happening with a particular document or with all. For now, you may try using the link below for the conversion of files and let me know how it goes: https://cloud.acrobat.com/exportpdf Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hi Leilaf40392805, Please refer to the article in the link below for more information on the cancellation of the service: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services Let me know if you need more help with the service. Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hi Daves10712049, Please confirm the browser you are using. Also, please refer to the help document in the link below: Configure browser to use the Adobe PDF plug-in to open online PDF files Let me know how it goes. Thanks, Supriya

sb116 · ‎Mar 02, 2017

Garyt49562482, Apologies for the inconvenience. There was an outage previously due to which you were facing the issue. However, it seems to have been resolved now. So, please try again and also check with a different document. Thanks, Supriya

sb116 · ‎Mar 02, 2017

Jan, This seems to be a file specific issue and there is limited support for the same. However, please try launching the application and check if this font is embedded already. If not, please refer to the articles in the link below to add the font and then try opening the file and see how it goes: How do i enbed fonts in acrobat dc pro? PDF fonts, Adobe Acrobat Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hi Amandap60745932, Please try the steps below: Launch the application, Go to Edit>Preferences>Email Accounts>Add Account and you may choose Gmail from the drop down. Let me know how it goes. Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hi Garyt49562482, I just checked your account and your Adobe Export Service seems good to go. Please try converting the files with the link mentioned below: https://cloud.acrobat.com/exportpdf https://cloud.acrobat.com/exportpdf Let me know if the issue persists. Thanks, Supriya

sb116 · ‎Mar 02, 2017

Hello, Did you try uninstalling and reinstalling the fonts? Also, I found a similar discussion we have on Forums related to the same font and this might help you as well. Please refer to the thread in the link below: Missing regular weight of installed font Roboto Thanks, Supriya

sb116 · ‎Mar 02, 2017

9Hi Garys62957702, Edited) Apologies for the delayed response. The team is still looking into the same and will get back to you as soon as we have a response. Also, please confirm the following: If you are able to Print to File from Adobe Reader to any printer and get a file output? Can Adobe Reader print directly to a printer, by passing the server? Thanks, Supriya

sb116 · ‎Mar 01, 2017

Hi Pias83031369, Please confirm if you are referring to the file size or the zoom settings of the file. And for adjusting zoom settings, please follow go to Edit>Preferences>Page Dsiplay> Zoom. Thanks, Supriya

sb116 · ‎Mar 01, 2017

Hi Sarahb51722577, Please elaborate the issue you are facing and the service and operating system version you are using to help us understand the issue better. Assuming, you are referring to Enable Create PDF extension for Google Chrome, Adobe Acrobat Thanks, Supriya

sb116 · ‎Mar 01, 2017

Hello, You may choose to buy Adobe Acrobat DC subscription. Also, you may refer to the link below to compare the different Acrobat versions, their features, plans and pricing and decide accordingly the suitable plan for yourself: Plans and pricing: Compare versions | Adobe Acrobat DC Let me know if you need more help. Thanks, Supriya

sb116 · ‎Mar 01, 2017

Hi Ltroman, Apologies for the inconvenience caused. Please try converting your file through the online service: https://cloud.acrobat.com/exportpdf Let me know how it goes. Thanks, Supriya

sb116 · ‎Mar 01, 2017

Hi Uğurf26315889, Please elaborate as to what are you referring to help us understand better. Also, assuming you are referring to Fill & Sign option in the application, you may refer to the help document in the link below and see if it works : Using Acrobat Reader DC Fill & Sign Thanks, Supriya

sb116 · ‎Feb 28, 2017

Hi All, (Edited) The Adobe Web Services have an outage going on currently. We apologize the inconvenience and will update you as soon as they are up and running. Appreciate your patience. Thanks, Supriya

sb116 · ‎Feb 28, 2017

Hi Saraa58984385, Please confirm the application and operating system versions you are using. Also, please mention the file type that you are trying to combine and share the screenshot of the error message. Try combining the files from Combine option in Tools as well as File menu>Create>Combine Files in one. Let me know if you get the error in both the cases. Thanks, Supriya

sb116 · ‎Feb 28, 2017

Hello, Please check and confirm if you receive the same error when opening other files as well. Also, try uninstalling and reinstalling the font and check. Thanks, Supriya

sb116 · ‎Feb 28, 2017

Hi Danl42711062, Please try the following steps to set the PDF to open at 100% by default: Go to Edit>Preferences>Page Display>Default Layout and Zoom. If you set it to 100% in preferences, it should apply to all documents every time you open a file. However, if the creator of the file has set a higher zoom setting, Reader in that case would continue to open the file with the same setting. Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 28, 2017

Hi Lisac50393037, Please confirm the application and operating system versions you are using. Also, please share a screenshot of what you see when trying to use the Save As option. You may refer to the link below to attach the screenshot: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot Thanks, Supriya

sb116 · ‎Feb 28, 2017

Hi Lindal61815823, Please confirm the application version you are using. And please try the uninstallation and reinstallation of the application using Adobe cleaner tool in the link below: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Once reinstalled, restart your system and see if the issue persists. Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Hello, Please refer to the help document in the link below and see if it works: Fix PDFMaker unavailability in MS Office Let me know if the issue persists. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Glad it worked for you. Let me know if you need any more help. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Aidanc75668139, Please log out and log in to your account again and then try using the link below: Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere. Let me know if the issue persists. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Hi Melaniep2360945, Please refer to the link below and try installing the application from there: Adobe - Adobe Acrobat Reader DC Distribution Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Hi Daphnem21717849, Please confirm the application and operating system versions you are using. Assuming, you are referring to retrieving lost changes in a PDF, please refer to the help documents in the below links: Retrieve crashed file (Acrobat Reader) HOW TO RECOVER A PDF FILE? (Acrobat Reader) If the issue that you are facing is different, request you to explain the same to help us understand better. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Hello, Adobe Reader 8 was not designed for Vista. So, please update the application to Adobe Reader 10 or you may refer to the link below to download the Reader DC application and see if you still get any errors: Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Hi Everettea36467213, Please confirm the application and Operating System versions you are using. Also, please refer to the discussions in the thread below about the same and see if it works: Reading aloud does not work Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 27, 2017

Hi Vincentc78673115, We have checked your Adobe account and seems you have the Adobe Export PDF service. It allows you to convert the PDF to Excel, Word and RTF files. Please mention the exact issue you are getting when trying to use the service or any particular error you receive to help us understand better. Thanks, Supriya

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