Using the Community

hello:I have a problems with adobe premier and photoshop… CS4In premier  CS4: I cannot see imported videos (avi, mpg, wmv, etc) I see the icon in the  Time-line but not in the window preview  and with the videos avi i don't have sound, but with the rest yes (the sound works).And Photoshop CS4 I don't have option to use openGL  (adjustments of the GPU).My graphic card is: asus Nvidia Geforce GTS 250.I  did the updates and nothing works. It's incompatible with CS4? I must change it?Thanks!! Pc: dual core 2.6 GHz4GB RAMVista Ultimated (x32) Service Pack 2motherboard asus P5Ql ProGraphiccard: asus Nvidia Geforce GTS 250200 Gb hard drive

Has anyone  heard from Claudio since the earthquake?  I know he is not in Concepcion, but he is close enough.  I pray all is well with Claudio, his family and friends.very concerned,Hopper

File Attachments Temporarily DisabledWe have temporarily disabled the ability to upload files to the forums in order to protect our customers/users from a potential security issue. Thank you for your patience while we mitigate this issue.Anybody know anything about this?  (Please be Jive related... )But no, seriously, did something bad happen?  Is this going to be disabled long term?

Which is the correct folder to install new fonts so that the font is accessible to the entire adobe suite of programs.I installed to the C:|Windows|fonts folder, thinking that would make the font accessible to all the programs on my pc,but the abobe programs can't see the font.  (But MS apps   do.)  I don't care much about whether the fonts are availablein MS programs, but I do want to access them in all the adobe programs.

Is it just me, or has the Attach File function disappeared from the lower-left of the forum edit screen? The Toolbar icons still seem to be in place and at last test functioned fine, but Attach File seems to be MIA.Thanks,Hunt

I purchased and installed Helvetica Bold Oblique font this morning and downloaded it to install on my computer. I have @17258182 fonts on my machine, so this isn't my first attempt at installing fonts, but it's certainly been the most annoying and it's exposed Adobe customer support as one of the most incompetent I've dealt with in decades. Let me preface this by saying I've had every version of Adobe Creative Suite software and use the products extensively, but this painfully simple issue of installing ONE FONT has got on my last nerve.So, when attempting to install the font, it errors and provides the following feedback: The file is a 'PFB' file for a type 1 font and cannot be installed directly. Please install the associated 'PFM' file. I've downloaded the font files twice, and neither includes a 'PFM' file. There's a 'PFB' file and 'AFM' file, but no PFB file. I even tried installing the 'AFM' file, but no luck. After spending over an hour on the phone with a completely computer il

Hi.I'm working with spry drop down menus in dreamweaver. (horizontal)I was wondering, if there's any way you can go change the width on the menubokses so each one of them have different sizes?I've tried out, but it won't work for me.Should/can i go make more spry menus?I've made my design in photoshop, and i can't make drop down menus out from the menu pictures i've made, så I have to do a spry menu and some howput the pictures in. (i've sent a picture of my design with the Question)What to do.Please help!- Sabine(ps. hope you can understand my English)

Delighted to have found this so-useful framework - the widgets and effects are just what I was looking  for!But I'm going in circles trying to find where to ask questions.  The SPRY webpages are full of useful documentation and examples, but nowhere to exchange information and ask questions.  I also checked Adobe Forums and Adobe Support, but of course they're all about supporting PAID products and I can understand that.Just wanna know where to ask a SPRY question!  I posted a comment on the SPRY Accordian webpage.  I got an email confirming my comment was received, and advising me to go to Adobe Support Forums to get advice from developers or users - but that's all pretty generic stuff, and again there's no obvious place in the Forums to ask about SPRY.  Help!

