You're most welcome and sometimes the solutions are simple, but Illustrator is a big product and you're just starting out, so no worries (plus it's what we are here for). ... Afficher plus

Check out the prep guides (should be here: Adobe Education Exchange​) to give you an idea of what's expected, but as you've alredy been informed, you'll need to be on a very recent version (CC2015+ in all likelihood). If you're still in education, there is pricing available for you that has a huge discount; otherwise, you can get a seven-day trial—but that's a steep climb to prep for the ACA tests in more than one product. ... Afficher plus

Hi It's difficult to tell from your video, but it looks to me like there are gaps in your art that are preventing the Shape Builder from working as you're expecting. Take a look at the art in Outline View (CMD+Y/CTRL+Y) to see if there are gaps, then correct them if required and try again. If that doesn't work, could you share the file? ... Afficher plus

Hey. Almost the same—I have a Wacom Cintiq, BenQ PD3200Q and a small Samsung running side-by-side but there the similarity ends as Illustrator seems to work perfectly well on all three (with the GPU acceleration turned off). If you have a workaround by sticking to the main display, then for now that is probably the best course to follow, and wait to see what future updates bring. ... Afficher plus

Hey Did you start the project from scratch in Illustrator, or were you actually editing a PDF? The only thing that I can readily think of is that there is placed content in the file which has moved or been deleted—although you should get a "missing links" warning when the file is opened. You should be able to open the PDF that you have in Illustrator and re-save that as an .ai file if necessary. ... Afficher plus

Hey I can only second what Monika has said. I have it running in a Mac Pro using the web driver and it works brilliantly (most of the time) with just about everything but the support in Illustrator isn't quite there yet. Not experiencing the same lag as you but there are often redraw issues with some operations so quite often I switch GPU performance off. There are—as Monika said—quite a lot of variables to contend with but the team do work hard to resolve these things. Tony ... Afficher plus

Although this question has an answer, there's a video on how to workaround this with Coustard and other problem fonts: How to Outline Problem Fonts Like Google's Coustard in Illustrator with Creative Cloud - YouTube ... Afficher plus

There is such a setting and you'll find it in the bottom-left corner of the Save for Web dialog. ... Afficher plus

Hi Sorry I didn't realise you were running an older version. I'll see what I can find for earlier versions and come back if I find a solution. In the meantime, could I propose a workaround? Go back to the General preferences and check the option to Use single-key accelerators to access tools then all you need to do is press H on your keyboard to pick up the Hand Tool. I know it's not the solution you're after, but it is at least faster than using the mouse—and hopefully a bit less frustrating. ... Afficher plus

Hey Try this: Go to Preferences > General and then check the Make Hand Tool Select Text & Images option In any open PDF, select the Hand Tool then quit Acrobat When you relaunch, the Hand Tool should now be the default. ... Afficher plus

Hey Could I ask the method you're using to save out the file types you mention, please? For example, are you using Save for Web, Exp;ort for Screens, Export as… or the asset export panel? ... Afficher plus

Hi If you can see the text in the Story Editor, just delete it there. ... Afficher plus

Hi boun_1980 Yes, I have tried that and it works as expected with a suitable PDF. Large Illustrator (or other) files will not work as they cap out on the attachment size restriction—which may vary depending on your mail client/setup. Just a note on Send & Track/ confidentiality: unless you're using certificate-authenticated secure mail, then you should never send privileged information by email. Send & Track is a secure option. Tony ... Afficher plus

Hi Thanks. I've run tests on three machines here (hardly exhaustive, I know… but… ) it works perfectly, with the handful of files I've used. Another question—and unfortunately that's the way it is if we're to get to the bottom of this, so please forgive me—could you export one of the files you're having trouble with and tell me the size of that file, please? When the file is converted to text as an attachment, it may be exceeding the viable limit for your mail application to handle. Please let me know. In other news, have you tried using Send & Track to deliver the files to your clients? That service is perfect for designers and you can see when a file has been viewed and downloaded. Tony ... Afficher plus

Hey benitadwyer Sorry that you're experiencing an issue, and I understand your frustration—but there are a number of things that could be causing your issue and some of them relate to your OS and network—all the staff, MVP's and ACP's on this forum are here to help you and that's what Meenakshi was trying to do. Please try to keep that in mind. That said, let's try and find out where things are going wrong, and we'll need some more information to work with, please: What version of the Mac OS are you currently running? Are you on an enterprise network? This can often be a cause of issues like this, as there may be a network endpoint issue, and you can get your IT team to check against this list of endpoints. Have you run any Adobe prerelease software on your machine, or older (CS) versions? If so, run the cleaner tool as directed by Meenakshi. My suspicion here is that this is a network issue, and that's why updates won't be touching it. I'll keep an eye out for responses through the day but I am out of the studio today, so there may be a delay in my reply but let's try and get you back up and running as soon as possible. ... Afficher plus

Hey Kenna Thanks for these. Another ask though, please; could we know what the Document colour modes are in Photoshop, and Illustrator? Also, you mention a curve—are you using a custom GCR curve? ... Afficher plus

Hey Tricia If you're copying the path from Photoshop, select it with the Path Selection Tool: Copy and then in Illustrator, paste. I checked earlier this morning, and it's working fine, here. Could you give that a try, and let me know, please? p.s. Glad to help—it's what we're here for! ... Afficher plus

Hi Sorry you're experiencing some issues. Could you give us a little more information, please—in addition to that requested by Danny, above. What Document Colour Mode is the Illustrator file? RGB or CMYK? What are the colour modes of the images, and are they linked assets or have you embedded them (by dragging them in)? Is it possible for you to screenshot the links panel, and upload that here, please? Hopefully we'll be able to more accurately diagnose the problem, then. ... Afficher plus

Hey Tricia Could you let me know which direction you are trying to paste to/from? Photoshop to Illustrator, or the other direction? ... Afficher plus

I think maybe you have a mask on the bird, as Doug suggested. Select the bird, then open the Transparency Panel—can you see a circle against a black background there, to the right of a box with the bird in it? If so, release the mask and you should be just fine. If not, please send us a screenshot of the Transparency Panel when you have the bird selected. ... Afficher plus

Hey Any CC version beyond 2015, I believe. ... Afficher plus

Hey Kim I think what you're probably after here will involve an opacity mask—they are very similar to masks in Photoshop, too so you should be able to get up and running very quickly. Create solid shapes based on the parts of the thistle that you's like to be in front of the banner, and copy those to the clipboard, then select the banner, go to the Transparency panel, and select Make Mask. Click the mask to activate it and paste in your artwork. Same as Photoshop—white to reveal, black to conceal—although Illustrator gives you a couple more options below the mask. If that's not enough info, look at this page or come back to us. Hope that helps. ... Afficher plus

Looks to me like there's more than one anchor point at the end. ... Afficher plus

Hey there Why not explore the Publish Online service? It supports everything that is valid in FXL (Fixed layout) EPUB and is a really effective way to distribute content that can be consumed on a huge range of devices and of course, in browsers. It's part of your CC subscription. Hope that helps. ... Afficher plus

Hey Valerie Thanks for sending me the full file. I've got to be honest in that your best bet here is to request a vector version of that logo. Scaling that down gives it an effective ppi of 2515 and what's going to happen is that the PDF preset you're using will resample colour images (it's an RGB file) too 300ppi for anything over 450pi by default. You can mitigate that by changing the downsampling method (in the compression category in the export dialog) to Do Not Downsample but this will apply to all images in the PDF, so you may end up with a slightly larger file (which may/may not matter to you, but I thought I'd mention it). Hope that helps. ... Afficher plus