Using the Community

Hi guys,This week I'm immersing myself in a Windows 8 Consumer Preview, IE10 equipped virtual machine, and trying to use everything there without using my host Windows 7 system at all.  I'm evaluating Photoshop CS6 as well in that system, and so far everything is going very well.  I'm actually able to use Windows 8, with a bunch of tweaks to make it into a serious OS.But one niggling little irritation remains, and I know of no workaround:  Using this forum with Internet Explorer 10 and trying to put quotes around things results in this:"XXXXXX"When I type the text XXXXXX above, I simply typed double quote characters in front and back.  This is what it looked like in the editor:Please ask the Jive developers to fix this.  Virtually all other sites handle double quotes properly with IE10, and as you can see even this Jive software gets it right in the thread subject.Thanks!-Noel

When I go to windows programs and features, i find 22 adobe related items that take up 18.5 GB.  Why so much stuff and what can I delete?

Upgrading from LR 4 to 5 on a Post Announcement Upgrade approval I received in mid-June.So I get approved for a PAU and at first I'm told to expect up to a 48 hour waiting period.  A week later, the LR shows up in my "recent orders" page but when I click download I'm taken to another page that says "you have no downloads" and that's the end of things.The rest of my story is just trying to get a fulfillment, a conclusion, for weeks and weeks now . . .  any help or insight would be greatly appreciated.  I've got thick skin, if I'm going about something the wrong way, I just want to know.I've spent HOURS on the phone with customer service.  They are really weird and not helpful in the least.  It's been like having seances over the phone.  Most of the time has spent on hold, they sound human and alive but seem to respond to every question with either an ambiguous return question or place me back on hold.  Almost every single time the call ends up with "we

How can I cancel my credit card annual renovation, after expiration date?

I went to the Developers center page on adobe.com, drilled down to Adobe AIR and went to the tutorials column (http://www.adobe.com/devnet/air.html). In the header is a MORE link. Clicking it goes to a page not found with a link labeled "Send us an email" (http://www.adobe.com/devnet/air/articles.html), I clicked that link but that page doesn't have any email links to report website issues. I chatted with a few people who said they were sales and couldn't help. I ended up on some other chat that told me to report this in the Adboe forums. Is this really the place to report website errors? No one at Adobe even reads these forums! Has Adobe just given up trying to hep customers?

Adobe has been incredible, both from sales and technical support staff.  Personable, capable.The products are great, run faster than previous iterations, installation is quick and smooth as a baby's bottom, and while I was deeply skeptical when I learned of the CC policy, I am totally impressed at the exectuion of this model.Kudos.

Hi, I would like to get one of the Wacom's family tablet: Intuos5. Does anybody know if it's compatible with Adobe CS3 software? I am working on Mac OS X version 10.6.8.I would appreciate any information, Mardob.

Today (7AM PDT) when I refresh the PS Forum page I can see the latest updates, but it lasts for only 1 second and reverts to the original page.  Have tried this a dozen times and same results every time.  Worked fine yesterday.Win 7 Firefox browser.

Is there any way to get rid of the stuff in the centre and RH columns of this forum screen? I'm fed up with seeing Bill and all the other stuff. I just want to read the forum questions.Bob frost

Firstly, thank you for taking the time to read this forum post.I make no apologies for the "dramatic" forum post title, but whence you read my story, you will hopefully heed it's notice. The fact also that it has took a long time to find the Forum of which to actually tell my story, reinforces Adobe's "shambles" of a service, as everything is confusingly named. Even typing "customer service" into the search field yielded no results, which is just laughable, considering the amount of negative comments that Adobe recieves about it and having seen such posts myself, know for a fact that such posts exist.I would like to add that I am a university student whom was buying Adobe software for use at home and because of it's use at my university for work on my Journalism and Media course.On February 27th, 2013, I bought Adobe Creative Suite 6 Design Standard and Teacher Edition (Mac,English) for the price of £329.64. So far, all is simple. THIS IS WHERE THE NIGHTMARE BEGAN, so hold on tight.The

Yesterday, I could move from one forum to another, and my login was maintainedToday, every time I go to a different forum, I must login againWin7 + IE10 and no Windows update this weekADDEDThought the problem fixed itself, but it did NOTI went from here to Encore and then Premiere Elements and then Premiere Pro... and login was not lostThen back to here to say all seemed to be working... and login was lost... problem is intermittent, but NOT fixed

comment comfirme mon mail ?

