I found a solution. Reset your prefrences as outlined here Only took 6 years lets go. ... View more

Thanks for the reply I will look into it, all I know is something has to give I have put myself out there too far between paying for school, a laptop and software for them to come back and say oh sorry software is now not available to bad, little late for that, I personally think especially for people signing up for the student license they should put that right across the screen in big letters these apps are not available for these OS systems as of right now and we have no idea when we may get around to making them work!!! Sent from Outlook<> ... View more

You are a GENIUS!!   ... View more

Creative Cloud中卸载当前所安装illustrator，选择安装其他版本，28.7.4比较稳定 ... View more

Muchas gracias... esto funcionó para mí.  ... View more

Uncompressed they look good in PDF, but 2629 PPI is a very high res for the lower left image. Illustrator is always giving the wrong resolution for rotated images: in this case 4580x1509 ppi But somehow after compression the resulting resolution is different for width and height: 311.693/300.988 ppi. Maybe the combination of rotation, compression and Illustrators calculation of the resolution is causing this. But even the downsampled version does look much better on my Mac  than on your screendump (if you do not zoom in too much) . ... View more

저 최근에 어도비에서 지원하는 폰트 활성화 끄고 + 전 프로그램 초기화 하고 나서 고쳐졌습니다. 속는셈 치고 한 번 해보세요.  ... View more

Hi @pimt66400999 and all   Sorry to hear about this issue—I understand how frustrating it can be. Our team is investigating, but since this is a device-specific issue, we haven't been able to replicate it in-house. We'd like to connect with you for a screen-sharing session. If any of you are interested, please share the following details via DM: Phone number Preferred time Time zone   Regards, Srishti   ... View more

Sorry for the delayed response. I've sent you a DM for more details—please check. ... View more

Hi @Wendy_Tapias Garrido6900   If I understand correctly, you’d like to lock the position of a text box while still being able to edit its color, size, and content. Unfortunately, this isn’t possible at the moment. However, you can share this request with our product team by posting it on our UserVoice page (https://adobe.ly/3FkZBFO). Feel free to share the link here so other users can upvote it as well!   Regards, Srishti ... View more

Hi  @Nataliaguarin   Thanks for reaching out! If you're referring to the "Show Options" button shown in @barbara_a 's response, I can confirm that it's available in the latest version of Illustrator. You can easily access the Color Panel through the Window menu (Window > Color). The only time this option might not be visible is if it’s already enabled—when that happens, the flyout menu will display "Hide Options" instead of "Show Options."       Hope this helps! Let me know if you have any further questions.     Regards, Srishti ... View more

Hi @samasu922      Sorry to hear you're experiencing this issue. If I understand correctly, the screen brightness changes only for Illustrator, while everything else looks fine? That’s unusual behavior, but we're here to help! If the issue still persists, as Monika mentioned, could you share more details—such as screenshots, whether it works better in a previous version, and if there was a recent OS update?   We’re happy to assist, just need a bit more information!   Regards, Srishti ... View more

Hi @hendy_5450   Thanks for reaching out! As Monika mentioned, we’d need a bit more detail to understand exactly what you're looking for.  I hope your issue is resolved, but if not, please share more details about your workflow, and we’d be happy to assist further!   Regards, Srishti ... View more

I would greatly appreciate any assistance anyone can provide. Thank you! ... View more

Hi @Etienne 64   Sorry to hear you're experiencing this issue. This isn’t typical behavior. Does it happen with multiple files? If you're still facing the problem, I’d recommend resetting the preferences. You can find the steps here. Just be sure to back up your existing settings, such as workspaces and presets, if you have any custom configurations.   Hope this helps! Let me know if you need further assistance.   Regards, Srishti ... View more

Hi @lauradubroc   Thanks for reaching out! It looks like you're trying to change the color of a sublayer, which isn't possible at the moment, as it inherits the color of its parent layer.   Feel free to reach out if you have any further questions!     Regards, Srishti ... View more

H @blue_9429   Apologies for the delayed response. It looks like there may be some corruption in the document, but I hope you were able to fix it. If not, please feel free to share the file with me via DM, and I’d be happy to take a look on my end. While I can’t guarantee a full recovery, I’ll do my best to help.   You can upload the file to Creative Cloud, Dropbox, or any similar service and share the download link. Let me know how you’d like to proceed!   Regards, Srishti ... View more

