Hi, Yes, you will need to use the Ps CS6 installer in order to get Br CS6 installed. Subscription users can find the Ps CS6 version by going here: https://creative.adobe.com/products/photoshop Once there, go to the version selector widget just under "In this version", then select the Download button. regards, steve ... View more

Thanks for the reply. Do you have any plans to install Ps CS6 on the same drive as the CC apps? If not hold tight. If so, can you try installing it and running the Br CS6 Output workspace? Then quit Br CS6, and try AOM with Br CC. I'm following up internally as well, so don't go this route if it's a hassle. I was able to get AOM working via this method under Win 8 (so it may have no impact on OSX). regards, steve ... View more

Hi Luis and Erik, Do you have Bridge CS6 installed on the same machine? I haven't come to any conclusions, but wanted another data point. regards, steve ... View more

Hi Luis, Can you try this? Go the folder "C:\Users\<user name>\AppData\Roaming\Adobe\Bridge CC\Workspaces", and delete the temp file "!!-$$$AdobeOutputModule.workspace". regards, steve ... View more

Hi Luis, I'll update here when if I here of more solutions. I don't think there's any need to delete those files at the moment. regards, steve ... View more

Hi, We have a couple of other reports, and we're trying to track down solutions. Something not noted in the the current solutions on the KB doc is to try resetting the preferences and standard workspace via the one or three-key (Ctrl or Ctrl +Alt+Shift for WIn) press at launch. Can you try that and see if it helps. Another thing to try is a system reboot. regards, steve ... View more

Hi, The download links off the KB doc (http://helpx.adobe.com/bridge/kb/install-output-module-bridge-cc.html) were fixed and should be working again. Sorry for the broken links. AFAIK, the OM package will only be available as a download and manual install. I don't believe there's any plans to puh this using the CC update mechanism. regards, steve ... View more

Hi, So I have a very similar AMD APU with Radeon HD 7620G and the same driver version. I get the 3D features active and working for Ps CC. OS is also Win8 x64. Did you install the app using the CC desktop app, or did you get it via direct link? It appears to be acting like the Ps non-Extended version. regards, steve ... View more

Hi, Is that pref. diaolog from Ps CC or Ps CS6? I'm as baffled as you that 3D is missing. You're screenshot looks like what Ps CS6 non-extended would show. I'm hoping to have an AMD A10 system with Win 8 to take a look at tomorrow. I'll let you know what I find. Do you know if there are any newer drivers for your machine to fix any Win8 issues? regards, steve ... View more

Hi, Can you go to your preferences and let me know if the 3D section is active? Does the Total Available VRAM show 512MB? thx, steve ... View more

Hi, Ps CC is version 14.0.0. Launch the application and then go to Help> System Info... from the application menus. I believe the AMD A8 is a CPU that you can pair with a discrete GPU. Do you have a link to the ASUS model with tech specs.? Are you able to get Ps CS6 to generate 3D layers on the same machine? If so, then it is likely that the video card (or driver) is reporting less than 512 MB VRAM. regards, steve ... View more

Hi, Not migrating the presets should have no impact for your case. What OS are you using? And which version of Ps CS6 do you have (13.0.5, or 13.1.2)? Does your video card have 512MB VRAM? You can check that by going to Help> System Info... and looking down the list for 'Video Card Memory:' Make sure you are using an RGB document too. regards, steve ... View more

Hi, The reps are wrong. I'll see if I can get their information corrected. The trial clock for our applications starts when you first launch the application. You will be directly called to click a 'Start Trial' button, at which point the 30 day count down starts for the discrete application that you launched. The Free Creative Cloud membership registration has no timing impact on when those Trial periods start, and each application has it's own counter; they are not triggering a collective countdown timer. I'm sorry for any confusion. regards, steve ... View more

Hi, I'll need to look further into the 3 point work path bug, and when it was fixed. I can't reproduce the problem currently with 14.0, 13.12, or 13.0.5 all on 10.7.5. As to your question about single clicking on the document window cycling between Current View (camera) and Environment, that is the designed behavior (newly introduced in Ps CS6). Yes, the interaction and interface for 3D layers takes some getting used to, and performance benefits from newer video cards (and drivers). The rendering glitch doesn't sound good. To really tell if there's something that might tweak it to render as expected, I'd need to have the file. Renders can take some time and don't have the full complement of features that a full fledge 3D package might offer, renders do generally look better than the result you saw. I don't know that the Ps 3D feature set will offer you the solution for mockups and presentation, but if you want to discuss this more let me know. We can carry on a communication directly so I can see what you're hoping to achieve and offer advice. regards, steve ... View more

Hi Bruno, What version of Ps are you using? And what platform? I'm very sorry you were not able to generate 3D layers for your mockups. If you have the samples to share, I can take a look and try to help you work around the problem. I can contact you with a private message if your amicable. regards, steve ... View more

Hi, If you can narrow it down to reproducible steps, that would be greatly appreciated. SInce you're on Win, the breadcrumbs are not as fruitful. Can you tell if it occurs when browsing to new directories (parsing files for the first time for thumbnails and metadata)? Or does it happen when you're calling commands (Batch Rename, Slideshow, etc.)? In my past experience, sporadic crashing often meant browsing to uncommon formats or corrupt files, or hitting race conditions that are hard to repeat. regards, steve ... View more

