Using the Community

I hope someone can help with this. I am closing down the email address I used when I signed up with adobe, years ago. I am a creative cloud member, I use Muse and business catalyst to publish several websites.  So a couple weeks ago, I was able to finally get adobe to let me use my new email address; I think they ADDED my new address to my exsisting account.  I tried to CHANGE my email address that is associated with my adobe id but that couldn't be done for some reason.  So now I have 2 loggin's that I can use to loggin to my adobe accound, HOWEVER, when I loggin to my second account, none of the creative cloud memberships show up or any of the products that I've purchased over the last 15 years, there is no history.  So now when I open Muse which I've used for the past year and a half and have published several websites through, it says my trial has 25 more days left in it.  So my question is, how can I use my new email address and still get my purchase histo

Today at different discussions I can't see the replies. Sample of discussion:http://forums.adobe.com/thread/1225288?tstart=0I can see only my own reply.

I stumbled into http://support.muse.adobe.com through a Google search.It seems to look and work like the normal forum software at http://forums.adobe.com.Is there a difference?  Any advantage to using one or the other?-Noel

Dear AdobeB&H is selling LR4 for 70.00 dollars. Why is your price 99.00 dollars? I'de rather buy from you but not at 99 dollars.Thanksruko

I was logged out in IE 8/Win8. After re-logging, I´m seeing this:

I started a new project with 7 video clips.  I went to the action bar and selected instant movie.  I ran the autoanalyzer and rendered the clips.  I picked the birthday theme.  I then saved the movie  to my pc.  When I played the movie on my pc the clips were repeated two or three times.  i tried this operation three times with the same result.

I am altering my photography presentation to include a few minutes on forensic photographers and migration away from Adobe products. I'll also try to bring this up with SWGIT during their meeting. Congratulations, Adobe, you aren't simply pushing out your customers, but ALSO the people who TRAIN them!G.D. Potash

I have been having a db sign-in problem here.  I set up my account here 7 years ago.  If I use my Adobe ID (not my e-mail address) to log in, then all is fine. But sometimes the forum kicks me over to a sign-in page that requires me to use my e-mail address.  It's the same account and same password, but then the forum system  asks me for a screenname - which (as you can see) I already have.  And if I tell the system I want this screenname - Igor9 - I get an error response that that name is already in use.  (Which it is -- It's in use by me.)IOW, it seems like Adobe here has some weird db setup and some fields can't associate with some other fields.  Again, I am talking about one adobe forum account.  If I sign-in with my Adobe ID, all is good.  But if the sign-in page requires me to sign-in with my e-mail account, my screenname is somehow missing.

I have a question please,and I appreciate very much If you can help me.Inside Edit forum profile---privacy settings, I have my name and e-mail set at:  Yourself...  Is  that means, my e-mail is going to be private... am I correct ?But when I am Logged-In, and  I move my mouse over my profile I do see my e-mail, is that because I am Logged-in. And inside privacy setting, when I preview it in the right hand side I do see the e-mail.Thanks

Hi,I'm having problems to install my CC apps, since I`m having the issue on the apps keep asking for a serial number.I already tried all the solutions that I found on  the foruns: delete cache, install using English International as my preferences on Adobe Manager App, etc etcThat is only happening on my PC with Windows 7. On My Macbook Pro everything is working fine.Well, today I tried the Chat option from  Adobe Customer service, and after I spend a long time with them, they just dropped the connections when they doint have anyother solution for me.It waa bad experience from Adobe.At least I still have some time to cancell my CC signature If I dont get this solved on the next days.

Hi I'm a third year graphic design student.  I started with 5.5. I've been waiting for the next version after cs6 since I have 1 more year to finish school but it seems like that's not gonna happen. However, I can't afford monthly subscription for cloud, also it will be more expensive than buying the programs as a student. So, how do you think? Is it better to buy cs6 now for the future? Thanks in advance

I know for a fact I have repatedly told Adobe to stop harassing me with promos, news, sales, etc.  Adobe engages in the practice of assuming that communication with them and/or the download of their trial software constitutes re-acceptance to being added to more solicitation emails.I have constantly updated my communication preferences to tell Adobe to stop bothering me, and given them the luxury of 3 weeks time (over and over) to have them desist from sending more spam, but still, they continue to send it.  So what's the step needed to actually get them to remove me from digitized harassment?On a side note, businesses that feel that they should add an email contact to solicitations automatically without expressed consent of the other party is one of the most disrespectful practices I've seen.

