Re: Up grading to Adobe DC Pro problems.

sb116 · ‎Feb 27, 2017

Hi Aidanc75668139, Please share the application and Operating System versions you are using. Also, please mention the exact issue you are facing while trying to update the application to DC and confirm if you get any particular error during the process. Thanks, Supriya

sb116 · ‎Feb 24, 2017

Hi Aqua1975, Please refer to the help document in the link below: Windows-Fehler, die während der Installation von Acrobat Reader Updates auftreten, beheben Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 24, 2017

Hi Tink333, Apologies for the issue you are facing trying to install the application, however there is an option to opt out of it which you mentioned did not work for you. So, please refer to the steps in the link below to uninstall the True Key program: https://help.truekey.com/hc/en-us/articles/212870718-How-do-I-uninstall-the-True-Key-app-from-my-Windows-device- Let me know if you still need any help with the application. Thanks, Supriya

sb116 · ‎Feb 24, 2017

Hi Stephenc53004390, Please try the link below to install the application: Adobe Acrobat Reader DC Install for all versions Also, if the issue still persists, uninstall and reinstall the application using Adobe Cleaner Tool in the link below: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 23, 2017

Hi Tammai19008910, Please refer to the link below for information to contact our phone support: Contact Customer Care Let me know if you need any more assistance with your Adobe account. Thanks, Supriya

sb116 · ‎Feb 23, 2017

Hi Kimberlyw91770824, Try setting the submit action option to submit the entire PDF and then enter the email address into the submit URL field. You may refer to the help document in the link below for the same: https://acrobatusers.com/tutorials/form-submit-e-mail-demystified Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 23, 2017

Hi Rbruss, You sure can track the PDF documents you send across using Adobe Send and Track service. Please refer to the help document links below for detailed information on the same: Send and track large files online, Adobe Acrobat Tracking and managing PDF reviews Thanks, Supriya

sb116 · ‎Feb 23, 2017

Hi Pasha23, Please try the following : Launch the application, Go to Edit>Preferences>Internet And un check the option that says "Display in Read Mode by Default" and try again. Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 23, 2017

Hi Erics8444297, Please refer to the link below and it will allow you to have online tutorials for the application: Acrobat DC tutorials | Learn how to use Acrobat DC Also, if you are referring to adding 3D models to the PDF, please refer to the help document in the link below: Adding 3D models to PDFs (Acrobat Pro DC) Let me know if you need any more help with the application. Thanks, Supriya

sb116 · ‎Feb 23, 2017

Hi Marks51597908, We would suggest to please update your application for Adobe Reader to the latest version DC. You may refer to the link below to install the same: Adobe Acrobat Reader DC Install for all versions Once installed, restart your system and launch the application. Let me know if the issue still persists. Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi Brianm40348773, Please try the repair installation of the application in the Help menu within the application and see if you still get the error. Also, please mention if you get the error when trying to launch the application or when trying to open a document and if it happens with one or all documents. And share a screenshot of the exact error message you receive. Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi Emmatmcreative, Please confirm if it happens with all the files or any particular file. Also, refer to the thread in the link below for more information on the same: When I convert my pdf to a word document, weird symbols show up on the word document. How do I prevent this? (Export PD… Let me know if you need more help on this. Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi Johnb81773656, It is possible the issue is happening as the original file is corrupted. Please confirm if it happens with all the PDF or a particular one and how was the the PDF originally created. Also, you may refer to the thread in the link below for more information on the same: Converting PDF to Word and getting gibberish Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi Felipeg99171655, Please elaborate and mention the workflow you follow and the result you wish to receive to help us understand the issue better. Also, share the service and operating system version you are using. You may share any required screenshots as well by referring to the link below: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi Heidib84585032, Adobe Export PDF is a service that can be used for personal as well as business purposes. However, there is no particular business pricing for the service. You may refer to the link below for the list of plans and prices associated to them for the service: Pricing | Adobe Export PDF Let me know if you need more help with the same. Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi Brandonp54430164, Please confirm if it happens with all the files or any particular file and if there is any error message too that shows up. Also, try the repair installation of the application from the Help menu within the application and see if it works fine. Let me know if the issue still persists. Thanks, Supriya

sb116 · ‎Feb 21, 2017

Hi VBapple, Please refer and try the steps mentioned in the link below and see if it works: Troubleshoot PDF printing in Acrobat and Reader Also, if none of the above works, try the repair installation of the application and try to replicate the issue. Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 20, 2017

Hi Edere13950282, Please share the exact error you receive when trying to convert the documents, and if there is any particular file that you get the error for or it happens with every file you are trying to convert. Also, please confirm the service and operating system versions you are using. Thanks, Supriya

sb116 · ‎Feb 20, 2017

Hi Leonh16696827, Please confirm the complete error message you receive and does it happen on launching the application or while opening any particular PDF. Also, please try the repair installation of the application from the Help menu and see how it goes. Thanks, Supriya

sb116 · ‎Feb 20, 2017

Hi Garys62957702, Thank you for the information. We are looking into the same and will get back to you. Thanks, Supriya

sb116 · ‎Feb 20, 2017

Doryshe, Please uninstall and reinstall the application using Adobe Cleaner tool. You may refer to the link below for the same: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 20, 2017

Hi Doryshe, Please try the link below to download the update: Release Notes | Adobe Acrobat, Reader Let me know if the issue persists and confirm the operating System version you are using. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi Khristinep8864887, Apologies for the bad experience you have had. We are looking into your account for the same. Please check the private message i have sent to you for information on the same. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Garys62957702, Please help us with more information on the same as in, if there is any particular error message the users receive, or if a print job gets created by Reader DC on the server. Also, please mention if the Reader DC is the only application affected by this behavior and if other applications print appropriately to the printer. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi Semtex.cz, To help us understand the issue better, please help us with screenshots of the changes that occur in PDF from the one that you are trying to copy the details from(source file to destination file). Also, mention the Operating system and application versions you are using and you may refer to the link below for attaching the screenshots: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi Sheena123456, I believe this error is coming up because the file you are opening is on a temporary location as of now. Please try saving the file at a particular location and then open it and see if the error comes up. Let me know how it goes. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi MarkHalvorson, Please refer to the link below and see if it works: Installation and setup — Acrobat Customization Wizard DC for Windows Let me know if the issue still persists. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi Sreekamalesha21325058, Please confirm if there is any particular error you are getting while trying to install the Adobe Reader application. Also, please share the Operating System and Reader versions you are using. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi Yanalshekem, Please share your Adobe id and your contact details with the best time to contact you through a private message. We will look into the account and get back to you about the same. Thanks, Supriya

sb116 · ‎Feb 17, 2017

Hi Mariek71152830, Apologies for the delayed response. Assuming you are using Adobe Reader DC application, so please refer to the steps in the link below and see how it goes: Re: Reader DC -- "Pick your color theme" Pop-up occurs EVERY time program is launched. Thanks, Supriya

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