Hi, Ps CC == 14.0 (there is no 14.1 yet) Bridge CC == 6.0 (separate install now) ACR 8.0 == default install with Ps CC ACR 8.1 (avail. now) is comaptible with both Ps/Br CC and Ps/Br CS6 http://blogs.adobe.com/lightroomjournal/2013/06/camera-raw-8-1-and-dng-converter-8-1-now-available.html Ps CS6 subscription (Creative Cloud) == 13.1 Ps CS6 perpetual == 13.0 Bridge CS6 == 5.0 ACR (CS6 only) == 7.x Ps CS6 subscription is not replaced by Ps CC Clear as mud, no? 😉 regards, steve ... View more

Hi Everyone, I'm going to contact Brett and make sure we have all the right parties talking with each other. Yammer case (ACR crop bounds set) is a different trigger than Yvette's, but they may point to the same underlying cause. The ACR team is lookng into Yammer's crop bounds and I'm going to make sure they are aware that Yvette's case may not be the same thing, but it would be good to investigate them at the same time. BTW, I have tried Yvette's case using Bridge CC and ACR 8.1 and it still exists. With Yvette's files, I have not been able to trigger the status message issue on OSX, just on Win. regards, steve ... View more

Hi Zach, Does the same thing happen with other formats? Also, was the script listener code generated with the older CS5 OpenEXR plug-in or the CS6 OpenEXR plug-in? regards, steve ... View more

Hi, Sorry I haven't been able to be more active in this thread. First, I don't work directly with Bridge or ACR development, but have in the past (Br 1-2.1). So I have some insight, albiet a bit more historical at this point, but don't test with these products regularly. I set up a Win 7 system and checked Br 5.0.1.23 and 5.0.2.4 w/ ACR 8.1 Beta. I still see the (x thumbnail extractions) status show up when revisitiing a directory. This isn't consistent across copied directories, and doesn't seem to be triggered when image settings are stored in the ACR databse, as opposed to in a side car file. I also don't see any change to the thumbnail image, and the interaction doesn't get blocked (I can freely operate inside Bridge without delays). I'm going to see if I can lean into this a bit more and get some better traction on fixing the behavior. regards, steve ... View more

Hi Everyone, My apologies for not responding to this thread sooner. I've been swamped with other duties. I need to revisit our bug database to track down the status of this issue. Unfortunately, as Robert has noted, it does not appear that any fix was made in ACR 7.4 and I don't recall seeing any Br updates since 5.0.2.4. regards, steve ... View more

Hi Yvette, The general expectation is that updates don't disrupt anyone. But I can't say for every case that will be the outcome. If you have no pressing need to update (not impacted by the first item), can you wait? Since you did a manual downgrade of the ACR plug-in, I would like to double check that the Bridge updater doesn't complain and cause other headaches. regards, steve ... View more

Hi, Here's the release notes for the Br 5.0.2 update: http://blogs.adobe.com/crawlspace/2013/01/bridge-5-0-2-updates-now-available.html The Bridge team has released an update version 5.0.2, resolving the following issues: Bridge could not utilize a temporary directory located anywhere other than the startup drive. http://helpx.adobe.com/bridge/kb/bridge-crashes-changing-temp-file.html A security vulnerability in PostScript file rendition was fixed A PNG buffer overflow security vulnerability was fixed Bridge no longer inadvertently attempts to re-render layered TIFF files upon each visit to the same directory.(Pending preference setting) regards, steve ... View more

Hi NVJims, NVJims wrote: What about those of us running Windows who have purchased a stand alone copy? will this fix take care of our problem also? The issue triggered by the previous updates and fixed with 13.1.2 only affected Windows users with a Creative Cloud Membership, or single product subscription (eg. 13.1). If you have an individual Photoshop subcription, then look for the 13.1.2 update to address the license issue. If you are using a perpetual license on Windows then the latest update available is 13.0.1.1. This update has not been seen to cause the licensing issue discussed (for the most part) in this thread. If after running the update, or if you have 13.0.1 running the 64-bit version and you still have issues, take a look at the help document Jeff posted below http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html regards, steve ... View more

Hi Robert, I'm to checking on this, but I don't think the update addresses this issue. regards, steve ... View more

Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue: Trial screen displays when you open Photoshop CS6 - When you open a copy of Photoshop CS6 that you purchased, a notice displays that you can try this product for 30 days How to get the Update 1. In Photoshop, choose Help > Updates. 2. The Adobe Application Manager will launch. Select Adobe Photoshop CS6 and choose Update. http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updates-now-available.html ... View more

Hi w, You can use either solution for now. If you don't want to deal with the trial license showing up, then re-installing the original 13.0.0 version and only updating to the 13.0.1 version is the way to go. regards, steve ... View more

Hi PS, As far as I can tell, neither of those numbers are for Adobe Customer Support. The first one appears as an ad in a google search for PC-techsupport. The second isn't coming up with much to go on. To find official numbers and ways to contact Adobe support, your best bet is to go through our website adobe.com. Once there click on the top navigation Help and then move down to 'Contact Us'. Because we operate globally, the numbers may vary. Having said that, I would suggest exhausting other options before going to the phone generally. This is just my opinion, but I hate having to go that route for most anything. I'm glad to hear you balked at the charge and disconnected. We'll update this thread as we get more actionable information to sort this bug out. As Barry mentioned above, you can send him email with your installer logs for us to investigate. regards, steve ... View more

Hi, Did you get a case number from that call? Something smells very wrong and I want to have it looked into. regards, steve ... View more