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Please don't redirect to the Adobe login screen.

Explorer ,
Mar 15, 2023 Mar 15, 2023

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If you visit the Adobe Support Community with an expired session it immediately redirects to the Adobe login screen, which can be incredibly frustrating when trying to diagnose an issue a student is having with Creative Cloud. I'll be in the middle of reading a post with troubleshooting steps - only to be whisked away to the login page. I don't use saved passwords or a password manager on enterprise devices.

 

I understand why it does this - it makes sense to want to refresh the session, though I'd prefer it if it did this in a less obstructive way, such as when I go to interact with something that requires my session to be current. Yes, a quick way around it is to use incognito mode, but then I can't go back through my history to find the posts I used to solve the issue.

 

Thanks,

Benjamin.

Idea No status
TOPICS
Enhancement , Feature request

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5 Comments
Community Expert ,
Mar 15, 2023 Mar 15, 2023

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do you see a redirect when just perusing the forums?  or only after clicking a reply/post button?

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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No interaction necessary, it will just redirect shortly after visiting from a search engine - 2-3 seconds or so, just enough time to start reading the page and get interrupted.

 

Also found out that if you're quick and click 'stop loading' on the browser you can prevent it from redirecting. I've been trying to recreate the issue by invalidating cookies but haven't figured out exactly which ones cause the issue.

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Explorer ,
Mar 15, 2023 Mar 15, 2023

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@kglad Doesn't look like my previous post threaded as a reply?

No interaction necessary, it will just redirect shortly after visiting from a search engine - 2-3 seconds or so, just enough time to start reading the page and get interrupted.

 

Also found out that if you're quick and click 'stop loading' on the browser you can prevent it from redirecting. I've been trying to recreate the issue by invalidating cookies but haven't figured out exactly which ones cause the issue.

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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bug and ideas forums don't thread like the discussion forums.

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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LATEST

As an FYI, you don't need to be logged-in to read posts.  Any user can read forums.

Log-in is only needed to create new posts, reply to posts or access account notifications, profile and private messages.

 

To access the Adobe Support communities directly rather than via Google, use this URL and bookmark it in your browser.

https://community.adobe.com/?tab=communities&filters=all&sort=alphabetical

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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