Hi KaupoKuusemae, Sorry for your issue. I understand you are getting exit prompt window while trying to encode multiple files. Have you tested the issue on a previous version? Thanks, Shivangi ... View more

Hi Wimbus, I'm so sorry for the poor experience. I'll do my best to make it right. I understand that you are getting performance(crash and dynamic link not working) related issues with Media Encoder. MacBook Pro (15-inch, Late 2016) 2,9 GHz Intel Core i7 16 GB 2133 MHz LPDDR3 Radeon Pro 460 4096 MB Thank you for providing all the information. (Constant crashing, Dynamic Link not working between apps) We'll need more information to troubleshoot the issue: Do you have any crash or error log? Would it be fine if you can share it with us? Does the crash occurs with a specific file or with every encoding? Which version of Mac OS is installed on your computer? Have you tried reinstalling the applications for the dynamic link issue making sure the version of applications is same? Thanks, Shivangi ... View more

Hi heidi_kim, Sorry for your issue. I understand you are unable to export using Adobe Media Encoder. Please check this article: How to fix issues that cause errors when rendering or exporting Let us know if it helps. Thanks, Shivangi ... View more

Hi OpticalSound, Sorry to hear about the crash issue that you are getting while trying to export using Media Encoder. Do you get any crash or error log? Would it be fine if you can share it with us? Thanks, Shivangi ... View more

Hi jasonp, Thank you for sharing the information. Could you check one more thing? We need to see which renderer is being used for both the applications. Here are the paths to find it. Premiere Pro: File > Project Settings > General > Video Rendering and Playback > Renderer Media Encoder: Thanks, Shivangi ... View more

Hi Chucks, Sorry to hear about the export failure issue that you are getting. I am sharing an article link with you. Here: How to fix issues that cause errors when rendering or exporting Let us know if it helps. Thanks, Shivangi ... View more

Hi nathanm, Did you try the steps mentioned by Vidya Sagar? Did it help? Thanks, Shivangi ... View more

Thanks for your response Ann. I am attaching a screenshot from the first link I shared. I hope it clarifies it. Thanks, Shivangi ... View more

You can refer to this discussion as well: How to export with transparent background in Premiere Pro? Thanks, Shivangi ... View more

Hi luigic, Sorry for your issue. I understand that you are getting issues with the audio playback. Ideally, it should not happen. Have you tested the sound of the audio tracks separately inside Premiere Pro? Have you applied any keyframes to the second audio track? Try these: Create a new sequence and test the issue with different audio files. Also, reset the preferences and test the issue. FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi Kim, Thanks for reaching out. I hope this article helps you with the query: exporting video with an alpha channel (transparency) | Adobe Blog Thanks, Shivangi ... View more

Hi epicnerdemmy, Sorry for the playback issue that you are getting both for video and audio. We'll need more information to troubleshoot the issue better: What exact version of Premiere Pro are you using? What are your computer specifications(OS version, RAM, GPU. Processor etc)? Does it happen with a specific format of clips? Does it happen with every new project? Where have you saved the files? Additionally, please check the issue after changing the renderer to software only.  FAQ: How to change the Video Renderer in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi MegaDELT, I'd be happy to take care of this for you. I understand that you are trying to select the tools in effect controls panel with right click and it does not seem to work for you. I believe, left click should work for you. If that does not work, then please share a screen recording of the workflow that you are trying so that we can understand the issue better. FAQ: How do I capture and post a screen shot or video? Thanks, Shivangi ... View more

Hey Marius, Thank you for testing the specifics of the issue. Here is something I would recommend to try: Uncheck the stacked panel group under Panel Group settings. you can refer to these screenshots. I hope it helps. Thanks, Shivangi ... View more

Hi quintb, Sorry for your issue. I understand that you are getting performance related issues with Premiere Pro. Which version of Premiere Pro are you using? Have you updated your graphics card drivers? Download Drivers | NVIDIA Do you have any crash log or data? Would you mind sharing it with us? Thanks, Shivangi ... View more

Hi griedema, Sorry for your issue. I understand that you are getting issues with Essential Graphics panel. I checked the issue at my end, this does not seem to be a known issue. Is this a custom workspace that you are using? Please test the issue with a new workspace and check if it is a workspace related issue. Also, you can try resetting the preferences which will make the settings default. FAQ: How to reset (trash) preferences in Premiere Pro? FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi shaharw, Sorry to hear about your issue. I understand when you open your media file in source monitor, it open with the wrong resolution. This is not a known issue with Premiere Pro. Have you tried resetting the preferences? FAQ: How to reset (trash) preferences in Premiere Pro? I hope it helps. Please test the issue and let us know the result. Thanks, Shivangi ... View more

Hi Julien Viard, We're sorry for your issue. I understand you are unable to use GPU acceleration for Adobe Premiere Pro. Does it happen with the latest update of Premiere Pro? Which version of CUDA drivers are installed on your computer?      https://www.premierebro.com/blog/support-changes-for-gpu-acceleration-coming-to-premiere-pro Let us know if it helps. Thanks, Shivangi ... View more

Hi nishidashi, Thanks for reaching out. TIFF is a common format used for exchanging raster graphics (bitmap) images between application programs. Since you are exporting a video file to tiff format, you are getting 3000 images. Do you wish to transcode it to some other video format with same frame rate? Thanks, Shivangi ... View more

Hi hadenp, Sorry for your issue.  I understand that you are getting crash issues with Adobe Premiere Pro. Have you considered increasing the amount of RAM installed on your computer? you can refer to this link: Adobe Premiere Pro CC System Requirements Let us know if it helps. Thanks, Shivangi ... View more

Hi Keithp, Thanks for reaching out. We're sorry for your issue. I understand that you are facing performance related challenges which eventually makes the application crash. I appreciate that you tried to fix it yourself before posting the issue here.  Do you get any crash report or log that you can share with us? We'll need to see if there is something specific making the application become non-responsive. Thanks. Shivangi ... View more

Hi Marco, Happy New Year! Thanks for reaching out to us. We're sorry for your issue. I understand that you are using AME to export videos edited on your computer. Are you using AME with Premiere Pro? On AME screen, please check which rendering option is selected Which graphics card is installed on your machine? Thanks, Shivangi ... View more

Hi No123, Wish you a happy new year. Sorry for your issue. The dynamic link works only when the version of both the applications is the same. Please check the exact version of After Effects and Adobe Meda Encoder. Thanks, Shivangi ... View more

Hi Hugo, Happy New Year! Thanks for reaching out to us. We're sorry for your issue. I understand you are getting performance related issues with AME. We'll need more information to troubleshoot the issue. What are your computer specifications(OS, RAM, GPU, Processor)? What is the format and resolution of the files you are trying to import for transcoding? Where have you saved those files? Thanks, Shivangi ... View more

Hi MaluGra, Sorry for your issue. Does it happen with a specific Motion graphics template? Have you tested the mogrt templates available with Premiere Pro? Did resetting the preferences as suggested by Vidya Sagar helped you? Thanks, Shivangi ... View more

Hi recasper, I understand you have adjusted resolution for your sequence and when you playback, the preview is correct for few files but not for others. Please share the screenshot of the following: Correct preview Incorrect preview Sequence Settings What is the resolution of the original file? Thanks, Shivangi ... View more

Glad it worked for you. Happy to help ... View more