Hi  @luis_0124     Apologies for the delayed response. It looks like there’s an issue with the image "9_2-202120_11_58.jpeg". When you open the file, you should see an option to replace it—please try clicking "Ignore" and see if that allows you to open the file. If it does, you can manually locate and remove the image or delete it entirely. If that doesn’t work, please share the file with us via DM. You can upload it to Creative Cloud, Dropbox, or any similar service and send us the download link. I’d be happy to give it a try on my end!   Regards, Srishti ... View more

Hi @graphic_1529   Apologies for the delayed response. Doug correctly pointed out that this isn’t typical behavior unless a third-party app or extension is involved. You mentioned that you deleted the KSDrafter v2 plugin—did that help resolve the issue? Please let us know if you still need any assistance. We’re happy to help!     Regards, Srishti ... View more

Hi @Scott33615188vbop   Thanks for sharing the file, and I’m really sorry for the delayed response. I checked the file on my end and was able to replicate the issue. The text appears correctly in the 2024 version but disappears in 2025, which suggests some form of corruption in the text itself. I tried changing the font and even copying the text into a new file, but unfortunately, that didn’t work either. I’ve escalated this to the Product team for further investigation and will keep you updated as soon as I hear back. In the meantime, the only workaround that worked for me was saving the file without PDF compatibility. Until the issue is resolved, I’d recommend saving your file without PDF compatibility by unchecking the "Create PDF Compatible File" option while saving.   I know this must be frustrating, and I truly appreciate your patience. Let me know if there's anything else I can do to help!       Regards, Srishti ... View more

Hi @Nut_Nut7222   Sorry for the delayed response. I completely understand how frustrating it can be. I agree with the solutions Monika shared, and I hope they helped resolve the issue. If you're still facing trouble, please feel free to send me the file via DM. I can check with the Product team to see if there's a way to recover it. Let’s try our best to get this sorted for you! Looking forward to your response. Regards, Srishti ... View more

Hello @julianr18521297, Sorry for the delayed response. I hope the problem is resolved by now. If not, could you update to the latest version of Illustrator (https://adobe.ly/41SxciZ) to see if it helps resolve the problem? Also, try running Illustrator under a different administrator account (macOS) and share your observations. Looking forward to hearing from you.   Anubhav ... View more

Thank you! It worked for me! ... View more

Hello @dripOne, While I check this with the team would you mind confirming if the problem persists when using a different Wi-Fi network/connection? Also, if you have any VPN/Antivirus software enabled try disabling it temporarily and then relaunch Illustrator to check if it helps. Looking forward to hearing from you.   Anubhav ... View more

Hi @cghancock01   I hope the suggestions above were helpful. If you still need help, you can try using the Retype feature in Illustrator: Retype in Illustrator.    Hope this helps!   Regards, Srishti ... View more

Hi @Bende26980018gcw2   You can change the install location in Creative Cloud by following the steps in this guide: Change Install Location.   Hope this helps!   Regards, Srishti ... View more

Hi everyone,     Sorry for the delay in response! Just wanted to share that InDesign 20.2 has now been released. If you're still facing Error 14, please test it in this latest version and let me know if the issue persists. I tested it on my end, and it's working fine for me.   If you're still running into the error, please share the InDesign version you're using and your OS details, so we can investigate further. Looking forward to your updates!     ^ Abhishek ... View more

I haven't done any yet. I'm not sure what to do first. Do I do the uninstall pervious version first or do I unintall and reinstall creative cloud? I'd like to keep some of the previous version for my job.  By @marcyh74397478   If you have any pre-2024 versions and do need them, do NOT delete them. You won't be able to install them again. In this case, also make sure to uncheck the option to remove earlier versions when you install/update InDesign from the Creative Cloud app. ... View more

Hello, I allow myself to join Mario's remark, because as a daily user of ILLUSTRATOR for years, this possibility of being able to keep the last selections after having canceled a cut action was really practical, it allowed to be able to easily and quickly add elements in the background for example to our selection. Having deleted or corrected it is really annoying and penalizing for those who were used to using it. Too bad.   ... View more