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D
dorono40743623
Participating Frequently
June 21, 2016
質問

Rude attitude by Adobe's Sales department [Locked]

  • June 21, 2016
  • 返信数 2.
  • 1919 ビュー

I have an issue with my Adobe purchased products,

Cut in short, for the second time my subscription is vanished as never been existed.

Therefore, I've contact Adobe for helping solving this issue.

After discussing the tech support guy (which was very nice and handy BTW) I was addressed to the Sales department.

Well that's when everything started going wrong... The sales guy (which I wish I'd remember his name) was very short temper and rude to me,

Not listening to my requests and not letting me speak, he always kept cutting in my sentenses and then suddently chose to put me on hold with their

elevator waiting song playing in the background.

I leaving Adobe cause of that, and advise anyone who didn't purchase any of their products yet to do so as well.

There are already other good alternatives to Adobe's products out there in the market.

So long Adobe,

Doron

    このトピックへの返信は締め切られました。

    返信数 2

    F
    fraseri32868868
    Participant
    July 9, 2016

    I was sold Adobe software that was said to be an old version on sale, and told that it would upgrade free. It did not

    Now after discussion for three hours I am told they want 79.00 to make their software work. I am out 180.00 for lost wages and the purchase price of product. They said I have to wait 9 days for a reply that they will not honour their product.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 9, 2016

    The ONLY old programs that Adobe still sells are in the CS6 group

    Link to buy CS6 via telephone http://www.adobe.com/products/cs6.html read all the way to the bottom

    Where did you buy that "old version on sale"?

    Anything other than direct from Adobe (and, as I said, that is only CS6... which, as you can read at the link above, is NOT going to upgrade) is an issue between you and the vendor

    F
    fraseri32868868
    Participant
    July 10, 2016

    I talked with them for 4 more hours of wasted time. Now they expect, from the sealed box that I can know the version number and serial no.  and to register it before I purchase it, while the sealed box is still in the store.

    The visible outside of the box does not have any information Stating version number or serial no. Nor does it state the package includes an outdated program, invalid serial no. or incompatible program. It does not state the program is not updatable or upgradeable.

    However the Email from Adobe I was shown from the store says it is!

    I provided invoice for yesterday, I provided email of Adobe saying it is upgradeable, and I provided Store name and Sales person phone number and name

    The reply was Adobe can not phone.   Yet 6 hours later they called me.

    I have a non working program.

    An invalid serial no.

    A missed publishing date.

    Seven wasted hours of double talk that was intentionally phrased to frustrate you into abandoning your issues.

    A migraine headache!

    Apple updated my software with out incident on my computer, on my phone many times.

    Now they want me to drive to the store to return the software 4 hours away yet refuse to pay the travel and expenses or reimburse me for lost earnings.

    Total expenses so far over $530.00 and they told me to remove my earlier post

    This is their problem not mine,

    I paid for a working legal copy and they have not honoured their commitment to fair trades practice.

    Disgusting

    D
    dorono40743623作成者
    Participating Frequently
    June 21, 2016

    For got to mention that I'm still on hold for about an 01:20:00 by now.

    and I know that no one will ever get this call...

    This guy is seriously damaging Adobe as a brand...

    I would get this guy fired!

    annickg3524738
    annickg3524738
    Participant
    June 28, 2016

    Believe me it's worse when it's a free version of the product

    To be precise. I don't mean the customer support (in India) insults its clients.

    But when you have a free version, it seems that nobody can't help. Neither the the customer support nor the vendor. I'm a bit lost

    mytaxsite
    mytaxsite
    Inspiring
    June 28, 2016

    annickg3524738 wrote:

    But when you have a free version, it seems that nobody can't help. Neither the the customer support nor the vendor. I'm a bit lost

    If you have any specific question related to any Adobe products then the best option is to post the question in the correct forum.  If you have any questions regarding Licensing, purchases or activations then only the Adobe staff can help you.  They have got an online chat line and it is wonderful because most of the problems are solved within an hour.

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