Is it just me or is Flash CS4 harder than CS3 to use? I just wanted to know. CS3 was so much easier for me. Let me know what you think.Thanks

I used Live Chat earlier this afternoon with some questions I had about my serial number and had a very good experience.  Then, when I later came across some technical issues with installing one program in my Suite, using Live Chat - which I much prefer - was not an option.  So I called the Technical Support line.  Pushed all the right buttons and was thrown into muzak hell for THIRTY minutes after which I hung up.  There are no messages telling you to continue waiting for a technician, there are no messages telling you what your remaining wait times.  Even offering a call-back would be great.  So, assuming I was lost in space somewhere, I hung up and called back, where I waited in Muzak hell again for another 25 minutes until finally someone answered. He was, of course, very difficult to understand, didn't understand anything I was saying...and then he wasn't able to offer me ANY SUPPORT.  He told me to come to the forums!!!  Are you kidding me?

Hi . I'm developing the backend of a .NET website.The designer is using Dreamweaver and SPRY for the front end.Question: Can the two exist together? Will the spry libraries cause any problems for the .NET web app/site?Thanks,Getz123

I am using Contribute 3.  Some text is bolded and I would like it not to be.  It seems no matter what I try to do - select and press bold or change the style to normal, I cannot get this to change. I am used to formatting in Word and don't see why this is so difficult. Help would be appreciated.

Before I can ask a question, I need to specify which product I am asking about.  When I start to write Contribute, the answer says something like look under Adobe Contribute.  I don't know see anything under Adobe.Thank you.

When ever I'm typing into a new message for a post sometimes the keyboard skips and jumps to the next line or skips the recognition of some letters altogether.  I think there's a problem with the way that Jive's Forum is handling user input.  Can this be fixed?  I noticed it in some other people's post by the way the characters and lines are spaced also.

"Warning: Changing your e-mail also changes your Adobe ID, which may impact access to your services and your personal content in any of them."Why on earth does this have to be so? Why isn't the e-mail just a property of the Adobe ID?

I have "always subscribe to my posts via email" enabled in my preferences, but have yet to receive a notification.just thought i would let you know it doesn't work. but i'm sure it won't get fixed, just like all the software bugs.

After reading someone's post, why do I always go back to the very first page when I hit the back button? There's no other way of going back to the page I was on before. Scrolling through maybe 10 pages to find what may be an answer to my query and then hitting the back button and going all the way back to the first page is damned annoying.

bonjour,je vais bientot redevenir etudiant dans la cadre d'un cif et donc pouvoir achetter le pack web premium pour un prix modique.voila ma question :Puis je utiliser par la suite ma licence étudiant pour ma socitée freelance ? si la reponse et non quel sera le prix pour passé etudiant a pro ?Merci d'avance pour vos reponse

I would like to write on the whiteboards, but using my mouse is ridiculous.  Which pen does the company, and others recommend?

In Photoshop CS 4, when I try to save a TIFF file to a JPG file sometimes I can & sometimes I cannot. When I cannot: the jpg format does not appear in the Format window. What am I doing wrong? How do I save the file JPG format consistently?

Hi,It looks like overtime I ended up using two accounts to access the forums.Anybody I can contact with the relevant information so they can merge the two accounts?Thanks for any help.Steve JORDI

As you can see when you go Up to Discussions in (the) Illustrator (forum), this thread seems to have one reply too few (currently 1 instead of 2); these two first replies were posted within the same minute; I returned to the forum immediately after posting (first) and found that there was apparently 1 reply, namely post #2.http://forums.adobe.com/thread/573185?tstart=0We may have hit the limit of discerning posts in the forum thread list, or encountered a black hole there, but neither post went into a black hole in the thread.

We have documents that we will either scan or have sent to us in scanned PDF format.What we need to do is reorder the pages, apply OCR to these documents, fix up the OCR, generate an index page for the document, then trim down the generated index to just the topics of interest and merge together items that are synonyms or otherwise related phrases for the same topics in the index.Acrobat Pro seems to do most of this, except for generating and editing the index page.Which Adobe tools will we need for this job please?

Hi. I've just bought CS4 from what appeared to be a UK supplier (turned out to be US) only to find the software supplied is for "US ONLY" - to be used in the UK. Will this software run and be registered OK from the UK with Adobe?I've been all over the Adobe site but can't find anywhere which allows me to ask this question to Adobe.Thanks anyoneAlan