Can someone explain to me why it costs so much more to purchase Creative Cloud if I live in the United Kingdom compared to somwhere else. There should be no difference, it's a digital download! (no shipping)If I bought the complete package it costs £46.88 per month in the UK.If I bought the complete package in the US it costs $49.99 bearing in mind that the current exchange rate is $1.5 to the £1 and therefore if exchange rates were used it should cost £33.20 in UK sterling, that's a price hike of approximately 30%If i bought the complete package in Australia it costs $49.99 bearing in mind the exchange rate is $1.5 to the AUS$1.56 and therefore if exchange rates were used it should cost £31.99 in UK sterling, that's a price hike of 32%it's simlilar if you bought it in Japan and many other countries. So please Adobe can you explain to me why this is so, I'm a bit puzzled. Also if I paid in US dollars would I recieve the product for the US Dollar price?

I don't see one.Control + F = FIND.  Find doesn't find one.Is it me?  Or is it Jive? 

Not sure is I am in the right forum for this As a long time Adobe user CC scares me... I live in a country without decent internet.... Adobe has already demonstrated in Australia that pricing can go up and down as it sees fit ...always to the detriment of customersA lot of the world is still in an economical downturn ...$600 per year is not a saving...it is a considerable increase for many$600 per year will quickly move to $1000.... (I have just noticed in my country I can only get the team version???)Once adobe determines which programs are popular an additional cost tier will be introduced to pay for that productonce you move over to a subscription based service you are addicted... if you give up subscription you can no longer edit projects ....if you own a version ...you can always go back to a project without activation issues...As for not providing updates and bug fixes that is just unconscionable Adobes thinking here is that of a monopoly.... it will start forcing the independent

How do I report someone for sending me an inappropriate PM? Thanks.

OK, lots of noise about CC (including from me - not happy!) but I am not seeing anybody making arguments in favour of it. No idea what those arguments would be (unless I were an Adobe executive of course), so I thought I'd start a thread so anybody who wants to express support for Adobe's move can do so......anyone?

Insert Image in Chrome brings up a completely black dialog with no visible controls:(Most recent Chrome, version 26.0.1410.64 m on Windows 7 64.)Wish I knew which browser Jive/Adobe is testing with, so I could just use that and not worry.  I had switched to Chrome when IE broke, but it looks IE is now working again.

Been a loyal Adobe user in both the workplace and individually since Pagemaker, Illustrator 88, and PS 1. I will not participate in any cloud-based subscription service. There are alternatives. Some are great alternatives and some are just okay. Pixelmator and Acorn are two prominant examples. Coda is a great web design app as is BBEdit. And with so many unhappy users in the marketplace there will be more. Even if they don't have all the bells and whistles, the truth is I don't NEED all the bells and whistles. I need reliable software that will run anywhere and can be updated when and if I want to. Thanks for all the good years, Adobe, but the cloud is not for everyone; it is absolutely not for me.

You've had a major problem with the forum software not for hours, not for days, but for more than a week.  Multiple failures with Internet Explorer.Has it occurred to you to revert the forum software back to the version that was working prior to whatever "fix" caused these problems with return keys and inability to post?That wouldn't preclude your continuing to test a fix offline before rolling it out, but it would keep your customers AND expert helpers from having to deal with this abomination.-Noel

Hi all,i'm new here, so I don't know if this is the right tread for these kind of questions.Well lets get to the point then,about a day or 2 back my macbook broke down due to some water that fell on it.I had a CS6 master collection for my education on there.So I saved what I could from my harddrive, and since I didn't have money I had to buy myself a cheap windows laptop.I installed cs 6 mastercollection pack again, but I can't use my serial that i bought?is there anyway to change that, or buy myself a cheap platform changing package from adobe?I still need the cs6 collection that i bought for the rest of the school year, and part of the new schoolyear aswell..I'm sorry if my English isn't very good, i'm Dutch so it's not my native language.Thanks in advance!

IE10/Win7, these are the sidebars I'm getting at his time:

Hi,     I installed my CS4 and I keep getting this error when I tried to start an application.  I get, "This application has failed to start because the application configuration is incorrect.  Reinstalling the application may fix this problem."  I have tried reinstalling it and it still didn't work.     I have a windows xp.  Any suggestions?

I am SOOOOOO sick of this issue.  I have posted asking for help, advice and etc... in many different sites including THIS ONE, and no one seems to know how to fix this. For about the last month or so, I have had a problem with my adobe flash, or shockwave flash or what ever the hell you want to call it. I say this last part because I have been told they are the same, and I have been told they are different. Here is a screen shot of the damn pop up box I keep getting, it also shows how I am also often told that I need to install adobe flash to view something even though I DO have it installed already.The issue: It seems like every couple of mins at times, my browser will freeze, then after a few seconds to mins, I get the above shown pop up box about my unresponsive plugin. Usually when I click the continue button, after a few mins the page continues to work. This usually only lasts a few mins before it freezes again and I get the pop up box AGAIN. Sometimes it stays unfrozen for a

can i use adobe cloud on more than 1 computer?