I've spent most of the day trying to install Adobe After Effects CS6 trial version.  I finally managed to install the Creative Cloud version but I do NOT want Creative Cloud.  Are they two different versions?  Or if I purchase the CS6 version and fill in the serial number, will the CC download become CS6?I looked under HELP to see if I needed to de-activate the Creative Cloud version before uninstalling it and saw an option to 'log out'.  I decided not to do anything before figuring out if they are one in the same or horses of different colors.thanks,Paz

Maybe I start on the wrong end of the Forums, but I'd like to have easier access to the full list of Discussions at a Forum. I'm very familiar with these forums and prefer to glance at complete lists, not just the most recent headlines. So is there an easy way to navigate from this:http://forums.adobe.com/community/download_install_setup/creative_cloud_faq?view=overviewto the more verbose list of Discussions like this:http://forums.adobe.com/community/download_install_setup/creative_cloud_faq?view=discussionsWould be nice to have a direct link or so...

I am not able to add my website link to adobe profile.[edited by forum host - link removed]

Every morning, I get an "AAM Updates Notifier has stopped working." notice from my OS (Windows 7 64-bit).  I can't seem to find any solutions to this problem or even any evidence that anyone else is having this problem.  It's very bizzare.  I seem to recall trying to run updates on my CS6 at one point and having it fail somehow, but I was very busy and not really paying attention.  I suppose I thought, "I'll do it later."  But now I get this every morning instead...

why did I received an auto insurance email from "carlnsurance-Notice@adobe.com"?anyone knows why? how could this happen?I am worried & concerned.Thanks!Content removed by forum host. Do NOT re-post spam messages to a public forum, this only serves to promote the malicious web links they contain.

There was a simple thread in The Video Lounge, from sometime back: http://forums.adobe.com/message/5467991?tstart=0#5467991About half-way down, the formatting goes wonky. I also found that I could not Reply, after that crazy formatting, except by going back up-thread, to before it started getting messed up.It's not a thread of any interest, to anyone, who did not hang out in PrPro Forums, back in the day, but I have never seen anything like this elsewhere, and cannot find out what happened.Hunt

I am not sure how I started the process... can I get some help on this?Freehandvet

Hello, i use firefox, i'm from czech republic, windows 7 64When i try to login to forum, it almost always redirects me on 404 page! I have to swap countries from Czech to US and hope one of the many attempts will be ok. Sometime it let me in as US user, sometimes as czech. I'm getting really mad of this, cause it lasts for month!

I have been trying to get help with various pieces of software that was purchased with Adobe Creative Suite CS6 (Master Collection). The help is none existent and they don’t care. I sound like a whiner,  but the majoring of you know better. It’s crap and the upgrade to CS6 was and is the worst experience of my adult computer experience. I have been with Adobe PageMaker and went through PageMaker 4 (whatever the last # was before CS1) and into CS1 – CS5 and even CS 5.5. I have had problems with InDesign working with xml and Extension Manger with Dreamweaver.  The xml problem was the end of the line. The tech support person who was designated for InDesign had the nerve to ask, “why are you trying to work with xml”.  I flipped out. This is part of InDesign that has been with InDesign since CS4 and has made leaps and bounds improvements with CS6. Yes I am trying it for the first time but all the sudden I was the smartest person on the phone. As far as Extension Manager, I ha

I have trouble opening acrobate files with reader 10.1.7. When I click on the file to open it with adobe reader x, nothing happens. If I click on Adobe Reader X icon, a message comes up: preparing to install. After that, I can open a PDF, but only until the next reboot.

Please delete:http://forums.adobe.com/thread/1243603I have a solution/direction to take on the issue and would like this thread taken down before the crawlers get to it.Many thanks!Matt

Hi.  I'm running into an issue when I import in RAW/NEF files into LR5 for processing that I could use some help with.  I understand the basics of RAW files, that LR5 & ACR can generally only read the basic info from the camera's sensor/EXIF file (ISO, shutter speed, exposure, wb) and pretty much dismisses customized settings the user sets in the camera when shooting. Given that I tend to do the majority of my frame set-up in-camera however, having LR5 dismiss those customized settings is creating a tremendous amount of rework with varied levels of success for me in simply getting the shot back to the same level as what I'm pulling out of the camera.Is there a work-around or way to import Nikon's sensor data or to set up a custom color profile in LR5 that I can build to mirror Nikon's sensor data, or am I pretty much out of luck with finding an efficient solution to this issue that doesn't involve using some other third-party software to do RAW/NEF file conversion? 

This is reproduced from its original location at http://cfmlblog.adamcameron.me/2013/06/censorship-on-adobe-coldfusion-forums.html; it is also posted on the relevant ColdFusion forum. Apologies for the cross-post, but the two forums have different membership, and I think it's relevant to both.Open letter to the management of the Adobe ColdFusion forums(I do not know how to contact you, but I will try to find out and send this to you directly as well, as a courtesy).Hi.I am a veteran user of your ColdFusion support forums. Over the last decade or so I have been visiting the site daily (indeed several times a day: I get notified when any post is made on any of your ColdFusion-centric forums), and answering as many of people's questions as I can. For the last few years it's been via the web UI so you can go check my participation, but prior to that I was using the forums via NNTP, and my participation during that period is less easy to quantify, but it's to the tune of a few thousand post